Auction Direct USA - Raleigh

Great Experience! We had a great experience at Auction Direct USA! Willie was very knowledgable about each car we looked at and helped us find the perfect match. His cu We had a great experience at Auction Direct USA! Willie was very knowledgable about each car we looked at and helped us find the perfect match. His customer service went above and beyond and made our first time car buying experience enjoyable! We got the perfect car for an unbeatable price and we couldn’t be happier! More

Bring your kids they’ll love the car buying experience too! I just returned from a deployment and wanted to trade in the minivan for something a little more my speed. I visited several dealerships to include Ca I just returned from a deployment and wanted to trade in the minivan for something a little more my speed. I visited several dealerships to include Carmax. Carmax offered me 2k under what I was looking to get. My last stop after looking all day was AuctionDirect. From the moment I walked in I was greeted with a smile, courtesy, and professionalism. I gave the receptionist a brief summary on my day and what I was hoping to achieve. She kindly handed me off to Tim who immediately made me feel like I came to the right place. Unlike other dealerships, Tim never made me feel pressured or rushed to “hurry up and buy”. He escorted me around the lot while my vehicle was being appraised by their buyers and answered all my questions knowledgeablely. They came back after only 20 minutes (CarMax took an hour) and offered me $1500 more trade in value than CarMax. I explained to Tim that I really didn’t find what I was looking for in the lot and he told me he understood. He took my information and said he was going to look around to try an find what I was looking for. On my way out I came across ‘my beautiful 2015 BMW 320i sitting in the corner of the showroom. I was looking for an SUV but what’s the harm in just looking. I sat inside and instantly fell in love. I’ve always wanted a luxury sport vehicle but always found reasons to pass. Tim jumped in the car with me and showed me all the amazing features since he previously owned a 3 series himself. I ask him how much of a pain would it be to get the car out of the showroom so I could give it a test drive...he didn’t hesitate when saying no problem what so ever. I got it out on the road he let me just cruise for 30 minutes. It was a great ride. I told him this was the car for me and I explained my terms. He said shouldn’t be a problem and handed me off to his manager, Paul. Paul again was the same caliber of professional and made me feel extremely comfortable with the entire purchase process. It was late on a Sunday so he was working with automated systems from the banks and explained to me that he thought he could get me an even better rate on the terms I wanted if I would give him till the next day to talk to actual people from the banks. I received a call this afternoon from Paul giving me great news and he asked when I would like to come back in to pick up my car. I explained that I had my twin 3yr old daughters with me and he quickly said to not worry that they have a play room and that it would not be an issue at all. I went up to the dealership with.my girls and we sat in the playroom together while Tim went over the paperwork with me. I had a few questions about numbers and wording on the contract and Paul gratefullly went over all my questions in detail. During the process I had to sign documents and transfer the car seats out of my other vehicle so Tim gladly offered to watch the twins while I took care of everything. The girls were just as comfortable with him as I was and I was able to get everything finished up in a little over an hour. I have had some pretty awful experiences purchasing vehicles in the past so it was as absolute blessing to have such a change of pace with AuctionDirect. I can honestly say that I was more than happy with my experience and would absolutely recommend them to anyone looking for a great deal on a quality used vehicle. Thank you Tim and Paul for the best car buying experience I’ve had yet. I’ll definitely be a return customer. More

First dealership car - great experience My unicorn camry was totaled by a dump truck so I came in needing a vehicle pretty badly. I was working with state employees and buying my first car f My unicorn camry was totaled by a dump truck so I came in needing a vehicle pretty badly. I was working with state employees and buying my first car from a dealership ever (usually just did the Craigslist thing)! Front desk people were nice and we worked with Shane. He listened to every single (there were a lot) of my requirements. I even wrote him a list and texted it to him. We checked out some cars, and then he sent me the camry I ended up buying and asked me when I could come in and get out of my rental! I went straight to state employees for my check and we were in and out with my new to me camry in less than an hour!!! I loved the experience and will absolutely tell everyone I know to go to that guy. Paul helped us with the warranty pricing as much as he could while shane was explaining it all to us. Very professional team of guys, we were very impressed. More

Good seller He was the best and will do everything in power to keep you happy. I would recommend anyone to go to Mr. Tim because he will do the best he can to get He was the best and will do everything in power to keep you happy. I would recommend anyone to go to Mr. Tim because he will do the best he can to get what kind of vehicle you want. Again Thanks More

Willie is the Man! This is my second time purchasing a car from Mr. Willie Duncan. Both times he made the experience so easy and comfortable. He had all my documents pre This is my second time purchasing a car from Mr. Willie Duncan. Both times he made the experience so easy and comfortable. He had all my documents prepared and ready to sign upon my arrival. He answered all my questions and ensured that I fully understood how to operate all the vehicle accessories. I love my vehicle and experience and will definitely tell many friends my experience and endorsement of Auction Direct USA and to be sure to ask for Mr. Willie Duncan. Again, Willie is the man. More

First class operation This recent purchase was the second time we purchased a vehicle in the past year and a half. When we had to buy a car Auction Direct was the first pl This recent purchase was the second time we purchased a vehicle in the past year and a half. When we had to buy a car Auction Direct was the first place Iwe thought of because of the outstanding experience we had the first time. Everyone is professional, customer service is outstanding and it’s a very organized process. My salesman this time was Tim Cooper and he was outstanding. He is very professional and customer focused. He knows how to get the job done. Victor, the finance guy is awesome too he knows how to make it happen. I highly recommend Auction Direct. They have good quality cars. More

Great My husband and I were very pleased with our experience at Auto Direct. Our purchase was no pressure and quick and simple. Our sales consultant was the My husband and I were very pleased with our experience at Auto Direct. Our purchase was no pressure and quick and simple. Our sales consultant was the BEST! More

Best Experience I have had buying a car I had heard great reviews about Auction Direct and I have now experienced the great customer service for myself. From the moment I walked in the door I had heard great reviews about Auction Direct and I have now experienced the great customer service for myself. From the moment I walked in the door I felt welcome and everyone was so friendly. I was introduced to Willie and feel very blessed to have met him. Willie is a wonderful person and explained the business strategy, mission, and customer service of Auction Direct. I never for a second pressured or that someone was just trying to sell me a car. Willie listened to exactly what I was looking for, gave me good information and always answers all my questions. Willie showed me several cars and one just happened to be on the lot that was perfect for me, a beautiful 2016 Mazda CXL 5. Willie spent so much extra time with me showing me options, explaining features of several automobiles. Willie took me on a nice long test drive so that I could experience the way the car moves and maneuvers on hills, curves, etc. After the test drive I felt so comfortable driving the car and it was fun to drive. Willie even gave me tips on driving the Mazda that made me even more comfortable. Willie helped me with the trade in process and it was so easy. I knew this was the car for me. Willie made everything so easy. When I came back today to finish the purchase transaction, it was so quick and easy. Everything was taken care of. My car was cleaned and shiny and out front with my name on it. Willie then took additional time to go through a checklist, set up my Bluetooth, and make sure I understood the electronics. Throughout the whole process, Willie was excellent. He was always honest and trustworthy and again I never felt pressured. This was the best experience I have had buying a car. I really like Auction Directs business strategy and customer focus. They have great prices and really good inventory and variety of vehicles. I strongly recommend Auction Direct and Willie. Thank for helping me find a great SUV Crossover that I love. It was a very enjoyable stress free experience. More

A+ customer service We truly enjoyed working with Khalil. Thank you for your service, friendliness, and professionalism. We are very happy with our purchase. It was great We truly enjoyed working with Khalil. Thank you for your service, friendliness, and professionalism. We are very happy with our purchase. It was greatly appreciated. Thank you, Ms. Denise More

Excellent experience Dylan was great, wasn't pushy or looking to just make a sale. We had an actual conversation and allowed me to look around a make my own decisions. Dylan was great, wasn't pushy or looking to just make a sale. We had an actual conversation and allowed me to look around a make my own decisions. More