Audi Arrowhead

Great venue! Dan great; properly engaged us , found out needs and made good suggestion, all the while pleasantly working with us to further elicit other likes and Dan great; properly engaged us , found out needs and made good suggestion, all the while pleasantly working with us to further elicit other likes and dislikes. Satisfied customer left with a new Q3. Also we met all the management staff who insured that all was going to our needs! More

Knowledge about the Audi mechanical and technology by the Service advisor was very useful. Unfortunately, while waiting for a specific mileage service, the Service Advisor reccommended a tire rotation. I pur Service advisor was very useful. Unfortunately, while waiting for a specific mileage service, the Service Advisor reccommended a tire rotation. I purchase my tires through a very well known Arizona Company, Discount Tires, which I visited just 1 day prior to Service for a possible road hazard. They said that a Rotation would NOT be needed for another 3000 miles. Causes doubt with Audi Technician evaluation and another client was also told a rotation was necessary. I had the wheel alignment done at this dealership just after I got my new tires. Was my alignment done by this Audi technician??? Also was advised to have spark plugs replaced at milage service but just had them replaced within 18000 miles at another Audi dealer!? More

Dealer was very friendly and understanding to my situation. She did her best to give me a fair and affordable deal. situation. She did her best to give me a fair and affordable deal. More

I worked with the service department and my expectations were exceeded. The work was done as promised and the car returned cleaner than when left. I worked with Alan ad David and they were both personable were exceeded. The work was done as promised and the car returned cleaner than when left. I worked with Alan ad David and they were both personable and professional. More

Excellent service - worked with service and sales departments on this visit. Selling my 2009 Q5 back to Audi Arrowhead. Everyone involved were very professional. It was a very good experience The sal departments on this visit. Selling my 2009 Q5 back to Audi Arrowhead. Everyone involved were very professional. It was a very good experience The sales manager and Dane S. were very professional and made the process very simple. Thanks for the good experince in working with Audi Arrowhead. More

Both the sales representative and the financial representatives are very professional and did an excellent job during the process. Excellent service. representatives are very professional and did an excellent job during the process. Excellent service. More

Very personalized and approachable service. They made sure I understood what my car needed and what was coming on the next service appointments. They made sure I understood what my car needed and what was coming on the next service appointments. More

Delivered as promised. Service performed to satisfaction. Will continue to use them for service needs. Service performed to satisfaction. Will continue to use them for service needs. More

Our service rep (Stephen) was horrible. Initially he was polite but after we checked in, we could not get information from him. We live 2 hrs away and tried to find out if the car would be Initially he was polite but after we checked in, we could not get information from him. We live 2 hrs away and tried to find out if the car would be ready same day or if we should go home. He said he would call. Nearly 2 hrs later we called him and he was flippant saying we were "not a priority over people waiting" and did not have an estimate for us. When I explained we had to drive 2 hrs one way, he was nonchalant about our time and said "that is why you have a rental" (causing us to drive a total of 8 hrs for two trips). We had our 18mo old granddaughter with us which is why we asked for a loaner so we could take her places instead of getting into everything at the dealership - I have always been given a loaner and received my car back the same day. I felt insignificant and frustrated. After a 50k mile service and almost $2,000 later, I will be going to a different dealership (prior services at this dealership were not much better). Ever since we purchased this car, the service has been less than acceptable. My next car will probably not be an Audi due to how these folks treat us! More

Extremely kind and informative employees and management offering just the right amount of information needed to make our decision offering just the right amount of information needed to make our decision More