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Auction Direct USA - Raleigh
Raleigh, NC
1,882 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
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Showing 1,882 reviews
January 24, 2024
I enjoyed the experience, Jordan was was sweet, let me think through everything and answered all of my questions. The whole process was easy going and nice. Never felt pressured, and felt in the end every think through everything and answered all of my questions. The whole process was easy going and nice. Never felt pressured, and felt in the end everything was my choice. More
by elizabethmm2010
January 24, 2024
Seems like a well organized dealership. Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were many text messages to the sales person and his manager for may weeks after the sale and after more than 2 months I still did not floor mats, just still a promise I would get them. Eventually the sales person and his manager quit replying to my messages and still no floor mats. Is is really that hard to just do what you said you were going to do? At one point the sales manager told me "I could just buy them online, they are not very expensive". This put a sour taste to otherwise a routine transaction. I would say don't believe any promises that are not in writing with Auction Direct. Finally after calling the sales department manager (the boss's boss) 3 months after the sale, he said he would send a check to me to cover the floor mats. Even this promise did not happen and I had to call him again and inquire 1 month later. He said something like "oh yes I thought I put that request in". Check finally came for floor mats over 3 months later. More
by Johnhagan
January 23, 2024
The staff overall was very helpful and thoughtful with me making this purchase. I feel completely satisfied and comfortable with my purchase with Action Direct. making this purchase. I feel completely satisfied and comfortable with my purchase with Action Direct. More
by Clayton71
January 22, 2024
Joe was extremely knowledgeable and friendly. He made our experience a fun one. I would recommend him to a friend He made our experience a fun one. I would recommend him to a friend More
by Jeff.moncrief
January 22, 2024
Great experience, honestly hate coming to dealerships but Jordan was amazing. Made the process super easy for me, I definitely recommend coming here and will be returning in the future. Jordan was amazing. Made the process super easy for me, I definitely recommend coming here and will be returning in the future. More
by cruz.melany
Employees Worked With
January 22, 2024
Fast process and amazing experience. Mr. Jordan was phenomenal help. Answered all my and my gfs questions and concerns will definitely be recommending this business to everyone I know. Mr. Jordan was phenomenal help. Answered all my and my gfs questions and concerns will definitely be recommending this business to everyone I know. More
by Sidneyogbodo@yahoo.com
Employees Worked With
January 21, 2024
They worked very hard to find a deal for me and made sure I had what I wanted in a vehicle. I had what I wanted in a vehicle. More
by aastreet20
Employees Worked With
January 18, 2024
Th cars are well kept. Nice variety of vehicles to choose from. Affordable prices for whatever someone is looking for. Nice variety of vehicles to choose from. Affordable prices for whatever someone is looking for. More
by octavius.copeland96
Employees Worked With
January 18, 2024
I had a very good experience, especially with my sales person, and will recommend Auction Direct. My only negative feedback is I didn’t care for how the only interest rate info provided to me was tied to person, and will recommend Auction Direct. My only negative feedback is I didn’t care for how the only interest rate info provided to me was tied to the purchase of an extended warranty. After the sale, upon reflection, it felt shady. I would have preferred to see figures with and without a warranty. More
by Cody Eyman
January 17, 2024
Joe was very informative and professional. I'm very glad that he was our salesperson. I'm very glad that he was our salesperson. More
by Ntycme808@yyahoo.con
Employees Worked With
