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Audi Arrowhead

Peoria, AZ

4.6
442 Reviews
For Audi shoppers in the Northwest Phoenix area, there is no better place for new and pre-owned Audi cars and SUVs than Audi Arrowhead (formerly Audi Peoria). Located on Bell Road just west of the Arrowhead Towne Center, our Peoria showroom is easy to find, too. Our showroom features one of the largest inventories of new and pre-owned Audi cars and SUVs in the Phoenix area, including all of the latest new models. And thanks to our exclusive lease and finance specials, getting behind the wheel of a new Audi is easier than ever. So whether you're trading-in for a new Audi car or SUV, or are getting behind the wheel of an Audi for the very first time, we are sure to have the perfect Audi for you!
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16900 N 88th Dr

Peoria, AZ

85382

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Showing 442 reviews

March 15, 2023

If I could give them zero stars I would. I spent over $10,000 last time I was in here on my Audi. They lied about pricing, expected repair times, and blatantly lied about completing service More

by Sikon816
Recommend Dealer
No
Employees Worked With
Manager, service advisor, mechanic, appointment scheduled
Mar 19, 2023 -

Audi Arrowhead responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (602) 399-7002 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

March 14, 2023

DAVID SAISSLIN was the service manager for my routine maintenance. First time I have worked with him due to my service manager moving to a different site. David was great! He was thorough with explainin More

by Azhigley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID SAISSLIN
Mar 17, 2023 -

Audi Arrowhead responded

Hello, we are pleased to hear you had such a positive experience with us, we're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 14, 2023

Excellent service. David kept me apprised of the work and recommended new windshield wipers. I purchased my Q5 at this dealership and will always come back because of More

by sandrapsims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Saisstin
Mar 18, 2023 -

Audi Arrowhead responded

We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 13, 2023

Took the Q5 in for a 10K service and a new battery. Snacks and good coffee while waiting. More

by Colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 16, 2023 -

Audi Arrowhead responded

Hi, we appreciate you taking the time to leave us a response, Colin! Drive safe, and we'll see you on the road.

March 13, 2023

I went in for a battery issue they quickly took care of me and my car figuring out exactly what I needed and washing my car for me. Excellent service and Steve is the guy to talk to More

by kenten 10698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 17, 2023 -

Audi Arrowhead responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 12, 2023

It was an easy process and the all the reps were really helpful. They answered all my questions More

by Xochitl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon and his manager
Mar 14, 2023 -

Audi Arrowhead responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 12, 2023

Thank you again to Juan who this yr. provided great service. He simplified the process and shortened the time for purchase. Love the remodeling inside the dealership. Same great servic More

by cjones363
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan M
Mar 14, 2023 -

Audi Arrowhead responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 10, 2023

great service, prompt and friendly. would recommend to all great facility as well as people More

by amolrakkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
davis
Mar 13, 2023 -

Audi Arrowhead responded

Hello, your comments keep us motivated and working hard for all our guests! We appreciate your recommendation of Audi Peoria and we hope to be of service again in the future.

March 09, 2023

Sabrina was able to work with me and the technicians to get my Audi in for service. She came out to greet me promptly at my appointment time. Service was completed in under an hour. More

by Tom Samuels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Mar 13, 2023 -

Audi Arrowhead responded

Hello Tom, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review! Drive safe, and we'll see you on the road.

March 08, 2023

Poor customer service, I have left numerous messages, sent countless emails to the prior finance manager and now the current finance manager Joe Abuaipah and cannot get a response via email or phone. Buy More

by kristaf5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Abuaipah
Mar 12, 2023 -

Audi Arrowhead responded

Hello, we regret your experience with us here but are glad you brought this to our attention. Kristaf5, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.

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