Auction Direct USA - Raleigh

Hicham did great! Helped me get a good Jeep and was dedicated to service. Also helped with the pricing. Helped me get a good Jeep and was dedicated to service. Also helped with the pricing. More

Hicham is very helpful and made the experience easy. I hope he can be rewarded for taking such good care of us during our car buying experience. I hope he can be rewarded for taking such good care of us during our car buying experience. More

I had been to 3 dealerships before getting to Auction Direct. Each had a (1) car that fit my criteria. When I got to Auction Direct they told me they would definitely find the vehicle I wanted. Hicham wa Direct. Each had a (1) car that fit my criteria. When I got to Auction Direct they told me they would definitely find the vehicle I wanted. Hicham walked me out to the lot and we quickly located 3 vehicles that I liked. While I was test driving the first vehicle Hicham found another that was perfect! I spent the last 7 hours driving it to PA and love it even more. I'm glad I looked around before I went to Auction Direct otherwise I wouldn't have known what a special place it is. Thank you to Hicham and Moussa for your dedicated work and getting me into a vehicle I will enjoy for years to come. More

Nice play to shop around 👌 they will help you if they can im loving my es lexus 350!! can im loving my es lexus 350!! More

Everyone was nice and friendly and they made sure I left in the SUV I wanted. in the SUV I wanted. More

They stayed way past closing to finish the deal and paperwork!!! Fantastic customer service! Much appreciated paperwork!!! Fantastic customer service! Much appreciated More

The customer service is great. I have one negative feedback regarding servicing of the vehicles prior to handing over to the buyer. There was not one drop of engine coolant in the I have one negative feedback regarding servicing of the vehicles prior to handing over to the buyer. There was not one drop of engine coolant in the car when I left the dealership. Luckily my brother opened the hood and advised me to purchase the coolant at a nearby Autozone store. I asked the cashier to get someone to put the coolant in the receptacle for me, and when he opened it, he told me I was very lucky, there was zero coolant in the car. This could have damaged the engine. That’s totally unacceptable. More

The people I dealt with at the dealership were fine. My problem was with the company the one that's running the dealership I brought a 2019 Cherokee Jeep I didn't realize until after I signed the papers My problem was with the company the one that's running the dealership I brought a 2019 Cherokee Jeep I didn't realize until after I signed the papers that they only have one key for the vehicle I asked them for a second key they wanted me to pay for it because they couldn't find it that's the problem I should not have to pay for the key I put money down over $10,000 and I should not have to buy a key. They should have offered to get me a key for the vehicle if I lose the key I have issues then I don't see what was the problem with them offering to purchase another key for the vehicle after I spent over $10,000 down payment I'm very upset about it and I will not recommend Auto Direct because I was told that I had to pay for another key to be made If I had knew that before I brought the car and signed the papers I would have never brought that truck from you guys with one key. Still angry also we had a contract we went back because they added coverage for the vehicle which was too expensive over $3,000 they never said a word about that during the contract signing I have a problem with the people that work there don't explain the contract. So we came back we took off the coverage got our own coverage they made a new contract this is the second one the new contract made out payments cheaper instead of 299 we're paying $233 they never sent the second contract to the bank so the bank expects us to pay $299 how did he do the other contract without talking to the bank for the $233 a lower payment. I am very upset they are trying to rob us now they want to take the money and send it to the bank where we are paying less years that's not what I wanted I want it a lower payment not less years I am very unhappy with Auto Direct and I will be calling a lawyer because I have the original contract the second time I have two now how do you have a second contract if it wasn't legit. Because I realized they added on coverage that we never agreed upon that's why my bill was $299 I went back got a new contract for 233 now they're trying to act like they never signed a contract for $233 I have the contract I am very unhappy with Auto Direct and I will let Twitter Facebook and anyone that I know about what Auto Direct did to us because they're not trying to correct it More