Auction Direct USA - Raleigh
Raleigh, NC
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
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Hicham was wonderful to work with, our experience was very pleasant. The dealer had a great selection of cars. very pleasant. The dealer had a great selection of cars. More
Osiris was AMAZING! ! She was super patient and helpful. She was also able to work with my circumstances which was a major relief and I loved her dedication to getting m ! She was super patient and helpful. She was also able to work with my circumstances which was a major relief and I loved her dedication to getting me the perfect car. Definitely would rate 10/10 !!! More
Hicham was super knowledgeable and professional. he didn't pressure me to make decision and helped me find the right car, and made the process move easily. i'd definitely recommend him to friends an he didn't pressure me to make decision and helped me find the right car, and made the process move easily. i'd definitely recommend him to friends and family. More
Pay attention to the reviews and I encourage all to read up on THIS BUSINESS AT BBB. They will give you 110% of their attention ONLY UNTIL the sale is finalized! After you sign sales paperwork any and all up on THIS BUSINESS AT BBB. They will give you 110% of their attention ONLY UNTIL the sale is finalized! After you sign sales paperwork any and all issues arises and you call/text and get dismissed, NO RETURN CALLS NO RETURN TEXTS NO RESOLUTIONS!! 30 DAY TAGS EXPIRED 4 DAYS AGO, And we find out our tag paperwork wasnt sent, yet we are going out of state tonight and they refuse to issue new temporary tag even though they are the ones who failed to do paperwork in a timely manner CAR WAS FILTHTY, missing floor mats and more. Just because they fail its forcing us to drive a car with illegal plates and don't give me that crap about they are good for 10 days after expiration date! When I asked if other states will honor expired temp tags, dealer wouldn't answer that. I stress customer service is only on point UNTIL you sign the paperwork and once you walk out the door with keys in hand Raleigh Auction Direct forgets you just paid them $35,000 for a vehicle they will not help you resolve any issues because they got your check !! We STRONGLY ADVISE ANYONE FROM PURCHASING A VEHICLE FROM Raleigh Auction Direct. I am beyond furious and we will discourage anyone from buying from Raleigh Auction Direct!! More
Today’s experience was great Jordan was a joy to work with . Was very helpful and knowledgeable about everything I need to know. with . Was very helpful and knowledgeable about everything I need to know. More
I recently had the pleasure of purchasing a car at ADUSA in Raleigh, and my experience was nothing short of exceptional. From the moment I stepped into the facility, I was impressed by the organization and in Raleigh, and my experience was nothing short of exceptional. From the moment I stepped into the facility, I was impressed by the organization and cleanliness, creating a welcoming and calming atmosphere. One of the highlights of my visit was the outstanding service provided by Joe. Not only did he prove to be remarkably knowledgeable about the vehicles on offer, but he also went above and beyond to ensure that every aspect of my purchase was just right. Joe's dedication and commitment to customer satisfaction were evident throughout the entire process. What truly set Joe apart was his willingness to go the extra mile. After the purchase, he took it upon himself to ensure that my new car received a thorough detailing and even made sure to include floor mats, demonstrating a level of care and attention to detail that is rare to find. Joe's efforts did not go unnoticed, and it's clear that he puts his heart into his job. His professionalism and genuine concern for the customer make him an asset to ADUSA. Thanks to Joe, I not only drove away with a fantastic car but also with the confidence that I made the right choice in dealership. If you find yourself in Raleigh and are in search of a dealership that values customer satisfaction and employs individuals like Joe Peoples, I highly recommend ADUSA. When you visit, be sure to ask for Joe – you won't be disappointed. I, for one, will definitely be returning for any future automotive needs. More
Osiris was so awesome, helpful and nice! Very knowledgeable and eager to answer any and all my questions. I would definitely buy from her again :) Very knowledgeable and eager to answer any and all my questions. I would definitely buy from her again :) More
I enjoyed the experience, Jordan was was sweet, let me think through everything and answered all of my questions. The whole process was easy going and nice. Never felt pressured, and felt in the end every think through everything and answered all of my questions. The whole process was easy going and nice. Never felt pressured, and felt in the end everything was my choice. More
Seems like a well organized dealership. Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were many text messages to the sales person and his manager for may weeks after the sale and after more than 2 months I still did not floor mats, just still a promise I would get them. Eventually the sales person and his manager quit replying to my messages and still no floor mats. Is is really that hard to just do what you said you were going to do? At one point the sales manager told me "I could just buy them online, they are not very expensive". This put a sour taste to otherwise a routine transaction. I would say don't believe any promises that are not in writing with Auction Direct. Finally after calling the sales department manager (the boss's boss) 3 months after the sale, he said he would send a check to me to cover the floor mats. Even this promise did not happen and I had to call him again and inquire 1 month later. He said something like "oh yes I thought I put that request in". Check finally came for floor mats over 3 months later. More
The staff overall was very helpful and thoughtful with me making this purchase. I feel completely satisfied and comfortable with my purchase with Action Direct. making this purchase. I feel completely satisfied and comfortable with my purchase with Action Direct. More