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Auction Direct USA - Raleigh

Raleigh, NC

4.8
1,879 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience. Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience. The Company offers consumer financing, extended warranties and vehicle protection products. Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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7601 Glenwood Avenue

Raleigh, NC

27612

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Showing 1,879 reviews

February 03, 2024

Hicham was wonderful to work with, our experience was very pleasant. The dealer had a great selection of cars. More

by Boyen
Recommend Dealer
Yes
Employees Worked With
Hicham Lamouissi
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2024

Osiris was AMAZING! ! She was super patient and helpful. She was also able to work with my circumstances which was a major relief and I loved her dedication to getting m More

by mariah.keyes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Tambasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Ghanayem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osiris Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2024

Hicham was super knowledgeable and professional. he didn't pressure me to make decision and helped me find the right car, and made the process move easily. i'd definitely recommend him to friends an More

by Taylor1
Recommend Dealer
Yes
Employees Worked With
Hicham Lamouissi
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2024

Pay attention to the reviews and I encourage all to read up on THIS BUSINESS AT BBB. They will give you 110% of their attention ONLY UNTIL the sale is finalized! After you sign sales paperwork any and all More

by Crystalandmike10
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Adnane Ouled Eddraze
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Crystalandmike10 responded

Pay attention to the reviews and I encourage all to read up on THIS BUSINESS AT BBB. They will give you 110% of their attention ONLY UNTIL the sale is finalized! After you sign sales paperwork any and all issues arises and you call/text and get dismissed, NO RETURN CALLS NO RETURN TEXTS NO RESOLUTIONS!! 30 DAY TAGS EXPIRED 4 DAYS AGO, And we find out our tag paperwork wasnt sent, yet we are going out of state tonight and they refuse to issue new temporary tag even though they are the ones who failed to do paperwork in a timely manner CAR WAS FILTHTY, missing floor mats and more. Just because they fail its forcing us to drive a car with illegal plates and don't give me that crap about they are good for 10 days after expiration date! When I asked if other states will honor expired temp tags, dealer wouldn't answer that. I stress customer service is only on point UNTIL you sign the paperwork and once you walk out the door with keys in hand Raleigh Auction Direct forgets you just paid them $35,000 for a vehicle they will not help you resolve any issues because they got your check !! We STRONGLY ADVISE ANYONE FROM PURCHASING A VEHICLE FROM Raleigh Auction Direct. I am beyond furious and we will discourage anyone from buying from Raleigh Auction Direct!!

February 02, 2024

Today’s experience was great Jordan was a joy to work with . Was very helpful and knowledgeable about everything I need to know. More

by Stephen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Tambasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Ghanayem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Maayah
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

I recently had the pleasure of purchasing a car at ADUSA in Raleigh, and my experience was nothing short of exceptional. From the moment I stepped into the facility, I was impressed by the organization and More

by Haley W
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Ghanayem
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2024

Osiris was so awesome, helpful and nice! Very knowledgeable and eager to answer any and all my questions. I would definitely buy from her again :) More

by Sam
Recommend Dealer
Yes
Employees Worked With
Osiris Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

I enjoyed the experience, Jordan was was sweet, let me think through everything and answered all of my questions. The whole process was easy going and nice. Never felt pressured, and felt in the end every More

by elizabethmm2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamed Elhaimoudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Maayah
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Seems like a well organized dealership. Only complaint is I was promised that floor mats would be provided to me after the purchase (floor mats had been taken out of the car). There were More

by Johnhagan
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Tetteh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Ghanayem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Barahona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Auction Direct USA - Raleigh responded

Hello John, I do not have an excuse for this poor review. We failed you and all I have is my apologies. I promised to reimburse you and that's what we are going to do. Thank you

January 23, 2024

The staff overall was very helpful and thoughtful with me making this purchase. I feel completely satisfied and comfortable with my purchase with Action Direct. More

by Clayton71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Tambasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Maayah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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