Audi Allentown

smooth car buying experience I stopped by ciocca originally just to pre-shop. I knew what I wanted - CPO and the A4 and the year. Seth was the available agent that met with me fir I stopped by ciocca originally just to pre-shop. I knew what I wanted - CPO and the A4 and the year. Seth was the available agent that met with me first and I was very pleased with his overall approach and then follow up of what they had available that might fit my needs. After i found one and decided to purchase it the price discussion was amicable and fair. Seth and Nick both did a good job with the financials. Found Seth very knowledgeable about all the "tricks" the new car can do. Would recommend this dealership and Seth to anyone who wants to buy an Audi. More

Wonderful and attentive! Great experience at Allentown Audi, is our second purchase there and Bo (Derek) was excellent! The entire staff were very attentive and wanted to make Great experience at Allentown Audi, is our second purchase there and Bo (Derek) was excellent! The entire staff were very attentive and wanted to make sure we were taken care of. Thank you so much for a wonderful experience! We love our new Audi A7! More

Surprised and disappointed Do not bother making an appointment to see a car. It will not be honored and you will have wasted your time, only to hear cliched expressions of cust Do not bother making an appointment to see a car. It will not be honored and you will have wasted your time, only to hear cliched expressions of customer service and bemused expressions as to why you, the customer, would think the dealership would actually abide by an appointment. Stunning. More

Awesome experience!! It was a great pleasure working with Derek Tyner to purchase my and my wife's dream vehicle. Derek was very personable and relatable, and made me feel It was a great pleasure working with Derek Tyner to purchase my and my wife's dream vehicle. Derek was very personable and relatable, and made me feel as if I had a friend during the experience. He was also knowledgeable about the vehicle, and the history. Derek will definitely see me and my family for our next dream purchase. Thanks!! More

Got It Right! As a first time Audi buyer, Seth helped me pick the right car to meet all my specifications. We live an hour away and Seth worked closely with us ove As a first time Audi buyer, Seth helped me pick the right car to meet all my specifications. We live an hour away and Seth worked closely with us over the phone and email to get us exactly what I wanted. We arrived to buy the car, the process was very smooth and easy. Seth was right, the car was exactly what I wanted. More

A no pressure fun experience! From beginning to end Bo (Derek) was knowledable, pleasant and easy to talk to. His no pressure attitude and attentiveness even on his day off mad From beginning to end Bo (Derek) was knowledable, pleasant and easy to talk to. His no pressure attitude and attentiveness even on his day off made my car buying experience a pleasure. Even though he is a Met and Giant fan...lol, I would truly recommend him for your next car purchase. More

Great buying experience Definitely one of the best buying experiences I have had. Contacted online, got some rough estimates, drove an hour away for such a great experience. Definitely one of the best buying experiences I have had. Contacted online, got some rough estimates, drove an hour away for such a great experience. Seth was there right when I walked in to help with what I needed, and everything else was golden. Couldn't of asked for a better experience. I am a first time Audi buyer, and from buying at this dealership, and dealing with Seth, you'll definitely see me again. Appreciate the A+ service. More

Most welcoming and accomadating experience at a dealership Bo made me feel like my time was valued and addressed every concern that I had and helped me overcome them in a completely unbiased and respectful man Bo made me feel like my time was valued and addressed every concern that I had and helped me overcome them in a completely unbiased and respectful manner More

Audi of Allentown, one word – incompetent. Although they have no real facility there; there is a portable trailer in a parking lot and the actual garage is miles down the road, I felt sorry for Although they have no real facility there; there is a portable trailer in a parking lot and the actual garage is miles down the road, I felt sorry for them and though I would give them a try. I brought my Audi in to be looked at because an instrument light was blinking, indicating the hood was not latched. When I brought it in to be looked at I was told that it there was a short in a corroded wire. I then made an appointment to have the repair the following Saturday. When I called Thursday to ask if they could perform the air bag recall repair and if they had the parts I was told yes they could do that, but that I didn’t have an appointment for Saturday. I don’t know what the miscommunication was but they made my appointment for Saturday. When I brought the car in for the repair, after about 45 minutes, the service manager asked if I could show him where the switch was. I said that they are an Audi dealer, don’t they have diagrams that show them where the parts are? Later I was I was told that they did not know how long the air bag repair would take because the technician had never done one before and may need to watch the video, and incidentally they only had one of the parts and that they could not complete the recall repair. I said wouldn’t it make sense to have the technician watch the video before I bring the car in for the repair? Three and a half hours later I was told that they couldn’t fix the blinking instrument light because the switch needed to be replaced and they didn’t have that part either. I explained my inconvenience (this dealership is 1.5 hrs. drive from my home) and I wasn’t sure when I would be able to get back. The following week I told them to go ahead and order the parts, but they told me they had no idea when the air bag part would be in. They said the parts just all of a suddenly show up. An unrelated appointment came up for me near their service trailer, so I asked if they could squeeze me in for the hood sensor replacement. I was told yes, but the repair would take two hours. I said that I was told that the repair would take an hour and explained my previous inconvenience. The service attendant then began to laugh at me and said “I said it would be two hours,” and “Do I want them to fix my car or not?” I left likely never to return. More