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Auction Direct USA - Raleigh
Raleigh, NC
1,882 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
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Showing 1,882 reviews
May 11, 2017
It was a very pleasant experience. David was fantastic!!!! The experience I had at Auction Direct exceeded expectations. David was informative and was a pleasure to work with. I am happy to recommend my family The experience I had at Auction Direct exceeded expectations. David was informative and was a pleasure to work with. I am happy to recommend my family, friends and coworkers. I am enjoying my purchase. More
by Bessie Wade
Employees Worked With
David Ngeve
May 11, 2017
Easy To Deal With !! There was a lot of paper work, but they totally explain everything. If you don't like the deal you can just walk away. But your won't, because they There was a lot of paper work, but they totally explain everything. If you don't like the deal you can just walk away. But your won't, because they have a lot to nice cars and vans to pick from. I worked with Tim and J.B.at the dealer ship and they were very professional and easy to talk to. I didn't feel like I was being pressured into anything, and there wasn't this back and forth dealing. And I know that is what MOST people hate about car dealerships. This is a used car dealership; but after the test drive and all the questions I asked, I was still able to leave without anybody hounding me to wait..... They just said that they would appreciate my business gave me hand shake and off I went. I did contact them a few days later and bought a mini van. Even after the sale they were concerned if I was happy with purchase.....Tim called me to make sure. I was having problems folding down one of my seats in my van. And I brought it back to have them look at it and they fixed the problem for me. Any problem I have with my van I know I can call them for answers. I have recommended Auction Direct to 5 of my friends. And I will go back to them for my teenage sons car next. More
by HappyMOM
May 11, 2017
Awesome!! I had a very good experience at Auction Direct. The people there was very friendly and was eager to please. My salesperson Syreetta Taybron was Awesom I had a very good experience at Auction Direct. The people there was very friendly and was eager to please. My salesperson Syreetta Taybron was Awesome!!. She was very helpful throughout the whole process. She was very patient and she got all my questions answered. Hats off to Syretta!! Also I must give props out to Victor he also helped to get some of my questions answered. I also have to say I like the 5 day or 500 mile guarantee you get with the vehicle if your not satisfied with your purchase they will replace it or give you a refund. They were also a lot cheaper than other dealerships I had look at for the same truck with the same options. I have recommended them to my family and friends. I'm very happy with my purchase . Thanks to Auction Direct and my awesome salesperson Syreetta Taybron. More
by heavychevy1
Employees Worked With
Syreetta Taybron
May 10, 2017
No pressure at all It was nice to buy at a place where the sales person gets paid the same whether you buy the cheapest car on the lot or the most expensive. Their only It was nice to buy at a place where the sales person gets paid the same whether you buy the cheapest car on the lot or the most expensive. Their only incentive is to get you in the right car for you. Plus, no haggle takes a lot of pressure off as well. Sammy did a great job as our salesperson and Tom was a pleasure as well. More
by someguyinraleigh
Employees Worked With
Sammy Isaac
May 10, 2017
Still So Pleased My car was totaled back in October and I had the pleasure of working with Donna! She made the process so easy. She's very knowledgable and her profe My car was totaled back in October and I had the pleasure of working with Donna! She made the process so easy. She's very knowledgable and her professionalism is beyond compare. I would HIGHLY recommend Auction Direct USA and ask for Donna Moody, she's the BEST!!!! More
by yolanda80
Employees Worked With
Donna Moody
May 10, 2017
They Make Magic Here I phoned Syreeta and told her my situation. I had been off the grid for many years and doubted I could get financing. She assured me that if I came i I phoned Syreeta and told her my situation. I had been off the grid for many years and doubted I could get financing. She assured me that if I came in and let her help me I would leave with a like new car and warranty. Syreeta is a gal of her word! She even helped my daughter get one and I'm blown away. Like magic we are both safely driving around without the fear of anymore breakdowns. Thanks so much! More
by Frances Bono
Employees Worked With
Syreetta Taybron
May 09, 2017
Great used car purchase experience Lots of nice vehicles on the lot. Sales person was excellent assisting. Once we made our selection & price was agreed on, everything flowed very smoot Lots of nice vehicles on the lot. Sales person was excellent assisting. Once we made our selection & price was agreed on, everything flowed very smoothly. More
by NIno
Employees Worked With
Willie Duncan
May 09, 2017
Purchase a Corolla I am happy with my purchase experience with Syreetta. She's friendly, transparent and dedicated to help me. She makes my purchase experience very smoo I am happy with my purchase experience with Syreetta. She's friendly, transparent and dedicated to help me. She makes my purchase experience very smooth. More
by XI GONG
Employees Worked With
Syreetta Taybron
May 08, 2017
The miracle team I have never experienced such a smooth process in car buying than I have with Mr. Willie Duncan and Tom Collins. I call them the dynamic duo of Auctio I have never experienced such a smooth process in car buying than I have with Mr. Willie Duncan and Tom Collins. I call them the dynamic duo of Auction Direct. From the very first intro Willie said it was by faith I came there and 2 cars later (mine and my daughter). I still cannot believe we have been so blessed. Now we're working on my son's. If you have need of new start an auto please trust me you'll want these two working for YOU. More
by Blessedmomof5
Employees Worked With
Front receptionist , Tom Collins, Willie Duncan
May 08, 2017
The Perfect Experience My experience with Auction Direct was amazing! Willie didn't let me down! I wasn't so sure I was going to be able to get a car but they really worked My experience with Auction Direct was amazing! Willie didn't let me down! I wasn't so sure I was going to be able to get a car but they really worked with me. They didn't stop until I was approved. I love my 2015 Nissan Altima and greatly appreciate Auction Direct and Willie Duncan for making it all possible! More
by DeAnnaG
Employees Worked With
Willie Duncan
