Audi Allentown

The Audi Allentown service department was incredibly professional and helpful when I was on vacation and away from my home Audi dealership. While traveling on the Pennsylvania Northeast Extension, my 2 professional and helpful when I was on vacation and away from my home Audi dealership. While traveling on the Pennsylvania Northeast Extension, my 2022 Q7's electrical system began to fail. First the yellow battery warning light came on. The quickly changed to yellow and red and within five minutes the warning light changed to solid red. I was able to make it off the highway to a Wawa store. At that point even the power steering failed. I called Audi Roadside Assistance at 1:04 p.m. and was told a truck would arrive within 10 minutes to take my Q7 to Audi Allentown. I also called Audi Allentown service to make the service department aware that my car would be coming in. Tyler Pilz was great. He said he had a good idea that the problem was with the starter/alternator and that Audi Allentown would take care of me. I again called Audi Roadside Assistance at 1:45 p.m. to inquire about the service truck. I was told that the truck would now arrive in one and half hours. At 3:15 p.m. I called Audi Roadside Assistance and was told that there had been a mixup and the truck was now due to arrive in 45 minutes. I called again at 4:15 p.m. and was told that the truck was coming, but that it would be another hour. At 5:30 p.m. Audi Roadside Assistance said the truck had been sent to another location, but another truck was show up at 6:30 p.m. At 7 p.m. Roadside Assistance told me that it would be 8 p.m. before a truck would arrive. At 8:15 p.m. Roadside Assistance said there were no trucks available. At that time I call AAA who picked up my Q7 and took it to Audi Allentown. I was contacted several times the following day by Tyler. A part was ordered and installed three days later, and Tyler arranged to have my car driven from Allentown to my home in Exton, PA. If I could give Tyler and Audi Allentown 10 stars I would. I would give Audi Roadside Assistance a 0. I will never use Audi's Roadside Assistance again, and will recommend to an Audi owner to make other arrangements rather than depend on this service. I strongly recommend that Audi not offer this service to new car buyers. It was an awful experience. The telephone personnel could only read from a script and were unable to think on their own. For more information about the truly unforgivable experience, please call me -- 484-753-3019. More

I had body work performed and had to bring it back due to a water leak a water leak More

Professional and courteous service and personnel. Also have coffee and drinks available while you wait. Also have coffee and drinks available while you wait. More

I appreciated having a loaner car while my car was being repaired. Glad my car is all good again. repaired. Glad my car is all good again. More

Very efficient, friendly. Recommendations were appropriate by mechanic. Like the mechanic walk around video of the vehicle. Recommendations were appropriate by mechanic. Like the mechanic walk around video of the vehicle. More

Molly was great to work with and very knowledgable. the technicians are qualified and do their job very well. the technicians are qualified and do their job very well. More

A lot of good communication before the appointment and easy wait while it was getting done in a nice waiting area. easy wait while it was getting done in a nice waiting area. More

Audi Allentown is the only dealership able to solve my issues weather they are intermittent or consistent they work to solve the problem. issues weather they are intermittent or consistent they work to solve the problem. More