Audi Arlington

Had minor work done on my car it was a check engine light that came on due to not changing the oil in time. well actually no where the time it was suppose to have been done. They checked my car and in the that came on due to not changing the oil in time. well actually no where the time it was suppose to have been done. They checked my car and in the mean time gave me a Q5 to drive around in. the loaner was nice and kept me from having to miss work and everything was taken care of in a day's time. More

We would recommend Audi of Alexandria because here everyone goes beyond their duty description to make the customer happy. We were pretty particular on what color and what features we wanted, the emp everyone goes beyond their duty description to make the customer happy. We were pretty particular on what color and what features we wanted, the employees looked until they found exactly what we wanted and had it ordered to the dealership. Throughout the process, they kept us informed about what was happening with our deal. We live 2 hours away from the dealership and they found the time to bring us the vehicle. All of the paperwork was handled over the phone and internet. We both work full-time and busy with our children's activities and don't have much time to make long drives. Everyone involved did their job and made the buying process so easy and with no stress, which in our eyes is a A+. Everyone was very helpful, knowledgeable and deserve the best in customer service!!! We will definitely come back when we choose to buy another vehicle! More

Fraud Committed. En route to Washington D.C., my Audi Fraud Committed. En route to Washington D.C., my Audi flashed that the car was overheated, so I had the car towed to Audi of Alexandria. Jason Gage Fraud Committed. En route to Washington D.C., my Audi flashed that the car was overheated, so I had the car towed to Audi of Alexandria. Jason Gage (service representative) ran a diagnosis on the car and told me that I had a broken temperature gauge. To repair it would require a part replacement and four hours of labor, totaling $650.16. Given I had to drive back to NYC from DC in two days, I had no choice but to agree to the repair. (Note, I called another body shop and they would have done the service for $350, but I was captive by this point.) On Sunday, when I drove my car back to New York the temperature gauge continued to indicate overheating throughout the entire 4.5 hour drive. I emailed Jason Gage on Monday and told him of the problem and requested a refund. His response was that "there may be a sensor or gauge that may be faulty" and that I should take it to another Audi dealership. Further Jason wrote that if I could let him know of "my findings, he would be interested in knowing." This response could not have been more clear that they had no idea what the problem was, did not fix anything but decided to go ahead and charge an Audi customer for parts and service anyways. Finally, to release a car with an unfixed faulty temperature gauge back to a customer is knowingly and willfully committing fraud and endangering not only the customer, but also the general public. Please consider this as you send your or your wife/husband/children's car into this place for any service. More

I bought an Audi A4 from Audi of Alexandria and had a great experience! The sales person asked me to feel free and blog about my experience, they ask all their customers to do this. I was pleased with great experience! The sales person asked me to feel free and blog about my experience, they ask all their customers to do this. I was pleased with the car and the manner that the whole transaction was completed. It was fast and fair. sincerly P More

i had been to audi of alexandria before to buy a new audi. I had a great experience with Jay jawaid. This time i went with my wife to get her a new car. Sadly i think Jay has left the dealership. It audi. I had a great experience with Jay jawaid. This time i went with my wife to get her a new car. Sadly i think Jay has left the dealership. It was a completely different experience. Wonder what happened with Jay? They lost a good asset. More

I recently purchased a 2003 Honda Accord EX V6 for my son to drive while at college. After agreeing to a great price, My wife and I flew in from Texas to take delivery and drive the car home (1500+ miles). O to drive while at college. After agreeing to a great price, My wife and I flew in from Texas to take delivery and drive the car home (1500+ miles). Once the paperwork was complete we departed for home. Within 100 miles of our trip we had a check engine light engage and returned to the dealership. Our salesman Tommy Luk immediately sent us to the sister store Landmark Honda. We were then informed the vehicle had to have a new throttle body/almost $1000.00. When you are 1500 miles away from home and have just purchased a vehicle as is NO WARRANTY, you start to get a little anxious with this kind of news. At this point I had the opportunity to meet and talk with the Manager of Audi of Alexandria Darin Lowdermilk. Darin did the right thing, by approving the repair. Several things come to mind about our experience, honesty, integrity and professionalism. If I don't communicate anything else to the buying public remember this, some people do the right thing when no one else is watching and these people are in that elite category. Thank you Darin for delivering a great buying/life experience! More

No respect for privacy and no ability to understand the needs of the client. The dieller must becapable to respect client's requests and honor them. needs of the client. The dieller must becapable to respect client's requests and honor them. More

This is a very professional dealer and has a wonderfull staff that helps. I recommand this place to my family and friends. have a merry holiday Audi staff! staff that helps. I recommand this place to my family and friends. have a merry holiday Audi staff! More

I recently worked with Tommy on the phone and email on getting a 2012 Q5. I cant say enough about this gentleman's professionalism and knowledge on these cars. He made me feel very secure about my purch getting a 2012 Q5. I cant say enough about this gentleman's professionalism and knowledge on these cars. He made me feel very secure about my purchase and worked diligently around my tight schedule of work. He had all the paperwork ready and there wasn't anything in there that we hadn't agreed on beforehand verbally. I am truly grateful for the honesty and hard work that the staff at Audi of Alexandria put forward during this purchase process. I also want to add that the website for this dealership is done very tasteful and user friendly, it truly eliminates a lot of the hassle and go around the other dealerships put you threw. my sincere thanks! J. More

Had a good experience every time that Ive been here. Audi of Alexandria has a very professional staff and goes above what is expected of them in terms of the quality of the work performed. Ive been an Audi of Alexandria has a very professional staff and goes above what is expected of them in terms of the quality of the work performed. Ive been an audi owner for 4 years and I see why people are clamering to buy these cars. They are low maintance and beautiful. I have had only minor issues that were just wear and tear. Its definetly a luxury car. My Q7 is the best car I have had, and thats also thanks to the proper service attention it has gotten from audi of Alexandria's service department. More