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Audi Allentown - Service Center

Allentown, PA

4.8
1,019 Reviews
Call Service Center (888) 709-1467

1,019 Reviews of Audi Allentown - Service Center

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July 06, 2023

Service was exceptional. It was easy to schedule an appointment. I really like the video the service tech sends you More

by LISARENEE143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Audi Allentown responded

Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience at our dealership. Providing exceptional service and genuine care for our customers is always our top priority.

July 06, 2023

They are helpful and accommodating. They Communicate clearly with detail and do what they say they will do. More

by dlp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Audi Allentown responded

Thank you very much for such a great review, dlp! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 05, 2023

James is usually my advisor when i take my Audi in. Always been top notch guy, and let me pick what loaner I wanted. More

by djborrell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Audi Allentown responded

djborrell12, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 05, 2023

The technician forgot to put the parts back when I picked up my vehicle. I was shocked by that. More

by wtc29
Recommend Dealer
No
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Audi Allentown responded

wtc29, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and ask for our General Manager, Tom, so they can assist you. We appreciate your feedback.

July 05, 2023

I was primarily very disappointed in the service writer. We found him to be condescending and his information was not accurate. It seemed as if all he wanted to do was generate service work. More

by Dtravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Audi Allentown responded

Dtravis, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and ask for our general manager so they can assist you. We appreciate your feedback.

Jul 16, 2023 -

Dtravis responded

In this case there is no assistance required. We have taken our vehicle to another Audi repair facility. This vehicle will not likely be back to Ciocca. If you want to discuss how your service writer cost us over $1,000.00 you can call me. My cell phone is on file at the dealership

July 04, 2023

audi allentown has an exceptional, qualified staff that are courteous and kind. they are truly next level More

by jdvorscakjr@rcn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
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Jul 05, 2023 -

Audi Allentown responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

July 02, 2023

They always take good care of the vehicle. And keep you updated while your car is getting serviced. More

by masengolesliet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 05, 2023 -

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 02, 2023

Outstanding service here, simple and fast process for service appointment, great communication, very pleased overall. More

by HOWERSL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Audi Allentown responded

Hi HOWERSL0, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 02, 2023

People are courteous and friendly. Service is thorough and done in a very timely manner. Place is very clean. More

by AGMCCORMICK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Audi Allentown responded

Hi AGMCCORMICK23, we are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

July 01, 2023

It’s a shame that people pay top dollar for these cars and have to put gas in a loaner vehicle. Customers should get at least 50 free miles when paying for service at Audi Allentown. More

by CBR1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Donnell
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Audi Allentown responded

Hi CBR1994, we appreciate your business and look forward to working with you in the future. We provide the loaners at no charge, and often customer have these cars for varying amounts of time. Therefore we do require customers to return cars with the same amount of gas that was in the car when they took it. We are sorry if this causes any inconvenience for you but hope you understand.

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