Audi Albany

Never again! They just charged my husband $680.00 for an inspection and oil change. Although he only checked inspection and oil change when he made his appointment online he was advised he needed a "35,000 inspection and oil change. Although he only checked inspection and oil change when he made his appointment online he was advised he needed a "35,000 mile service" which apparently equates to $470.00 in labor to change spark plugs and the oil. Oh wait, they lubricated the door handles as well. Huge loss for them. More

Excellent service was given from the very start! I worked with Stephen Clark, initially for a test drive which led into a purchase of a new vehicle. It took less than a week (I live out of the area) for the with Stephen Clark, initially for a test drive which led into a purchase of a new vehicle. It took less than a week (I live out of the area) for the trade-in and purchase to take place. It was a quick and easy process. I appreciated Stephen taking the time to walk me through the new features of my car. I highly recommend working with this kind and professional salesman. More

7/25/20 looked at 13 Audi A4 listed & priced for premium plus. It was filthy and clearly not a operable as the front was making loud clicking and no ac working. Spoke to Rik GM whom assured he would”make th plus. It was filthy and clearly not a operable as the front was making loud clicking and no ac working. Spoke to Rik GM whom assured he would”make this right” nothing to date has happened. This dealership was rather cold to us in the start of our interaction walking in. They had not welcomed us and when asking to speak to manager about the condition of car and the disengagement of the staff with us we weren’t brought into a room to discuss, rather in the open area with other buyers(many others in rooms) reached out to auditalk and this is useless as well. Don’t go to this dealer if you expect high service and quality. We ended up at Keeler BMW. Since I’ve dealt with them for my Benz and Honda’s I knew what to expect and got much more than expected! This is a failed “HIGH END” dealership. Buyer beware! More

BMW vs Audi My husband and I went into the dealership and met with Kal. We currently lease a 5 series BMW and our lease is ending next month. We were interested i My husband and I went into the dealership and met with Kal. We currently lease a 5 series BMW and our lease is ending next month. We were interested in an A6. Kal asked what our current payment was. Wanted to know if we were comfortable with a $500 payment. Told him yes. He pulls an A6 around for me to test drive. It had wood grain plastic accents and looked very cheap. Told him I didn’t like the interior. He gave me a lease price for 36 months, 10k miles. The payment was over $800 per month with 5k down! Told him my 2016 BMW was nicer and $200 less per month with $3500 down and 15k miles per year. He said that was the best he could do. As we were leaving, the GM Rik came out to see if he could assist us. Told him that their price was way over what we expected for the same purchase price as our BMW from 3 years ago. It wasn’t adding up. Rik tells us, you can’t compare an Audi to a BMW. We asked why. His response was “well, that’s what they tell us”. Wow. They? We just leased another BMW from Keeler (Joe). There was no running to/from the finance guy and giving us answers that made no sense. My new 5 series payment is even less than what it was 3 years ago for a 2019!! Needless to say...My Dealer is Keeler!!! More

Igor is FANTASTIC! I have been working with Igor over the phone for a while and could not say enough about his professionalism, desire to make the sale, and will go abov I have been working with Igor over the phone for a while and could not say enough about his professionalism, desire to make the sale, and will go above and beyond to do what was needed! I will most certainly do business with IGOR again! Thank you so much for all of your efforts! More

Very well prepared. I was picking up a used Q3, 2017. My salesperson in preparing for this was very thorough in having all paperwork ready. Very clear and pleasant going I was picking up a used Q3, 2017. My salesperson in preparing for this was very thorough in having all paperwork ready. Very clear and pleasant going over inside of car functions. I wasn’t rushed. I left with a very clean and tank filled car. More

Long time customer very disappointed How Audi Albany is rated a 4.8 I have no idea. Most recent issue is returning an A6 in October and leasing a new A5 sportback. In February I got a bi How Audi Albany is rated a 4.8 I have no idea. Most recent issue is returning an A6 in October and leasing a new A5 sportback. In February I got a bill from Audi for $3300 due to 5 missed payments even though that was incorporated into the new lease. The A5 was delivered without of balance and “bad” tires which took two trips back to resolve. I have owned 8 Audis and love the cars but will never recommend this dealer again. Constant personnel turnover is a glaring issue. Addition. My 79 your old mother bought an A4 a week after I leased our A5. She just got a bill 5 months later for $2300 from Audi Finance. This is her third brand new Audi in 7 years. She was Very upset. Salesperson never followed up with any instruction or feature demos. Incredibly short range view by the Audi Albany management. More

How is this dealer rated so high? Audi Albany broke a coolant return line on my vehicle during a routine service resulting in a catastrophic loss of engine coolant shortly after the ve Audi Albany broke a coolant return line on my vehicle during a routine service resulting in a catastrophic loss of engine coolant shortly after the vehicle was returned. The original service included inspection of the coolant system ($829.84). Therefore, either the service work was not done or the work was done negligently. Audi Albany then refused to pay for their mistake and blamed it on the age of the vehicle. I would never recommend taking a vehicle for service at this location.😡 TL;DR - Dealership broke my car and made me pay for it. More