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Audi Allentown - Service Center

Allentown, PA

4.8
1,006 Reviews
Today: 7:30 AM - 7:00 PM Open Now
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1,006 Reviews of Audi Allentown - Service Center

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August 17, 2023

Am absolutely satisfied and I feel rewarded every time I visit the dealer in Allentown. Jade and the team at Ciooca always take care of us. More

by ANJNAB8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 17, 2023

Great service advisors. Very friendly and thorough in explaining what is happening with your vehicle. The video of the tech working on your vehicle is a nice plus with thi More

by upidstae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pilz
Aug 17, 2023 -

upidstae responded

Thank you to the Service Department and Audi Allentown. Thank you Tyler for your help.

August 17, 2023

Was disappointed that I was told that I needed $7,800 worth of work when my car passed inspection and is fine. I love my Audi but will not purchase another one because of this. More

by SCMCENENY
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2023

Always a pleasure working with Allentown Audi. They value you as a customer and have exceptional customer service More

by Kurtnewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Audi Allentown responded

Thanks for sharing your experience with us, Kurt! If there is anything else we can do to help just let us know! Have a great day!

August 15, 2023

Service personnel are always courteous, the shop fixes issued first time/no repeat work, and proactive. More

by SIEBERKJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, SIEBERKJ! We're always here to help if anything else comes up!

August 15, 2023

Great service from the beginning to the end Detail explanation of the issue Overall good experience More

by ESTEBANJARAMILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Audi Allentown responded

Thank you for trusting us with your vehicle's maintenance needs and making Audi Allentown your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Esteban!

August 15, 2023

Who is James. This dealership is wonderful but sends way too many emails and text More

by MICHAELWHALEN102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Audi Allentown responded

Thank you for the kind review of our dealership, Michael. We apologize for the amount of emails and texts being sent, we will share your comments with our team in efforts to cut down on this.

August 13, 2023

Good not great. Ended up with a slight ding in my door, but a ding no less. I would not expect this coming from an Audi Service provider. Also, the detailing guy, th More

by GREGMMART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D'mitri Rebimbas, Josh Allen
Aug 16, 2023 -

Audi Allentown responded

Greg, we apologize for your experience with our service department. We aim to provide a great, not good experience and we are sorry we did not deliver. Please reach out to our General Manager at (888) 709-1467 to see how we can resolve your issues. We appreciate you bringing this to our attention.

August 13, 2023

Reliable dealer and providing excellent service as always! Really appreciate they provide the courtesy valet. Thank you Audi Allentown! More

by PETER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Audi Allentown responded

Thanks for sharing your experience with us, Peter! If there is anything else we can do to help just let us know! Have a great day!

August 13, 2023

Given a price , I said no. Then reduced $400. When I checked out the bill was wrong as well. Rip off. More

by MWOLFGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Audi Allentown responded

MWOLFGREEN, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and speak to one of our managers so they can assist you. We appreciate your feedback.

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