Audi Arlington

This place has been absolutely HORRIBLE. I have been trying to get my car taken care of for literally MONTHS and no one ever calls me back, they can't find the parts that they ordered, and n I have been trying to get my car taken care of for literally MONTHS and no one ever calls me back, they can't find the parts that they ordered, and no one seems to know what is going on. I did get 1 person to finally call me back after I had to almost beg for an update, even if the update was that there was 'no update'. This isn't the only issue I have with the car but the most simple to fix and if they can't even manage to take care of A SINGLE DRIVER SIDE MIRROR then I have no faith at this point that they could handle anything more complicated. I am at the point now where I wish I never even bought this car. I am not sure who is actually to blame for this but it appears to be a problem across multiple departments and no one can get me fixed. More

Do not go there. Rude and condescending. I have received better service at a junk yard. Lost my business for sure. Rude and condescending. I have received better service at a junk yard. Lost my business for sure. More

Thanks to Covid, service department was a shadow of its former self. Today’s visit indicates they are getting back to form — good form. former self. Today’s visit indicates they are getting back to form — good form. More

My daughter's car was towed there with what seemed to be a transmission problem. The car was there over a month with little to know contact from Audi. Eventually my husband got involved and the car was mir a transmission problem. The car was there over a month with little to know contact from Audi. Eventually my husband got involved and the car was miraculously "fixed' a few days later. Said they just needed to do something with the fluids. The day after my daughter picked up the car she headed home to NJ. The car broke down in the Baltimore Harbor Tunnel and had to be towed out. DO NOT take your car to Audi Arlington for service! More

Dealership will not return calls. .. salesman no longer there, GM owes me a key fob and copies of my paperwork due to copier being broken. I expected alot more from an Audi dealership. .. salesman no longer there, GM owes me a key fob and copies of my paperwork due to copier being broken. I expected alot more from an Audi dealership. More

I spent over 8 hours at the dealership to get a few recalls done. After waiting all day I finally I got my vehicle back and I had the same issue. I immediately turned the car around and advise the serv recalls done. After waiting all day I finally I got my vehicle back and I had the same issue. I immediately turned the car around and advise the service advisor. I was told he would consult with the technician and I would get a return call. I have yet to get a return call back yet. My visit was on 4/12. I have sent messages and even sent an email on 4/23. This is the second time I had an issue with this dealership about lack of following up with a customer . I had a bad experience after I purchased the car in 2021, this dealership only returned my call after I the left a review. More

I took my car to Audi Arlington to have the engine coolant reservoir replaced. Unfortunately I noticed that my engine was overheating and coolant had exploded from the reservoir all over the engine. D coolant reservoir replaced. Unfortunately I noticed that my engine was overheating and coolant had exploded from the reservoir all over the engine. Dried engine coolant is not good for engines. This puts me a potential risk for expensive future repairs. I towed the car back to the shop, cost of $121, to have the issue addressed. They willingly fixed the faulty coolant reservoir without additional payment. I requested reimbursement for my tow and coolant cleaned/removed from my engine components. Just to discuss my issue I had to chase the staff around. I called and left messages. Its been over one month and I still haven't received a response to date. Felt as if I was been avoided on purpose. I understand that service shops are busy but the lack of communication and transparency from the staff at Audi Arlington Service was frustrating and unprofessional. This poor customer service was unacceptable. More

All I can say is don't do business with Audi Arlington! Most dishonest dealership in the area!! Most dishonest dealership in the area!! More

Service department staff was very professional and pleasant to work with. Marvin was engaging and kept me informed of the profess and also assisted with ensuring my Audi care plan was properly listed. pleasant to work with. Marvin was engaging and kept me informed of the profess and also assisted with ensuring my Audi care plan was properly listed. More