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Audi Allentown - Service Center

Allentown, PA

4.8
777 Reviews
Call Service Center (888) 709-1467

777 Reviews of Audi Allentown - Service Center

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July 18, 2023

Excellent customer service. Always receive a detailed explanation of any maintenance required. I highly recommend this dealer based on customer service, and quality workmanshi More

by NICHOLAS.TOSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

July 18, 2023

They pay attention to the details when I bring my car in for service today More

by Jim M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Audi Allentown responded

We are so glad to hear this, Jim! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

Jul 19, 2023 -

Jim M. responded

Your service department has been outstanding over all the years I have been a customer. I always value the attention to detail and sense of loyalty I feel when i come there. Jim M

July 18, 2023

James Lauman is great to work with. i have had a wonderful experience from day 1 with this dealer.would highly recommend. Great service advisors work done as required no problem. Great More

by AMAYNARD112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Allen, Jason Rose
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Jul 24, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, AMAYNARD112! We're always here to help if anything else comes up!

July 17, 2023

Oil light came on 20 minutes after oil change. Had to add another half quart More

by PMPOELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 17, 2023 -

Audi Allentown responded

PMPOELS, we apologize for your issue with our service department. We will be sharing your comments with our service technicians. If you would like to discuss these matters further, please reach out at (888) 709-1467, thank you.

July 17, 2023

I’m so glad that they had my tires in stock and were able to take care of me on a Saturday. More

by Rita Bracken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 19, 2023 -

Audi Allentown responded

Thank you so much for the great review, Rita! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 16, 2023

These guys are always outstanding! Did everything same day & got me back on the road! More

by ShellyK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 17, 2023 -

Audi Allentown responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

July 16, 2023

Very informative and trustworthy. Appreciate the updates and videos. The loaner car service makes the service experience so much easier for my schedule. More

by JOANNSTIVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience at Audi Allentown. We are thrilled to hear that you found our team to be informative and trustworthy. We appreciate your feedback and look forward to serving you again in the future.

July 15, 2023

James is a great service advisor. He is friendly, helpful and caring to his clients. More

by WEEZERJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Audi Allentown responded

Thank you for your positive review of our service at Audi Allentown! We are glad to hear that you had an awesome experience with us, and we appreciate your kind words.

July 15, 2023

Complained of chirping noise from rear cargo area. Tech said he fixed the issue but it still chirped immediately upon leaving the lot and going down the road. Making an appt to take it back More

by WAYRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Audi Allentown responded

WAYRIGHT, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and speak to one of our managers so they can assist you. We appreciate your feedback.

Jul 18, 2023 -

WAYRIGHT responded

I have a service appt for thurs morning Thx

July 15, 2023

I rarely rate auto service centers as they are usually awful, but Allentown service was excellent from receptionists who returned calls promptly and politely, to Tyler our service repnwho was prompt and More

by SAHELINTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, front deak
Report | Print
Jul 17, 2023 -

Audi Allentown responded

We are so glad to hear this, SAHELINTOM! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

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