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Audi Arlington
Arlington, VA
369 Reviews
Welcome to Audi Arlington, proudly serving as one of the largest Audi dealerships in the Washington DC metro area. As a locally owned and operated establishment, we take immense pride in consistently achieving some of the highest customer satisfaction scores nationwide. A single visit to Audi Arlington will illustrate why.
Our courteous, professional sales staff is always ready to assist you. They are well-versed in the Audi brand and its offerings, ensuring your experience is seamless and enjoyable. Explore our unique selection of new and certified pre-owned vehicles, providing an opportunity to test drive performance and luxury that may surpass your expectations.
Conveniently situated at 3200 Columbia Pike in Arlington, Virginia, Audi Arlington has been a trusted source for a decade. We offer an extensive range of new Audis and an impressive collection of previously owned models, all competitively priced and backed by unparalleled service. Our valued customers hail not only from Arlington but also nearby areas such as Alexandria, Mt. Vernon, Fort Belvoir, Falls Church, and more. If you're coming from Maryland, Rockville, Silver Spring, College Park, Laurel, and Bethesda, you're in good company. And for those in the Washington DC area, we're just a short drive or Metro ride away.
Discover the Audi Arlington difference - where exceptional service meets an extraordinary Audi experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 9:00 PM
Tuesday 7:30 AM - 9:00 PM
Wednesday 7:30 AM - 9:00 PM
Thursday 7:30 AM - 9:00 PM
Friday 7:30 AM - 9:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 8:00 AM - 5:00 PM
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Showing 369 reviews
July 09, 2013
Stay away - too many issues to detail in one post, but the customer service is lacking in all departments. From rude salesmen and parts department personnel to service advisers who don't want to do warran the customer service is lacking in all departments. From rude salesmen and parts department personnel to service advisers who don't want to do warranty work. Although everything did get resolved in the end with the help of the sales manager, it was not worth the hassle. I won't name names here, but everyone in this place seems to have a negative attitude and they stare awkwardly without smiling much - save the finance guy - they don't make you feel welcome. I am not surprised at all with other reviewers' experiences. They treat you great until you make a purchase and after that you are nothing to them - don't expect any sort of customer service if they owe you anything from the purchase. Service and Parts (especially) make you feel as if they don't want your business and you are just an inconvenience. Not the worst dealership experience I've had when purchasing, but far from the best. Try Audi Silver Spring or Chantilly - they are complete opposite in terms of customer service. More
by whitedad
Employees Worked With
MW
May 20, 2013
I rarely take the time to write reviews, but felt compelled after a recent purchase I made from Audi of Alexandria. In fact, this review is really the result of the last four years in which I've bee compelled after a recent purchase I made from Audi of Alexandria. In fact, this review is really the result of the last four years in which I've been their customer. I bought my first A4 from Audi of Alexandria back in 2009. Since that time, I've worked though a number of folks in the service department as the car received general required maintenance. In each instance, the service representative couldn't have been more professional or, frankly, more kind--even going so far as to ensure that the warranty always covered as much of the costs as possible and making loaner vehicles readily and quickly available. I don't say that lightly. Marc Gritz, for example, not only returns calls/questions promptly, but always immediatetly addresses any questions or concerns, even if I just drop by without an appointment. I had a similar experience just last week after buying one of their loaner vehicles. Donald and his team were extremely patient with me and my numerous questions and requests. I know I can be difficult/stubborn, but they were always courteous, candid and helpful throughout the experience. I was never uncomfortable or felt as though I was being mislead in any way. We were both very clear from the beginning in terms of what was possible, and in the end arrived at a fair price. It really was a genuinely pleasant experience. Like I said, I wouldn't take the time to write a review had it not been. I know there are multiple dealerships and places in which to purchase a car, but these folks deserve a look. I hope this was helpful to anyone who's beginning to look themselves. More
by dlc423
Employees Worked With
Donald, Marc G.
May 12, 2013
I just came in to look last October and was very pleasantly surprised when I got such "honest", yes I said "honest" financing even with my credit that was severely affected by the recession, that I pleasantly surprised when I got such "honest", yes I said "honest" financing even with my credit that was severely affected by the recession, that I traded in my 2007 Audi A4 Quattro and inked a great deal that evening on a brand new supercharged 2013 Audi A4 Quattro. The Sales Professional I worked with was Mr. Nasir Basir, who is soon to be a certified PMP, is very nurturing and part of a great sales force that located the color I wanted for the exterior and interior, which was found at another dealership about an hour away. The car they found had some extra features which the Sales Manager left in at no additional cost. The Finance Manager was very detailed and patient when I hemmed and hawed about AudiCare which he pointed out was only an additional $12 a month for my financing package which more than pays for itself since an oil change alone runs around $120+. I just got my first service and everything went perfectly smooth. I emailed Nasir about four hours before dropping off my car on a Friday evening and Nasir was able to get me into a Q5 loaner that I requested (FYI...Driver's licence, credit card and insurance card will be needed and gas needs to be replenished to the same level when returning). I got a call Saturday morning around 10:30 AM that my car was ready and I came to the dealership by 5:00 PM that day to pick-up and return the loaner. The only improvement I can suggest for IMPACT sales is already in the works which is a less cramped and overcrowded space that enables employees to be happier and friendlier in a more epic and state-of-the-art dealership opening up in the next few months I hear along with extending warranties and gimmick incentives such as $300 for 3 months or something like that. More
by A4forPaul
Employees Worked With
Mr. Nasir Basir
May 10, 2013
Recently visited Audi of Alexandria to look at new Audi, Found everyone be very freindly and nice. Would recommend them to family and friends. Enjoying my new Audi and look forward to servicing my car at Au Found everyone be very freindly and nice. Would recommend them to family and friends. Enjoying my new Audi and look forward to servicing my car at Audi of Alexandria. More
by mkw4050
Employees Worked With
Iani
May 02, 2013
I have visited the Audi of Alexandria for the first time because it was recommended by a friend of mine. When I walked in the dealership Mr. Perez greeted me and he was very professional at every aspect of because it was recommended by a friend of mine. When I walked in the dealership Mr. Perez greeted me and he was very professional at every aspect of the sale. I knew what I wanted so it was pretty simple process. I was told that they are moving to a new facility in the next three months or so and the A5 that I was interested was in their satellite lot. We enjoyed the test drive and I had great buying experience. However they need a new dealership because it is a hastle for them to go back and forth to bring vehicles. I will bring my new A5 for service at Audi of Alexandria and I will recommend Audi of Alexandria to my friends and coworkers. More
by AliAsghar
Employees Worked With
Iani Perez
April 23, 2013
Since initially leasing my car with Audi of Alexandria, a 2012 A3 I have had the following experiences: 1. The dealership shut a garage door on my car breaking the radio receiver and shattering the glass 2012 A3 I have had the following experiences: 1. The dealership shut a garage door on my car breaking the radio receiver and shattering the glass roof underneath 2. The car needed a new ENGINE at 11K miles and Audi of Alexandria took a month to replace 3. The two times I have needed service (and yes, I sprung for AudiCare) they have lost my reservation. once, i left after waiting for a loaner for over an hour the second time I left as I was told they didn't except my insurance for loaners anymore and I would need to go to Enterprise if I wanted a car for the day This is my third Audi and needless to say my last. Please stay far away from this dealership and even the brand! More
by kpachuta
Employees Worked With
All Employees that i have dealt with
February 07, 2013
Had parts put a luggage rack on my Audi Q7. They were prompt, friendly, and efficient. they Even cleaned and washed my car before giving it back! Quality like this is hard to find and I am now a long t prompt, friendly, and efficient. they Even cleaned and washed my car before giving it back! Quality like this is hard to find and I am now a long term customer to this dealership. Thanks! J More
by kaykay00
Employees Worked With
olgid
December 18, 2012
What a great auto-buying experience! My wife and I recently purchased our 2013 Q5 from Audi of Alexandria and could not have been happier with the entire process. Our sales associate (Ron Rodriguez) w recently purchased our 2013 Q5 from Audi of Alexandria and could not have been happier with the entire process. Our sales associate (Ron Rodriguez) was extremely friendly, approachable, professional and knowledgeable. We did not feel pressured into buying a vehicle or paying more for the vehicle we wanted. The dealership had great accommodations, though I’m sure their new location will be even nicer. The sales manager introduced himself to us and provided us with his business card, thanking us for our purchase. Ron has even reached out to us a few times since our purchase, to ensure that he answered any questions we may have had regarding the vehicle; a gesture, I’m sure, that is not normally extended to customers by other dealerships. It is because of this detail to customer service and satisfaction that highly recommend this dealership. Thanks Ron!!! More
by bdun11
Employees Worked With
Ron Rodriguez
October 19, 2012
I love the service that I have been receiving at Audi for the past 2 years! I want to Thank all that put in the time, attention, and hard work every day to make this a pleasant place to come to. the past 2 years! I want to Thank all that put in the time, attention, and hard work every day to make this a pleasant place to come to. More
by opagg
Employees Worked With
tommy
October 16, 2012
Fabulous!! I can't say enough about this place. The staff is professional the managers are professional and the cars they had were all very clean and in great condition. it took me 2 hours to get ever staff is professional the managers are professional and the cars they had were all very clean and in great condition. it took me 2 hours to get every thing together signed and out the dealer. I have a busy life and they really understood that. Thanks! More
by tomtoms
Employees Worked With
shane
