Audi Arlington

Worst Service Experience of my life DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I dec DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I decided to take it in. About a WEEK after I dropped it off for service, I was informed that the hub and some other parts related to the hub needed to be replaced in order to fix the issue. The total cost was $2100 to fix, or what I thought would fix the issue. After TWO WEEKS I was finally called, saying that the car was ready for pickup. I was a little frustrated with how long it had taken, but was excited to finally get my car back. After paying the 2100 at checkout, I hopped in my car and started driving away. Not even 30 seconds into the drive I felt the EXACT SAME ISSUE I had taken it in for. I brought the car back to Audi to request them to finish fixing what they said they would fix. I'm not sure what my $2100 went to because the car is having the same issue. About a week after I dropped it off again I was notified that I will have to replace ALL rims and ALL tires in order to fix the issue; running me around another $2300. This place is a JOKE. Do not service year car here. They are a scam. More

Price is not competitive and unprofessional staff Price is not competitive. Staffs are unprofessional. Once you buy their car, forget about customer service. They never get back to you on any issue - Price is not competitive. Staffs are unprofessional. Once you buy their car, forget about customer service. They never get back to you on any issue - Left voicemail, email, calls and none of them work. They also screwed up my financing - If I didn't check I would've lost money. Make sure you double check your statement. This dealer is unprofessional! you don't want to get this kind of service from luxury car company. Buy BMW or Mercedes if you can. I had so much better experience with them. I don't want to buy audi again because of this dealership's service. You will thank me later More

Always an expensive disappointment Terrible communication, parts department inadequate (who can't look up an order under my last name?), service department ignorant and not looking out Terrible communication, parts department inadequate (who can't look up an order under my last name?), service department ignorant and not looking out for customers. My latest (in the string of 5 years of frustration and anger with them) was scheduling a recall appointment two weeks ago. I took it upon myself to call to confirm the appointment only to be told they don't have the part. 1) they weren't going to call me to tell me so 2) they don't know when they'll get one in and they won't call me to tell me. So I get the displeasure of calling them myself to be put on hold by the parts department (last time was 28 min of hold across 3 calls) to find out when the part is in. And I have no idea how to guarantee that they'll hold a part for me until the appointment. Incredibly frustrating. Always expensive. I always walk away (or hang up) angry and feel like I'm being taken advantage of. Makes me rethink my love of Audi vehicles. More

By far the worst Audi dealer I have been to Customer service doesn't exist at this dealer, wok quality is extremely poor, turnaround time is way too long and overall, I wasted my time and money Customer service doesn't exist at this dealer, wok quality is extremely poor, turnaround time is way too long and overall, I wasted my time and money with unpleasantly bitter taste in my mouth with my experience here. I would definitely take a longer trip for decent dealer service if I need to in future. More

Audi Arlington dishonest "courtesy loaner vehicle" SCHEME I left my car for a quick computer tune-up service, and expected it done during a weekend. Audi (Dealership) kept my vehicle for a week, and then char I left my car for a quick computer tune-up service, and expected it done during a weekend. Audi (Dealership) kept my vehicle for a week, and then charged me $452 dollars for the excess loaner-vehicle mileage. The delay in vehicle service forced me to drive loaner to work. Dealership failed to alert me of a new mileage restriction in the loaner agreement. At first, I thought that could have been a glitch (I picked the loaner at closing time, and someone forgot to point that out) and Management would understand and correct it. Management neglected my concerns and never corrected their service failure. They never contacted me either. 1. David McNEIL, Service Rep, ignored my numerous attempts at picking up my vehicle. He did not call me, ever. I managed to locate him on Day 6 of the Loaner rental I informed Mr. McNeil that due to the delay, I would have to drive the loaner to work. I knew nothing about the mileage, but was unhappy to continue driving SUV loaner instead of my 2-seater TTS. The Rep could have put a mileage-exception into the loaner agreement. He failed to do that too. At the same time, he could have mentioned the small print (75 daily mileage limit) in the updated loaner agreement. He failed to do that either. 2. Audi Dealership uses small print in the new loaner agreement to charge the credit card and legally protect Dealership at the same time. As an old customer, I signed Dealership loaner agreement a dozen times before. Anyone reads small print? Especially if the same papers have been signed numerous times before? I do not think so! And that's where the scheme shapes up. Dealership’s loaner department could have pointed out to the major change in loaner mileage agreement, at least verbally. Dealership’s “COURTESY VEHICLE” painted in bold letters over the rear window does not suggest payment. 75 mi limit is my one way distance to work. I would never sign off or use the vehicle should I have known of the 75 mi restriction. Very convenient: Audi Dealership does not take chances- customer's signature on a small print protects Dealership in case of a credit card dispute. 3. I spoke in person and over the phone; also, emailed directly, and via LinkedIN to the management: STEVE MILLER, Fixed Operations Director, and then VICTOR BELTRAN, General Manager. Response was promised, none received. They had no intention to investigate the "profiteering" scheme, whether intentional or accidental. This speaks a lot about Audi Arlington Dealership's customer service. While I was waiting for the General Manager Beltran, a gentleman waiting for his car in the reception area told me that Audi Dealership did the same thing to him, and that’s why he was waiting for service instead of driving Audi’s "courtesy vehicle." He was entrapped by the same small print, the lack of clarification about the new mileage policy limitation, and the scheme around it. At that moment I realized what was going on, and that no one would attempt at moderating the issue. I would rate the Dealership negatively due to the lack of respect to an old customer; intentional or unfortunate neglect of an issue; poor customer service - rudeness, lack of response; lack of alert on the insane $1/mile charge... Since there is no "negative" bullet to choose, one star - is the bottom low, and it goes to Audi Arlington. PLEASE BE CAREFUL DOING ANY FINANCIAL TRANSACTIONS with THIS FACILITY - GO SOMEWHERE ELSE. Bold "Audi courtesy vehicle" must go away from the rear windows of their $1/mile loaner vehicles. More

Horrible customer service! Do not go to this dealership if you are expecting good customer service. This place is a rip off. I think it is a scam. I dropped off my Audi Q7 on Fe Do not go to this dealership if you are expecting good customer service. This place is a rip off. I think it is a scam. I dropped off my Audi Q7 on Feb 5, 2018 for a low oil pressure problem. My car was driving very smooth before I brought it there for the low oil pressure problem. An Audi advisor told me that they needed to conduct a multi-point car inspection which would cost me $700. After the Audi technician fixed the low oil pressure problem, I came to pick the car up. After driving the car for approximately 20 minutes my car started shaking. The EPC check engine light came on. This issue did not exist before I dropped my car off at Audi Arlington. Otherwise it would have showed up in Audi's vehicle multi-point $700 inspection that was conducted on Feb 11, 2018. This is an issue I know the technician created after he repaired the oil flange relating to the low oil pressure problem. Moreover, the EPC was suppose to be replaced at Audi Arlington, Va about a year ago when they serviced my car. I paid $2500 to get the EPC system replaced. Therefore, Audi should stand by what they already fixed. The EPC check engine light should not be coming up after they just replaced the EPC system. This is shady business! Now I am stuck with a EPC check engine light, car shaking, and the technician put my radio on country music. Before I dropped the car off on Feb 5, 2018, my car was driveable and in decent condition. After the technician performed work relating to the low oil pressure, its not even safe to drive now. They created a hazard and unsafe situation for me. I am now stuck listening to country which I do not like. Due to a MMI problem with the car, I can't change the radio station. Audi technicians should give customers the respect of putting my radio back on the radio station they had it on before the car was dropped off. Now it's stuck and you can't change it at all. I feel ripped off. The car is worst off now than it was prior to bringing it in there. It is parked in my driveway and is not driveable after Audi's technicians worked on it. They created problems with the car that did not exist before I dropped my car off on Feb 5, 2018. They charged me $2700 to fix the low oil pressure problem. The car is still not driveable since they completed this work. They offered to charge me another $1,000 for parts of what they claim is now a crank sensor issue. This never came up in their vehicle inspection. It only came up after their technician worked on the car. I picked my car up and parked in the drive way until I can find a credible car shop to take it to. This cost me money and I still can't drive my car due to whatever the technicians did to it. I remember when I owned a BMW 3 series. I always had great experiences at the dealership. They were always able to fix the issues with my BMW without creating new problems and requesting more and more money. What a scam! For the prices that Audi charges for parts and labor they should actually fix issues without creating new ones and recharging the customers. It's a total rip off. Overall, it had been a bad experience and total failure to resolve it properly. Instead, it's just a way to keep collecting more money from customers. I filed a formal complaint with the Audi corporate office. Hopefully, they will conduct a thorough investigation on the business practices that are taking place at Audi Arlington. More

Very poor service I had quite an experience here. I went for a test drive and was interested in a specific trim on a Q5 that not many dealerships had in stock. I found I had quite an experience here. I went for a test drive and was interested in a specific trim on a Q5 that not many dealerships had in stock. I found a better price (few hundred dollars) in another dealership and the Arlington Audi would not release the car even after finding out that it was the same customer interested in the car and even after i told them i will get the car from them in case they match the price. Not only did they not match the price but they were also pretty rude. More