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Audi Allentown - Service Center

Allentown, PA

4.8
1,037 Reviews
Call Service Center (888) 709-1467

1,037 Reviews of Audi Allentown - Service Center

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November 25, 2023

During my visit I experienced great customer service and quick service. Everyone acted professionally and I was updated often on the status of my vehicle. More

by Erica.Hughes131
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
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Nov 27, 2023 -

Audi Allentown responded

Thank you so much for the great review, Erica! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 23, 2023

Staff definitely goes above and beyond to make sure you are taken care of. From sales to service. A plus More

by Fmolendajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Antoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2023 -

Fmolendajr responded

Staff definitely goes above and beyond to make sure you are taken care of. From sales to service. A plus

November 23, 2023

They make you feel at home! The staff at Audi Allentown makes you feel at home! More

by AISHA5COSTON
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
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Nov 27, 2023 -

Audi Allentown responded

Thanks for sharing your experience with us, Aisha! If there is anything else we can do to help just let us know! Have a great day!

November 20, 2023

The staff are friendly and courteous. The dealership is always neat and clean. Good experience. More

by mingrae7
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, mingrae! We're always here to help if anything else comes up!

November 19, 2023

James scheduled me for 75K service even though I had it in 12/22, also water pump was leaking, just had that replaced in 12/21, they did cover both services, so thanks to James for taking care of that. More

by ericgeder
Recommend Dealer
Yes
Employees Worked With
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
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November 19, 2023

Best customer service I've ever experienced, led by James. Looking forward to continuing my relationship with the dealership. More

by njboxer69
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Report | Print
Nov 27, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 18, 2023

The check in was easy. The communication was excellent but. Service was a little pricey. More

by MSHARER
Recommend Dealer
Yes
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Nov 27, 2023 -

Audi Allentown responded

Thank you for the review of our service department, MSHARER. We apologize if you feel our pricing is too high, we will review your comments with our team to ensure pricing is as competitive as possible.

November 18, 2023

Seemed overpriced for work done, also suggested a $100 tire balance and rotation, left dealership and tires sounded off and when brought back to dealer they rotated back to original tire set. Didn’t offer More

by SCOLLINS412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 17, 2023

It took a little time to troubleshoot the problem, They were able to resolve the problem and repair the car More

by GIRISHSHETH
Recommend Dealer
Yes
Employees Worked With
Tyler and James
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Nov 27, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We apologize for any inconvenience caused by the extra time it took to troubleshoot your issue. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 17, 2023

I just did with the previous text The service is very good and the value is very good either because I didn't even have to pay the deductible can't complain on that. More

by OPTO32004
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz checked me out and and different guy check me in on Wednesday night both very friendly and courteous.
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Nov 27, 2023 -

Audi Allentown responded

Thank you very much for such a great review, OPTO! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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