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Auction Direct USA - Raleigh
Raleigh, NC
1,884 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 1,884 reviews
May 22, 2017
Very professional staff From the first moment I walked in the door Willie was very friendly and professional. He explained their business philosophy and made the entire proce From the first moment I walked in the door Willie was very friendly and professional. He explained their business philosophy and made the entire process from start to finish feel like I was buying a new car rather than a second hand car. I would highly recommend Auction Direct USA in Raleigh. More
by Neville
Employees Worked With
Willie Duncan
May 21, 2017
Relax Environment with a Variety of Vehicles to Choose From At first I was a little reluctant coming to Auction Direct USA because it was not like the chain dealerships that I'm accustomed to, but it had the ca At first I was a little reluctant coming to Auction Direct USA because it was not like the chain dealerships that I'm accustomed to, but it had the car I wanted at a great price. So I proceeded and went to Auction Direct USA. Once I got to the lot I was expecting someone to come out and assist me, but I end up going inside. Immediately I was greeted and a salesperson named Willie came over to assist me. Willie is a great, insightful guy, and was extremely patience with me. Anyone that do business with me need patience because I tend to ask a lot of questions and is very meticulous, which annoys the average person. However, Willie remain even-tempered and I greatly appreciate that. Besides, he is knowledgable, a expert in his field, and went above and beyond to ensure I was satisfied. If you're in the market for a car, I highly recommend you see Willie, you will be very pleased with his service. More
by Creole-Goddess
Employees Worked With
Willie Duncan
May 20, 2017
Very pleased with my experience. Timothy Cooper went the extra mile to make this car purchase a possibility for me, and cheerfully met all the challenges I presented him with. He is Timothy Cooper went the extra mile to make this car purchase a possibility for me, and cheerfully met all the challenges I presented him with. He is a pleasure to work with! More
by Happy Honda Fit Owner
Employees Worked With
Timothy Cooper
May 20, 2017
Great Customer Service Conner has great customer service skills. We really enjoyed enjoyed the service received here from start to finish. We'll be looking here from first w Conner has great customer service skills. We really enjoyed enjoyed the service received here from start to finish. We'll be looking here from first whenever we're looking for a vehicle. Thanks!!! More
by trwmplr
Employees Worked With
Connor Dempsey
May 19, 2017
Car Sale I recently sold my car to Auction Direct with the assistance of Roy Roth. He fully explained the process and while I did not accept the initial offer I recently sold my car to Auction Direct with the assistance of Roy Roth. He fully explained the process and while I did not accept the initial offer he followed up with me and was able to beat my other offer. The process only took about 15 minutes and was painless. I wish all dealerships made it this easy. My special thanks to Roy who was fantastic to work with. Highly recommended! More
by Ms2sell
Employees Worked With
Roy Roth
May 18, 2017
1st car buying experience Krystal made this experience great for my daddy and I. We were actually about to sign papers at Carmax right before we went to Auction Direct. Krystal Krystal made this experience great for my daddy and I. We were actually about to sign papers at Carmax right before we went to Auction Direct. Krystal quickly changed our minds. She took time to listen and we did not feel rushed. She was personable and well spoken. There was overall a welcoming atmosphere. I would recommend definitely recommend this dealership! More
by shaibailey
Employees Worked With
Krystal Wayland
May 18, 2017
Very good customer service The best deal and best service in this area. The salesman explained everything throughout to me. Also they offer the lowest interest rate to me compar The best deal and best service in this area. The salesman explained everything throughout to me. Also they offer the lowest interest rate to me compare to carmax and other competitors. Very nice experience. More
by Bingliusa
Employees Worked With
Roy Roth
May 17, 2017
Great Car / Great People Thanks to Willie and Alana, I was able to buy the car I wanted from from out of state. They provided me everything I needed online and we were able to Thanks to Willie and Alana, I was able to buy the car I wanted from from out of state. They provided me everything I needed online and we were able to get everything finalized via overnight mail. Willie kept me up to date during every step and answered all my questions quickly. Thank you! More
by Dmsral
Employees Worked With
Willie Duncan
May 17, 2017
Easy Transaction Friendly and helpful staff. Good selection of cars. Explained the buying process and ease of ownership. Got a very good interest rate on the used car Friendly and helpful staff. Good selection of cars. Explained the buying process and ease of ownership. Got a very good interest rate on the used car loan. Very happy with the new used car. More
by cecelia12
Employees Worked With
Connor Dempsey
May 17, 2017
I advise everyone to deal with you! You are great dealer, I'm very lucky and very happy when i choice you! I hope for you the best, just go ahead, Respectfully. You are great dealer, I'm very lucky and very happy when i choice you! I hope for you the best, just go ahead, Respectfully. More
by Salah88
Employees Worked With
Krystal Wayland, Daniel Queen
