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Auction Direct USA
Victor, NY
1,592 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,592 Reviews of Auction Direct USA
December 06, 2017
Great experience I had a vehicle in mind and went to dealer specifically to look at that car. There was no pressure to consider other models, or to upsell from the ca I had a vehicle in mind and went to dealer specifically to look at that car. There was no pressure to consider other models, or to upsell from the car I was looking at. The sales rep, Ignis, was knowledgeable about the car and made the process easy. More
by Etw2017
Employees Worked With
George Deckert, Ignis Victor
December 05, 2017
Pain Free Car Buying James and Herb were friendly and very easy to work with. We found the car on the web, called James and he had it ready for us to test drive when we a James and Herb were friendly and very easy to work with. We found the car on the web, called James and he had it ready for us to test drive when we arrived. Made the purchase and was back the next day to pick it up. It went very smoothly. More
by Victor123
Employees Worked With
Herb Kimball, James Heath
December 05, 2017
Very nice, very easy I felt very comfortable during my entire experience at Auction Direct. Ryan was nice, knowledgeable, and most importantly relaxed. I didn’t feel press I felt very comfortable during my entire experience at Auction Direct. Ryan was nice, knowledgeable, and most importantly relaxed. I didn’t feel pressured to make any decisions I didn’t want to which in turn made me more confident in my decisions. He also took care of any concerns I had by the time I picked up the vehicle. Prices were already reasonable and turned out to be exactly what I wanted. Overall, I would highly recommend Auction Direct USA to anyone looking to buy a used car, and I would definitely refer them to Ryan! More
by adiaz
Employees Worked With
Ryan Fox
December 05, 2017
Purchase of used vehicle James and Matt, we're polite and informative about the process. It was a direct and effecient experience. I was able to get into a vehicle with little James and Matt, we're polite and informative about the process. It was a direct and effecient experience. I was able to get into a vehicle with little hassle. Than you. More
by RWD
Employees Worked With
Matt Witt, James Heath
December 04, 2017
My son's first car I came back to auction direct to work with Ryan specifically. He made my last experience so quick and easy and I wanted the same for my son in the pur I came back to auction direct to work with Ryan specifically. He made my last experience so quick and easy and I wanted the same for my son in the purchase of his first car. Ryan was prepared, helpful, offered guidance and answers but never in a way like he knows it all. He is extremely approachable and personable. I really appreciated Ryan's positive demeanor and my son did as well. Thank you Ryan for being such an outstanding person to work with! This is my 7th purchase and I will be back again. More
by Rootamy5
Employees Worked With
Ryan Fox
December 02, 2017
Stress Free Auto direct makes buying a car easy. Especially since it is one of the most stressful purchases you'll ever make. This is the place to if you like ea Auto direct makes buying a car easy. Especially since it is one of the most stressful purchases you'll ever make. This is the place to if you like easy. More
by Thanksjackson
Employees Worked With
Ryan Fox
December 02, 2017
A Low-Pressure, High-Reward Experience As a first time Auction Direct customer, we were surprised to find a low-pressure environment, sizable inventory, customer-friendly hours and an enthu As a first time Auction Direct customer, we were surprised to find a low-pressure environment, sizable inventory, customer-friendly hours and an enthusiastic non-commissioned sales team. Paul Cologgi was thorough in his recommendations, took time to understand our needs, and presented us with outstanding options. I highly recommend working with Paul and Auction Direct -- no wonder it has consistently been ranked as the Rochester, N.Y. region's best used car dealer. More
by MikeMcD
Employees Worked With
Paul Cologgi
December 01, 2017
Great service! Ryan was very helpful in getting a good deal and a vehicle that fit my needs. The overall experience was much better than I had expected and I would r Ryan was very helpful in getting a good deal and a vehicle that fit my needs. The overall experience was much better than I had expected and I would recommend Ryan to any potential customer. More
by Sara L Terry
Employees Worked With
Ryan Fox
November 30, 2017
Offer one price, but then won't actually support their offer Went here after I did a Kelly Blue Book instant cash offer on my vehicle. Auction Direct was listed as one of the dealers in my area that may be inte Went here after I did a Kelly Blue Book instant cash offer on my vehicle. Auction Direct was listed as one of the dealers in my area that may be interested in purchasing my vehicle. Actually, they called me twice and left messages to bring my vehicle in to be appraised, stating that they were interested. I had a KBB offer that was good for 5 days, so I printed out a copy and took it to Auction Direct. Understandably, they needed to do a closer evaluation of my vehicle by test driving it and checking it over. After a few minutes, they came back with "their" offer which was actually $1,100 lower than it was just appraised using KBB. This new written offer from auction direct was valid for 3 days from the initial date of issue. I wanted to think it over for a bit and about 5 days later I decided that although the auction direct appraisal was lower than I originally had hoped, I was going to go ahead and sell my vehicle at the amount they offered. I took the printout of their offer back to auction direct and was ready to make a deal. Since I had only put about 60 miles on my vehicle since my last visit, they were pretty certain everything would be the same, but they wanted to drive it one more more time. This time, they came back with some bulls*#t excuse that my vehicle was leaking coolant and they now offered me $600 less just days later!! So now with the $1,100 plus this new $600 hidden issue, they offered me a total of $1,700 less than KBB had originally appraised my vehicle just days ago. The bigger issue is that they wouldn't support their original written offer from 5 days prior. Nothing had changed on my vehicle, and they didn't seem to find this "coolant issue" the first time they test drove and appraised it, so by driving my vehicle 60 miles, it cost me $600!! They are thieves at this place, watch out. More
by Unhappy Customer
Employees Worked With
Alan Friedman
November 21, 2017
Our recent automobile purchase We had a great experience with Ignis Victor our sales associate. He was extremely knowledgeable and helpful. As we were leaving on vacation we had ver We had a great experience with Ignis Victor our sales associate. He was extremely knowledgeable and helpful. As we were leaving on vacation we had very limited time to complete our purchase. I Victor went above and beyond to make it happen. More
by Therese A Caffery
Employees Worked With
Ignis Victor
