Audi Allentown

Most welcoming and accomadating experience at a dealership Bo made me feel like my time was valued and addressed every concern that I had and helped me overcome them in a completely unbiased and respectful man Bo made me feel like my time was valued and addressed every concern that I had and helped me overcome them in a completely unbiased and respectful manner More

Audi of Allentown, one word – incompetent. Although they have no real facility there; there is a portable trailer in a parking lot and the actual garage is miles down the road, I felt sorry for Although they have no real facility there; there is a portable trailer in a parking lot and the actual garage is miles down the road, I felt sorry for them and though I would give them a try. I brought my Audi in to be looked at because an instrument light was blinking, indicating the hood was not latched. When I brought it in to be looked at I was told that it there was a short in a corroded wire. I then made an appointment to have the repair the following Saturday. When I called Thursday to ask if they could perform the air bag recall repair and if they had the parts I was told yes they could do that, but that I didn’t have an appointment for Saturday. I don’t know what the miscommunication was but they made my appointment for Saturday. When I brought the car in for the repair, after about 45 minutes, the service manager asked if I could show him where the switch was. I said that they are an Audi dealer, don’t they have diagrams that show them where the parts are? Later I was I was told that they did not know how long the air bag repair would take because the technician had never done one before and may need to watch the video, and incidentally they only had one of the parts and that they could not complete the recall repair. I said wouldn’t it make sense to have the technician watch the video before I bring the car in for the repair? Three and a half hours later I was told that they couldn’t fix the blinking instrument light because the switch needed to be replaced and they didn’t have that part either. I explained my inconvenience (this dealership is 1.5 hrs. drive from my home) and I wasn’t sure when I would be able to get back. The following week I told them to go ahead and order the parts, but they told me they had no idea when the air bag part would be in. They said the parts just all of a suddenly show up. An unrelated appointment came up for me near their service trailer, so I asked if they could squeeze me in for the hood sensor replacement. I was told yes, but the repair would take two hours. I said that I was told that the repair would take an hour and explained my previous inconvenience. The service attendant then began to laugh at me and said “I said it would be two hours,” and “Do I want them to fix my car or not?” I left likely never to return. More

Friendly, knowlegable, appreciative Seth was terrific: friendly, informative, and appreciative. He took the time to explain some features, which really impressed me, without making me fe Seth was terrific: friendly, informative, and appreciative. He took the time to explain some features, which really impressed me, without making me feel too far behind the technology. He was very honest with his opinion, which I found completely reassuring, and never made me feel like my time wasn't valuable. A truly luxury experience! More

Wow what a pleasant surprise! We stumbled across a beautiful vehicle in the lot and stopped to look at it. Bo came out and introduced himself. No pressure. We ended up buying the We stumbled across a beautiful vehicle in the lot and stopped to look at it. Bo came out and introduced himself. No pressure. We ended up buying the car the same day and he actually followed us home to finish up the paperwork. Above and beyond! Keep up the great work! More

My experience My purchasing experience went very well. Everyone was extremely friendly and professional. I will see how tomorrow goes, that's when I pick up my vehi My purchasing experience went very well. Everyone was extremely friendly and professional. I will see how tomorrow goes, that's when I pick up my vehicle. There shouldn't be any issues. More

The definition of the way car buying should be I bought a used high end mustang from an Audi dealer. I went expecting to be treated like a lower class of buyer. These guys had 200k r8s just sitting I bought a used high end mustang from an Audi dealer. I went expecting to be treated like a lower class of buyer. These guys had 200k r8s just sitting outside and here I was buying a used mustang. Complete opposite experience. I was treated top shelf. Bo was fantastic on the phone and in person. He knew I was traveling annhiur and accommodated me every way possible. Complete respect for my time. But t didn't just stop at Bo. Everyone I interacted with at the dealership was fantastic. The car was priced right. No haggling and I love to haggle. I value my time and trying to get a salesperson to take a loss is a waste of time. I'm sure Bo would have haggled if I wanted to. He just was the coolest. More

Purchase of 2018 S5 The attention and service I received from Marcus was outstanding. I had a lot of questions about the new car and benefits of leasing vs purchase and h The attention and service I received from Marcus was outstanding. I had a lot of questions about the new car and benefits of leasing vs purchase and he did everything he could to answer all my questions. They did everything they could to get me into the car at a reasonable price. More

AUDI S3 I had a great experience working with Nolan on my purchase of a new S3. When we first met I didn't buy a car until 2 months later. Nolan kept in conta I had a great experience working with Nolan on my purchase of a new S3. When we first met I didn't buy a car until 2 months later. Nolan kept in contact with me and didn't pressure me to get into something I wasn't sure at the time I wanted. When I made my decision on what I was looking for Nolan went the extra mile to get me the car I wanted. Was very polite and easy going throughout my process of getting my S3. I would recommend this store and Nolan to anyone in the luxury market. More

Audi S5 purchase Everyone was friendly and polite. However buying a car is still not an enjoyable experience. My plan was to order a car and wait 4 months for it to ar Everyone was friendly and polite. However buying a car is still not an enjoyable experience. My plan was to order a car and wait 4 months for it to arrive. They then told me they have a car on the lot very similar. I agreed to buy it and then the experience became rushed. I had to go back home and get my trade-in which I would have preferred more time to prepare. Find all the keys and documents, erase navigation and the phone book, and make sure all items are removed. After coming back to finalize the deal I had to wait a few hours for them to detail the car. After spending about 7 hours at the dealer I was able to go home with the car. I wasn't satisfied with the dealer prep. Their were water stains at spots on the car and a shoe print on the hard plastic on the bottom of the front seat. Nolan, my salesman was very friendly but not know enough about the car for me. I knew I new more after reading reviews on-line and watching You Tube videos. I left feeling I overpaid on the car and got less than I wanted for my car. They asked if I was excited to have the car. I know I will love the car but I didn't have an excitement for it. I was tired and just wanted to go home. I would recommend the dealer however, not for the buying experience, but for the wonderful people in the service department. More