Audi Arlington

I have been dealing with Audi of Arlington for a few years. I have had my cars serviced and purchased one from this location. Recently, I took my truck for service to find out why the oil was burning fa years. I have had my cars serviced and purchased one from this location. Recently, I took my truck for service to find out why the oil was burning fast and why my check engine light came on. It has been 2 weeks and a day and I still haven't heard from the Service Dept about my truck. I called 5 days after I dropped it off, left a message with the Service Tech, Inga. She called me back a week after it was dropped off to say they haven't looked at it and she will call me a few days later. Still nothing. Now I have to make arrangements to go and pick up my vehicle. I'm a disabled military veteran so this is a huge inconvenience. Very bad service from their service department. More

Audi JAX texted me saying they want to buy me out of my lease for the 2021 Q3. I thought for a few weeks and scheduled a meeting with the sales rep Sunny who told me that i can either trade in Q3 to buy an lease for the 2021 Q3. I thought for a few weeks and scheduled a meeting with the sales rep Sunny who told me that i can either trade in Q3 to buy another car or Audi can BUY ME OUT of the lease. I came back and scheduled another appointment to turn my car back to Audi as they promised me to buy me out of the lease. 4 days later I am getting repeated calls from Arlington sales team for me to pay additional 3 grand for turning my car early!! Wait What! You guys contact me to turn my car in and 4 days later calling me to pay additional 3k citing some communication lag in your end? The general manager even called me and threatened me to take the car asap or he will check my car in and Audi might send me a fat bill! Finally having all the initial conversations / texts /calls recorded i was able to stand my ground make Audi take ownership of this situation. Been an Audi customer since 2016. Been leasing A3/ A4 and Q3. I am never returning back to AUDI just because on how they are handling loyal customers. Note for other customers: have everything in writing and document all conversations and calls for your own safety! Audi Arlington is not professional in handling loyal customers. More

I booked a service appointment at Audi Arlington this week. My one-year old Audi Q5 which I leased from the dealership, has transmission and electronic system issues, which is bad enough. I get there, week. My one-year old Audi Q5 which I leased from the dealership, has transmission and electronic system issues, which is bad enough. I get there, leave my car, and of course no loaners. So I have to rent a car, which of course they don't pay for (they used to but that service is gone). Then, I get a call the next day saying they don't have anyone who can even look at the car until next week. I asked to speak to the manager, Will. When he called he said the same thing. So...I have a SERVICE APPOINTMENT, but you don't have anyone available to service the car? Apparently, this is a crazy expectation at Audi Arlington. A service appointment doesn't mean they can actually service your car. And of course they didn't tell me that until I'd already left my car at the dealership and rented a car. No commitment regarding when someone might even look at my car to diagnose the problem, never mind actually fix it. No offer to pay for a rental, provide a loaner, or anything. Only option offered was to pick up my car and take is somewhere else. So, Audi Arlington leases me a lemon (again, 1-year old Q5 with about 1,500 miles and now has TRANSMISSION issues), and I will be paying hundreds if not thousands of dollars in rental car fees while waiting for service. Because, again, at Audi Arlington, a SERVICE APPOINTMENT does NOT mean they can actually service your car. More

Brought our A6 into Audi Arlington for service in mid-January, 2022. At the end of the check-in process the service consultant told me that they have a backlog and it may take a few days to get to it mid-January, 2022. At the end of the check-in process the service consultant told me that they have a backlog and it may take a few days to get to it. Five days later and no communication from Audi. I called to check on the status of the car. They hadn't got to it yet. I asked the advisor to call me three days later. He called. They hadn't got to it yet. On the 13th day I called to check the status. They hadn't got to it yet. I picked up my car and went to another dealership. The advisor had little say, no explanation, no apology. How does management let this backlog happen? Why did we not receive transparent communication from the service consultant about their backlog and the length of time it would take to get to our car? Why did they allow me to book an appointment? More

I typically don’t give reviews but this is just absurd. This is the third time I’ve taken a vehicle here. Every single time they have told me an outrageous price to fix when the vehicle had the check eng This is the third time I’ve taken a vehicle here. Every single time they have told me an outrageous price to fix when the vehicle had the check engine light on, only to bring it somewhere else and the cost was a fraction of what they quoted. The first one was a 2011 A4 that had an emission error and the dealership quoted $3,600. I took it to another shop where they fixed a rubber seal and charged $200 (part was $30). The second time was a 2017 Q7 with an engine light on. Audi of Arlington quoted me $4,900 for a long list of things wrong. When I took to another shop the only thing wrong was a gas tank seal and they charged me $200 to run diagnostics (which was common on Q7s). The third and last time was with the Q7. After making an appointment to run diagnostics on a Thursday I had to hound them for any information and updates on the car. They informed me AFTER HAVING IT FOR OVER TWO WEEKS that they couldn’t figure out what was wrong and would have to do a compression test for $650. I said that was fine and they ran the test. This test would run $200 anywhere else. After running the test they said there was hole in the cylinder and that I would have to replace the engine with a new one at the cost of $32,000 (that’s not a typo, 3 zeros!). I took the car for a second opinion and an engine replacement would be $10,500. To replace a cylinder head would be $2,900. Not only is Audi of Arlington not doing timely service they are gouging patrons. Don’t take your Audi there unless it’s under warranty! More