Audi Arlington

My salesperson was very helpful and pleasant. Once the basic paperwork was completed and provided to administration things fell apart. It took THREE HOURS to process so that I could leave with Once the basic paperwork was completed and provided to administration things fell apart. It took THREE HOURS to process so that I could leave with the car. There are other Audi dealers in the area and I would tell anyone who asked to buy from one of them and NOT Audi Arlington. More

Your usual dealer that over charges for everything. Took my car in and they charged me $567 for one hour of work just to see what was going on. Quoted me $8000 in repairs. Crazy expensive Took my car in and they charged me $567 for one hour of work just to see what was going on. Quoted me $8000 in repairs. Crazy expensive More

I had an issue that needed urgent attention, and Erik at this dealership exceeded my expectations. From the moment I explained the problem, Erik was attentive, professional, and quick to offer a solution. H this dealership exceeded my expectations. From the moment I explained the problem, Erik was attentive, professional, and quick to offer a solution. He handled everything with a level of expertise and care that made the whole experience stress-free. My problem was resolved swiftly, and I couldn’t be happier with the service I received. I highly recommend Erik and this dealership to anyone in need of top-notch service! More

Incredible customer service - really appreciate the communication. My service rep never left me in the dark. Great work communication. My service rep never left me in the dark. Great work More

Extremely long wait time for service completed; no access to loaner cars ever; not knowledgeable people that works with you (customer) to loaner cars ever; not knowledgeable people that works with you (customer) More

Excellent customer service, starting with my two sales person, Shahab and Esther, who helped me choose my Audi Q5. I am very in love with my Q5. Shahab took the time to show me all the functions and featu person, Shahab and Esther, who helped me choose my Audi Q5. I am very in love with my Q5. Shahab took the time to show me all the functions and features of my Q5, and then Ak, my finance person, who helped me to get lower payments. And I end with Freddy the new GM. He was present throughout the entire process making sure everything was done quickly and smoothly. This is my first purchase with Audi and I am very satisfied, thank you 😊 More

Chris B. is one of the best service reps at any dealership anywhere. He is literally the reason I continue to own Audis. is one of the best service reps at any dealership anywhere. He is literally the reason I continue to own Audis. More

Audi Arlington is the only service center I’ve ever used for my car. Pre 2020 all my experiences were good. Diagnosis were done promptly and if I had to leave my vehicle for an extended stay a loaner was for my car. Pre 2020 all my experiences were good. Diagnosis were done promptly and if I had to leave my vehicle for an extended stay a loaner was provided. Siince the pandemic loaners are never available. That’s an inconvenience, but my lastest service was horrible. My vehicle was taken to the dealership on Thursday, August 22 for a scheduled appointment. Despite the scheduled appointment they could not even review my vehicle. It was left with them with instructions to provide an update. Four days later I still did not have my vehicle or information on the problem or service required. They said I’d have an update Monday morning but that wasn’t true. I finally got my car back the next day. The service tech said their diagnostic timeframe runs 5 to 6 days. That was not stated on their website when I booked the appointment. The lack transparency and honesty regarding wait times is frustrating and unprofessional. They should not be scheduling appointments they cannot honor. I’m contemplating buying a new car but don’t believe this is the right place to purchase from. More

Very clean and well run dealership. Audi should provide these guys with more loaner cars. Audi should provide these guys with more loaner cars. More

Chris Bradford is my outstanding service advisor. He's helped me numerous times for the past three years He's helped me numerous times for the past three years More