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Audi Allentown - Service Center

Allentown, PA

4.8
777 Reviews
Call Service Center (888) 709-1467

777 Reviews of Audi Allentown - Service Center

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July 14, 2023

Treated with kindness and understanding. Was able to wait for auto, and didn’t need to return. More

by GFERRARO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know , Jason Rose
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Jul 17, 2023 -

Audi Allentown responded

Hi GFERRARO0, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 13, 2023

Friendly staff, great service! I always have a great experience here. They do a great job in maintaining my car. More

by TNDIEGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Jeschonek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review. We are glad to hear that you found our staff to be friendly and great service! Your feedback is valuable to us.

July 13, 2023

The car was done well! They were very nice and kept me in the loop about how much longer my car would be. More

by TESSAMC8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D'mitri Rebimbas, Josh Allen, Jason Rose
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Jul 14, 2023 -

Audi Allentown responded

Thank you for taking the time to leave us a review. We're glad to hear that we are your stop for your vehicles service. We appreciate your kind words and your business!

July 13, 2023

Representatives and technicians where extremely polite and very upfront with all and any topics about or around my vehicle. They cleaned it and gave it a shine I haven’t seen since purchased! Cleaned off More

by FRANCODJOSEPH26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

FRANCODJOSEPH26, thank you so much for taking the time to leave such a positive review. We are delighted to hear that you had a great experience with our service team, and we appreciate your kind words. Thank you again for your feedback!

July 13, 2023

Excellent service, will definitely be bringing my Audi to be serviced and maintained with Allentown Audi More

by riddhiyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jul 14, 2023 -

Audi Allentown responded

Thank you so much for your kind words and for being a loyal customer. We appreciate your support and will continue to strive for excellence in our service.

July 13, 2023

James lauman was great he provided the service that I need and keep up date with my service his professional expertise was amazing that if me the quality of service which was required for my vehicle he i More

by JUSITTJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

JUSITTJ, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Jul 14, 2023 -

JUSITTJ responded

Ok

July 12, 2023

The staff is very professional and courteous, the actual area of the dealership is well kept More

by CLIFFJAMES477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

Thank you for your kind words about our staff. We appreciate your feedback and are glad to hear that our team was able to provide you with a positive experience.

July 12, 2023

Service was great! No issues an all was smooth! Thank you again! Will definitely bring vehicle back for service here! More

by jgalvan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 14, 2023 -

Audi Allentown responded

Hi jgalvan18, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 12, 2023

Got me in without an appointment when my battery died. While my car was there performed state inspection. Finished all work quickly. Saved me time and aggravation. More

by DKWEIKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 14, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review and for acknowledging our efficient service. We appreciate your feedback and hope to see you again soon!

July 12, 2023

Was not able to get a repeat seat heater issue diagnosed without paying hundreds of dollars. More

by DUZANT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

DUZANT, we apologize for your experience regarding our service department. We are sorry we were unable to diagnose your issue, and if you felt our diagnostic fee was too high. We hope to have the opportunity to make it up to you!

Jul 14, 2023 -

DUZANT responded

As I explained to the service representative this is a recurring issue that Audi already fixed once. No one even sits in the back and the feature is rarely, if ever used so it’s disappointing to have to keep revisiting the same issue. At a minimum I was hoping Audi could look at your records and determine if whatever fix was previously applied needed to be repeated. Is this a known defect that other clients experience?

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