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Auction Direct USA - Raleigh
Raleigh, NC
1,882 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
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Showing 1,882 reviews
July 13, 2017
A Used Care Dealership That Does Not Leave You Feeling Used I've been burned by used car dealers. I also have a "boomer" uncle who sold used cars from the 70's - 90's. I counted the seconds before the bait-and- I've been burned by used car dealers. I also have a "boomer" uncle who sold used cars from the 70's - 90's. I counted the seconds before the bait-and-switch. I even abandoned a conversation with Andre b/c I did not get my question answered before he asked for my t-phone number. Still, I went in to check out the two trucks I wanted to investigate. Andre hooked me up with Sam Isaac. First, Sam listened - what I wanted and what I didn't. When I asked about 2 trucks and became interested in a 3rd, he brought back the third key and a cup of cold water. I appreciated the kindness. Second - he didn't hover. I took notes, crawled under the vehicle, compared internet notes and snapped pics of items of interest. He let me take my time and popped in / out as I did my homework. "What do I need to do to earn your business?" can be translated to 'where can I focus my sales skills to wear you down'. He really meant it. He brought over the finance guy who brought out several documents that were indicative of transparency. I had already downloaded some of these docs and they were the same. I began to relax because ...truth. The obligatory extended warranty discussion was held. And it was a discussion...he extolled benefits. I explained my rationale to refuse. He smiled and said, "It's my job to ask." And with a wink, he was gone. I had a 70% chance of returning the vehicle within the 5 days b/c I had a trick up my sleeve. I was going to the dealership and they were going to take 2 hours tearing into the truck and list all the problems that were be hidden. You would not BELIEVE what they found! Nothing. Nada. It was exactly what they said it was. I was so impressed that I went back to Sam and told him how much I appreciated my treatment, his honesty, and the transparency across the board. I gladly shared my story with Kevin Condon b/c as the manager, he needs to hear the good, the bad, and the WTH? I was met again with the same transparency and graciousness. Maybe I'm just a lucky SOB. Or maybe they are what they say they are. I think you should go in and find out for yourself. I'm already recommending them to my co-workers and friends. More
by John Mathis
July 11, 2017
Great Experience! I have bought several cars over the years at other dealerships and this is by far the best experience. I feel like my salesman went above and beyond I have bought several cars over the years at other dealerships and this is by far the best experience. I feel like my salesman went above and beyond to make sure I was able to get what I wanted and even went back and had everything redone a week later when I changed my mind about the extended warranty. I didn't feel like I was being taken advantage of like I have in the past at other dealerships. I feel I got a fair price and was treated very well. More
by Adriane H
Employees Worked With
Moussa Ndiaye
July 08, 2017
Great experience David was patient, honest and very helpful. Didn't just try to sell me a car but looked out for my best interest. Much respect to David. David was patient, honest and very helpful. Didn't just try to sell me a car but looked out for my best interest. Much respect to David. More
by Terrance Ganus
Employees Worked With
The lady at the entrance was very friendly , David Ngeve
July 07, 2017
My second Honda Accord This is my second time to by from David and he's been very patient and helpful in all details throughout my experiences at Auction Direct USA. From B This is my second time to by from David and he's been very patient and helpful in all details throughout my experiences at Auction Direct USA. From Beginning to end, David is been what Auction Direct USA Stands for and Beyond. He worked with me in getting me qualified and guided me through the paperwork with ease and confidence. Thank you David! More
by Sumuna Mwimba
Employees Worked With
David Ngeve
July 06, 2017
excellent great place, helpful people, never been more satisfied about a decision the i have made more than coming to Auction Direct USA, Syreetta Taybron was v great place, helpful people, never been more satisfied about a decision the i have made more than coming to Auction Direct USA, Syreetta Taybron was very helpful More
by Steven Nunez
Employees Worked With
Syreetta Taybron
July 05, 2017
Great experience I had a great experience from beginning to end. The great customer service is what stood out to me! Ask for David- he is the best! I had a great experience from beginning to end. The great customer service is what stood out to me! Ask for David- he is the best! More
by Great experience
Employees Worked With
David Ngeve
July 05, 2017
Worked to get it done Tim Cooper and Paul worked very hard to get us a good deal, low payments and a good interest rate. I am very pleased with my experience at Auction Di Tim Cooper and Paul worked very hard to get us a good deal, low payments and a good interest rate. I am very pleased with my experience at Auction Direct and will looked to them first for all future car buying endeavors... More
by Jason Cooper
Employees Worked With
Timothy Cooper
July 04, 2017
Just perfect!!!! Is not the first time I buy from Auction Direct. As allways everyone was nice and friendly, the sales comsultant Timothy was extremely nice explainin Is not the first time I buy from Auction Direct. As allways everyone was nice and friendly, the sales comsultant Timothy was extremely nice explaining us every question we had. Next time I buy a car I hope I find the same sales guy. More
by Jose Cabrita
Employees Worked With
Timothy Cooper
July 03, 2017
Always a great experience! I love the no hassle way of buying a vehicle. I'm not being pushed into anything or taken advantage of. Always trust their vehicles. I love the no hassle way of buying a vehicle. I'm not being pushed into anything or taken advantage of. Always trust their vehicles. More
by meagan2085
Employees Worked With
David Ngeve
July 01, 2017
The best Dealership Experience ever!!!!! They have the best people, especially my sales guy Jeremy Griffith! Process is so easy and so convinent. I can't thank y'all enought for everything yo They have the best people, especially my sales guy Jeremy Griffith! Process is so easy and so convinent. I can't thank y'all enought for everything you guys did for us, you guys definitely go above and beyond! More
by Lilymau22
Employees Worked With
Jeremy Griffith
