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Audi Allentown

Allentown, PA

Overview
Employees
Reviews
Vehicles
4.8
1,828 Reviews
Here at Audi Allentown, we're here to help you find your perfect fit. We welcome all customers throughout Pennsylvania and nearby New Jersey to Audi Allentown and we invite you to search for your next daily driver through our new or used inventories. As part of the Ciocca family of dealerships, we have access to thousands of vehicles across Pennsylvania and New Jersey to fit your needs. And when you find the right one at any of our dealerships, we'll bring it in just for you.
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4725 Hamilton Blvd

Allentown, PA

18103

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Showing 1,828 reviews

November 20, 2023

The staff are friendly and courteous. The dealership is always neat and clean. Good experience. More

by mingrae7
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, mingrae! We're always here to help if anything else comes up!

November 19, 2023

James scheduled me for 75K service even though I had it in 12/22, also water pump was leaking, just had that replaced in 12/21, they did cover both services, so thanks to James for taking care of that. More

by ericgeder
Recommend Dealer
Yes
Employees Worked With
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
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November 19, 2023

Best customer service I've ever experienced, led by James. Looking forward to continuing my relationship with the dealership. More

by njboxer69
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Report | Print
Nov 27, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 18, 2023

The check in was easy. The communication was excellent but. Service was a little pricey. More

by MSHARER
Recommend Dealer
Yes
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Nov 27, 2023 -

Audi Allentown responded

Thank you for the review of our service department, MSHARER. We apologize if you feel our pricing is too high, we will review your comments with our team to ensure pricing is as competitive as possible.

November 18, 2023

Seemed overpriced for work done, also suggested a $100 tire balance and rotation, left dealership and tires sounded off and when brought back to dealer they rotated back to original tire set. Didn’t offer More

by SCOLLINS412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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November 17, 2023

Excellent customer service, communication and up front, fair pricing. I pass another Audi dealer on the way, but they make it worth the drive. I highly recommend this dealership! More

by AlyssaM95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pilz
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Nov 27, 2023 -

Audi Allentown responded

Alyssa, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Please let us know if we can ever be of assistance!

November 17, 2023

It took a little time to troubleshoot the problem, They were able to resolve the problem and repair the car More

by GIRISHSHETH
Recommend Dealer
Yes
Employees Worked With
Tyler and James
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Nov 27, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We apologize for any inconvenience caused by the extra time it took to troubleshoot your issue. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 17, 2023

I just did with the previous text The service is very good and the value is very good either because I didn't even have to pay the deductible can't complain on that. More

by OPTO32004
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz checked me out and and different guy check me in on Wednesday night both very friendly and courteous.
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Nov 27, 2023 -

Audi Allentown responded

Thank you very much for such a great review, OPTO! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 17, 2023

They went above and beyond when I had a critical fault pop up when I was driving out of town on a Friday afternoon. I stopped into the dealership after just a warning call that I was coming and they diag More

by CCBRADLEY422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Audi Allentown responded

CCBRADLEY, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 17, 2023

I would sum this up as exceptionally service from Tyler to your mechanical team I would sum this up as exceptional service from Tyler to your complete service team More

by Jim@telcomsystems.net
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 27, 2023 -

Audi Allentown responded

Jim, finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

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