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Auction Direct USA - Raleigh

Raleigh, NC

Overview
Employees
Reviews
4.8
1,879 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience. Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience. The Company offers consumer financing, extended warranties and vehicle protection products. Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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7601 Glenwood Avenue

Raleigh, NC

27612

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Showing 1,879 reviews

August 08, 2022

I found the truck that I wanted at a price I could afford. I had a couple of issues after the purchase was completed, but they were handled quickly. If i need another vehicle later on, I will defini More

by wklein0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Tetteh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Cary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Enrique Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2022 -

Auction Direct USA - Raleigh responded

wklein0, congratulations with your Auction Direct USA, Raleigh purchase! Jose, Steve, and I are happy to resolve your initial concerns and we appreciate your business. Thank you for your great review and safe travels.

August 07, 2022

He was Great with Customer Service I Recommend that Customer’s Have a Chance to Receive the same Experience that I got from him! More

by steel1567
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalil Ghanayem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hicham Lamouissi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2022 -

Auction Direct USA - Raleigh responded

Steel1567, Auction Direct USA, Raleigh appreciates the opportunity to earn your business and thankful for your review. We will be sure to acknowledge Hicham for his contribution to your experience. Thank you and safe travels.

August 04, 2022

Mohamed was very friendly and patient, there was no pressure like other salesmen. And this helped us to relax and choose the right car for ourselves family! More

by M.H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Elhaimoudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2022 -

Auction Direct USA - Raleigh responded

M.H., Congratulations to your Auction Direct USA, Raleigh purchase! Mohamed and team are happy to learn of your positive experience from his service. Thank you and safe travels.

August 04, 2022

Very nice and patient. They explained everything in great detail and made sure I understood how things work! More

by bbcat3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Ghanayem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paschell Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judah Naiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnane Ouled Eddraze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Triesh, Nate Perkins, Allan Nicol, Jaylen Whitaker, Gregg Truett
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Aug 08, 2022 -

Auction Direct USA - Raleigh responded

bbcat3, Auction Direct USA, Raleigh appreciates the opportunity to earn your business and happy to learn that our staff adhered to our mission of transparency and customer service. Thank you and safe travels.

August 04, 2022

Darrell was a great salesman, very knowledgeable, him and Khalil both made the process super easy. Great atmosphere. Definitely recommend 👍🏽 More

by HennaAli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalil Ghanayem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Cooper
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Aug 08, 2022 -

Auction Direct USA - Raleigh responded

Henna, Congratulations on your Auction Direct USA, Raleigh purchase! We are grateful for the opportunity and thankful to earn your business. We will be sure to recognize Darrell and Khalil for their part with your possitive experience. Thanks again and safe travels.

August 03, 2022

Excellent service. Jose Enrique help me a lot with all paper work and process. Car is in excellent condition: More

by Andres Uribe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Enrique Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2022 -

Auction Direct USA - Raleigh responded

Andres, Congratulations on your Auction Direct USA, Raleigh purchase! Jose and his supporting team are pleased to learn how he helped make your experience seamless and the service & detail team are happy to learn of their part in making your vehicle new to you. Thank you and safe travels.

August 02, 2022

Great salesman and helped us pick out a Great car thank you Jose . We love our Jeep ! More

by jasmineh23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Enrique Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Triesh
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Aug 08, 2022 -

Auction Direct USA - Raleigh responded

jasmineh23, Congratulations on your Auction Direct USA, Raleigh purchase! We hope your Jeep brings you happiness for many miles to come. Jose will be pleased to learn of your great review. Thank you for your business and safe travels.

August 02, 2022

Great customer service and I appreciate the welcoming staff that helped me purchase my vehicle More

by KAE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Elhaimoudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Auction Direct USA - Raleigh responded

Kae, Congratulations on your Auction Direct USA, Raleigh purchase! Mohamed and his supporting team are delighted to learn of your appreciation of customer service. we appreciate your business and positive review. Thank you and safe travels.

July 31, 2022

Sales staff very friendly and flexible. No pressure sales makes experience more enjoyable. Great selection. More

by TheCreags
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalil Ghanayem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Elhaimoudi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2022 -

Auction Direct USA - Raleigh responded

TheCreags, Mohamed and the Auction Direct USA, Raleigh team appreciates the opportunity to earn your business and grateful for your positive review. Thank you and safe travels.

July 29, 2022

The consultant was great with service, the prices can still be reduced a little to match the market price more. More

by Sruthi Talluri
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Khalil Ghanayem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Enrique Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Triesh
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Jul 30, 2022 -

Auction Direct USA - Raleigh responded

Sruthi, From the looks of your score card, you seem to be happy with most except pricing. This is not a complaint we don't usually see. If you would like to call me, Kevin Condon (919)893-9754 so I can look into this matter with you, I would greatly appreciate it. Thank you for your feedback.

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