Audi Arrowhead

My service writer, David, has been phenomenal. He understands the vehicle really well, is courteous and goes above and beyond to meet my repair needs. It is always a pleasant talking with him and He understands the vehicle really well, is courteous and goes above and beyond to meet my repair needs. It is always a pleasant talking with him and I feel assured the work will get done properly. Thank you More

Super friendly, quick with responding, not pushy at all. Even after leaving the dealership, he was super helpful in setting me up on the MyAudi app. Even after leaving the dealership, he was super helpful in setting me up on the MyAudi app. More

Brandon and Joe were very helpful and dedicated to get me a car I really appreciate the both of them they were great! a car I really appreciate the both of them they were great! More

Stephanie was excellent. Provided a great guest experience. The team did a great job and I got my Audi back sooner than what I had expected. Thank you. Provided a great guest experience. The team did a great job and I got my Audi back sooner than what I had expected. Thank you. More

I purchased a used car with this dealership. I purchased a 2014 Ford Fusion with 28,000 miles on April 26th. The car broke down July 11th. I owned the car for less than 3 months and the car o I purchased a 2014 Ford Fusion with 28,000 miles on April 26th. The car broke down July 11th. I owned the car for less than 3 months and the car overheated without any notification other than smoke coming out of the hood and the exhaust. The car now needs a new engine and I have contacted the dealership to see if I could get any assistance, the dealership will not offer any assistance whatsoever. Please do not buy a used car from this dealership. It's devastating that Audi will not offer any assistance. More

Great staff. Feel confident that my vehicle will be serviced appropriately. Nice waiting room area. Feel confident that my vehicle will be serviced appropriately. Nice waiting room area. More

Great service! Staff is courteous and helpful. I have had my Q5s serviced at this location for over 7 years. Staff is courteous and helpful. I have had my Q5s serviced at this location for over 7 years. More

Always courteous and easy to work with. Waiting area is comfortable and clean. The staff keeps you informed. Waiting area is comfortable and clean. The staff keeps you informed. More

I was sad to hear Michael had left the service department since he had serviced my car for 5 years but then I met David and he was assigned my new service advisor. David was prompt, honest, thorough and came since he had serviced my car for 5 years but then I met David and he was assigned my new service advisor. David was prompt, honest, thorough and came up with ways to save me money.. I guess I won't miss Michael much after all thanks to David. More

It used to be the best dealership that I ever dealt with. This time - I was promised a loaner car. None available. Offered a shuttle service. Long wait. Another customer said he had waited an hour for a shut This time - I was promised a loaner car. None available. Offered a shuttle service. Long wait. Another customer said he had waited an hour for a shuttle. He was told several times "right away". Finally we were told that the shuttle car was "really dirty and needed washing." General chaos. Many people waiting, Six cars in line (all were empty) at the service entrance. What saved the day? Two young guys: Blake and Dillon. I got their names because I believe that they deserve recognition for working so hard to keep people happy. They were truly exceptional in a very difficult situation. Believe me, I had time to study the workings of the Service area while I waited for the shuttle. Finally, my car was not ready by 3:30 PM as planned. I picked it up the next day. Blake called me and updated me on the situation. He was honest, sincere and totally professional. In short, he cared. I can't ask for more. In the end, I hope the problems with the Service Department were just an anomaly. Service in the past has been outstanding. I want the dealership to be as successful as they do so please take this criticism as honest feedback. More