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Audi Allentown - Service Center

Allentown, PA

4.8
932 Reviews

932 Reviews of Audi Allentown - Service Center

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July 02, 2023

They always take good care of the vehicle. And keep you updated while your car is getting serviced. More

by masengolesliet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 05, 2023 -

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 02, 2023

People are courteous and friendly. Service is thorough and done in a very timely manner. Place is very clean. More

by AGMCCORMICK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Audi Allentown responded

Hi AGMCCORMICK23, we are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

July 01, 2023

It’s a shame that people pay top dollar for these cars and have to put gas in a loaner vehicle. Customers should get at least 50 free miles when paying for service at Audi Allentown. More

by CBR1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Donnell
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Audi Allentown responded

Hi CBR1994, we appreciate your business and look forward to working with you in the future. We provide the loaners at no charge, and often customer have these cars for varying amounts of time. Therefore we do require customers to return cars with the same amount of gas that was in the car when they took it. We are sorry if this causes any inconvenience for you but hope you understand.

June 30, 2023

Great overall experience. Nate, Jason, and James were fantastic to work with! I will be looking forward to future service appointments. More

by LEVENGOOD.KYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 03, 2023 -

Audi Allentown responded

Hi Kyle. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 30, 2023

Thank you for all over you help. This is a great dealer for our service. More

by THOMAS.MCWHINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D'mitri Rebimbas, Josh Allen, Jason Rose
Jul 05, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 30, 2023

This was my first time visit to an Audi dealership. I found everything to be an order and Tyler was very cooperative and polite. There was another issue that I won’t discuss. At this time. It was unrel More

by MIKECOOP1931
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Antoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel in financing IJosh also in finance, D'mitri Rebimbas
Jul 05, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department, Mike. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 12, 2021

Worst dealership I have ever dealt with. Lack of respect for customers. Asked for a rental to be delivered to my home as I work long hours and had no way to get there to pick one up. Refused to help. Audi q More

by Liss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James in service
Jun 14, 2021 -

Audi Allentown responded

We apologize for your experience with our dealership. Customer service is our top priority, and we'd like to correct this issue for you. Please feel free to contact one of our managers so they can help you with this matter. We appreciate your feedback.

February 01, 2020

I've always had a great experience at Audi Allentown however I recently moved out of the area and was still able to call Scott in the service department who was able to assist me over the phone and answ More

by Rebekah
Recommend Dealer
Yes
Employees Worked With
Scott
Feb 13, 2020 -

Audi Allentown responded

We're glad to hear Scott could still help! Let us know if there's anything else we can do to help! Thanks for the great review, Rebekah!

September 06, 2019

Worst service department I've ever experienced The absolute garbage service department is incapable of fixing a loss of power issue in after many visits over a period of a year! How many times do I More

by AudiAllentownSucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Sep 17, 2019 -

Audi Allentown responded

Sorry to hear about your experience. Have you been in touch with our service manager?

March 16, 2018

Unbelievable Job! Well Done! In an earlier review my husband and I were pretty upset with our experience the day we bought our vehicle here ...however the dealership completly fix More

by aklimbing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Santana
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