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Audi Allentown - Service Center

Allentown, PA

4.8
910 Reviews
Call Service Center (888) 709-1467

910 Reviews of Audi Allentown - Service Center

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February 06, 2025

Customer service is exceptional. Waiting time is minimal and updates are frequent and appreciated. Thanks. More

by CREST5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Audi Allentown responded

Thank you for the wonderful review! We're so glad to hear you had a great experience with our customer service. We always strive to keep waiting times short and keep you updated throughout the process. Your appreciation means a lot to us – thanks again!

February 03, 2025

Pricing is way too much for service . Should have done more to explain why fees are so much More

by MELBABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 03, 2025

Always professional, knowledgeable, customer care is excellent. Nate, Tyler, Emile great service.They took care of my car as if it was their own. More

by JOHNVITO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Audi Allentown responded

Thank you for the wonderful review, John! We're so glad to hear that Nate, Tyler, and Emile provided you with excellent service and treated your car with the utmost care. We truly appreciate your kind words and are happy to know that you felt well taken care of throughout your experience. Looking forward to seeing you again for any future service needs!

February 02, 2025

Great service, but the wait time for an appointment to get a loaner car was a week More

by BMESSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Audi Allentown responded

Thank you for the feedback! We're glad to hear you were happy with the service you received. We understand that the wait time for a loaner car was a bit longer than expected, and we truly appreciate your patience. We’re always working to improve our process and will take your feedback into consideration to make things smoother in the future.

February 01, 2025

Great job! You're keeping my car young! But, you're very expensive, nevertheless I will continue to have my car serviced by you. More

by MWLEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Audi Allentown responded

Thank you for the great feedback! We’re so happy to hear that we’re helping keep your car in top shape. We absolutely understand that pricing is a consideration, and we strive to remain as competitive as possible while offering the best service and care for your vehicle. Your loyalty means a lot to us, and we’re grateful to continue serving you. Looking forward to keeping your car running smoothly for years to come!

January 31, 2025

I have been to 3 Audi dealerships and the service at Allentown is top notch More

by GHEINERICHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Audi Allentown responded

Thank you so much for sharing your experience! We're thrilled to hear that our service stood out among other dealerships. We always aim to provide top-quality service, and it’s great to know we hit the mark for you. We hope to continue exceeding your expectations!

January 31, 2025

Great experience from calling in for the appointment to arranging for a loaner vehicle to keeping me posted about the progress of the work! More

by JIM@YMIAGENCY.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Audi Allentown responded

Thank you for taking the time to share your experience, Jim! We’re glad to hear that the entire process, from scheduling to receiving updates, went smoothly for you. It’s great to know that our team kept you informed and provided you with a loaner vehicle as needed. We truly appreciate your feedback and look forward to serving you again in the future!

January 31, 2025

Tyler is always great. He provides insight into the longevity of my car and information about the industry and what Audi is doing. More

by MKLight
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

January 31, 2025

Very good communication, very professional. Nice facility. Did not try to upsell me services which is very important. Full explanation of services performed. A++ More

by csantee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Audi Allentown responded

Thank you so much for the kind words! We’re thrilled to hear that you had a positive experience with our team and that our communication, professionalism, and transparency stood out to you. We always aim to provide honest and thorough service, and it’s great to know that you felt that during your visit. We truly appreciate your feedback and look forward to seeing you again!

January 31, 2025

Always a great experience. Easy to schedule and responsive service team. We drive by other Audi dealerships to go to Allentown More

by ALANA.M.MURPHY.MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Audi Allentown responded

Thanks for sharing your experience with us, Alana! If there is anything else we can do to help just let us know! Have a great day!

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