Audi Arlington

Had a great visit w/ Tony N! Provided great service and information! Highly recommend this dealership! Provided great service and information! Highly recommend this dealership! More

Great place to purchase car, very professional environment. Would recommend all to purchase there in the future environment. Would recommend all to purchase there in the future More

Esther has a strong commitment to client service, and she made my Audi exchange easy and better than I expected. She called me in advance to alert me to an issue with the pre-owned car I was planning to purc made my Audi exchange easy and better than I expected. She called me in advance to alert me to an issue with the pre-owned car I was planning to purchase and led me to a better solution. Fantastic work! More

We are more than pleased with our brand new Q8. What we appreciated more, the exceptional customer service provided by Management, Tony Nguyen. His professionalism and comforting personality made o What we appreciated more, the exceptional customer service provided by Management, Tony Nguyen. His professionalism and comforting personality made our buying process as simple and easy as it gets. Our family highly recommends Audi of Arlington for your next new vehicle! More

My wife and I did our research and went out to Audi Arlington and we were simply amazed by the customer service and professionalism. Shawn and Jae were wonderful and got us in the EV we wanted, with Arlington and we were simply amazed by the customer service and professionalism. Shawn and Jae were wonderful and got us in the EV we wanted, with the payments we wanted. I highly recommend Audi Arlington. Ask for Shawn he will get you squared away. More

Don’t come here! !! Their prices are not accurate; they use low prices to get you to come in and then say there is a glitch in the system. This was my second time tryi !! Their prices are not accurate; they use low prices to get you to come in and then say there is a glitch in the system. This was my second time trying to buy from this dealership. Will never come again More

Contrary to the information on the website, they were out of loaner cars and did not offer any alternate means for transportation outside 5 miles. I was told there would be a 4 hour wait before they could ev of loaner cars and did not offer any alternate means for transportation outside 5 miles. I was told there would be a 4 hour wait before they could even start working on my car, but it was finished in an hour and a half. The service manager sent me a link to watch a "video" of my car, but the video was of a different car, not mine. Finally, I asked to check for a fluid leak and nobody mentioned at any time whether they found or even checked for the leak. More

Scheduled an appointment on their service site for the morning of November 28. Brought the car in at the scheduled time and there was one customer service representative in a line of a dozen people waitin morning of November 28. Brought the car in at the scheduled time and there was one customer service representative in a line of a dozen people waiting to have their cars processed. They held my car for 12 days without ever having a technician look at it and would never call me for an update. They only kept saying they're doing their best. Customer service on a scale of one to 10 is 1. I would call and ask for an update me be told somebody would call me right back.I was never called. They could never tell me when my car would be looked at. They had no loaners available. On December 11, I lost patience and had the car towed to another dealership's service department. This is part of a pattern of this dealership. I've seen over time they have only one or two customer service reps on duty and have not had loaners and a shortage of technicians to work on cars. I bought my car here and this experience is extremely disappointing and would recommend to anyone to avoid this dealership. More

Worst dealer maintenance experience—period. Dropped the car off for scheduled maintenance. Two days later they had not started. Service department never contacted me. I kept calling and they sa Dropped the car off for scheduled maintenance. Two days later they had not started. Service department never contacted me. I kept calling and they said they would get to it. Never did. Finally, I picked up the car two days later. Waste of time . I’d avoid at all costs. More

Went this dealership to get "independent" inspection after buying a used Audi from another dealership. The service requested was - multi point inspection. This service usually takes an hour, max two. Bu after buying a used Audi from another dealership. The service requested was - multi point inspection. This service usually takes an hour, max two. But these guys took almost the whole day. End result, a one or two page report which I could have obtained on my own with a visual inspection. Did not look like a 5 hour effort. No information on engine, transmission, electronics! The service rep was disinterested and had no intent of explaining the results to end customer. They had a complimentary wash and vacuum included with the service, which they politely declined to perform. Then I asked to help me setup the "Audi connect" app, which they couldn't since the backend server was down. Rep claimed they were buried down the neck with work, and I could hardly see one or two customers in the waiting area. End of the day, what worked flawlessly, was their xxx payment system to charge me a sum of USD 300 of the services. I don't think they care about their customers, or care about providing a top quality service. I will be avoiding this place for my next tune or maintenance in the future. At least I know where "not to go". More