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Auction Direct USA - Raleigh
Raleigh, NC
1,879 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
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Showing 1,879 reviews
November 11, 2018
Easy choice Tim was so great to work with!!! He made the experience fun and easy going!!! This is my second car from here and will be back!!!! Tim was so great to work with!!! He made the experience fun and easy going!!! This is my second car from here and will be back!!!! More
by Bluecar
Employees Worked With
Timothy Cooper
November 11, 2018
Buyer Beware! Lies and Lies “Dealt” with Andre who can’t return a phone call in a timely manner. Was looking for one car in particular and there were 3 on the lot per their webs “Dealt” with Andre who can’t return a phone call in a timely manner. Was looking for one car in particular and there were 3 on the lot per their website. Told Andre I did not want to drive 2 hours if I could not test drive. The one I was particularly interested in could not be test driven until it was inspected. Ok I get that but I I told Andre per website there were 2 others available. He said he would look and call right back. By this time I was on the road. An hour and a half later he calls and says I was right. I went in thinking I could test drive one. I met with Mo who then tells me one need inspection which I knew. Then he says one was told an hour and a half ago. Keep in mind I had been in contact with Andre. Mo then says the other one wasn’t on the lot as it had not been delivered. This disputes what Andre said as he told me he walked on the lot and saw them. Why was I lied to? Bait and switch? I left and vowed never to return as they lie, tell you they will call you in 5 minutes and don’t. Unprofessional staff! Shady practice! Beware, beware, beware!!!! More
by Barbarakaren
November 11, 2018
Great experience overall I Easy staff to work with. Great customer service and not pushy. Very honest answering any questions I had. The whole process was relaxed and stress fre Easy staff to work with. Great customer service and not pushy. Very honest answering any questions I had. The whole process was relaxed and stress free. Would recommend! More
by Judah
Employees Worked With
Dylan Yamamoto
November 09, 2018
Great experience Kimwas extremely helpful with the purchase of my new car. She was informative and pleasant. I appreciate that she wasn't pushy and helped me make an i Kimwas extremely helpful with the purchase of my new car. She was informative and pleasant. I appreciate that she wasn't pushy and helped me make an informed purchase. I will be recommending her and Auction Direct to all my friends and family More
by Jagordyn
Employees Worked With
Kimberly Melendez
November 08, 2018
Awesome experience! Drive 200 miles and saved 2000$. Easiest car buying experience I've had to date. Next time I buy a car I will be making the drive again. My salesman K Drive 200 miles and saved 2000$. Easiest car buying experience I've had to date. Next time I buy a car I will be making the drive again. My salesman Khalil was super easy to deal with and made experience fast and simple (Y'all need to give this dude a raise!) More
by S Wise
Employees Worked With
November 07, 2018
Was great This experience was done in about two in a half hours, I went to just text drive a car that I had saw on line , I loved it. Didn’t expect to drive hom This experience was done in about two in a half hours, I went to just text drive a car that I had saw on line , I loved it. Didn’t expect to drive home with my Lexus today. They made it happen More
by Trinity18
November 07, 2018
My purchase experience It was a wonderful day at Auction Direct and wonderful people helped me get a great car. Tim was really helpful and I’d recommend everyone who’s looki It was a wonderful day at Auction Direct and wonderful people helped me get a great car. Tim was really helpful and I’d recommend everyone who’s looking for a car to go there!!! More
by mabrendy915
November 07, 2018
Ask for Willie Duncan! He will simplify your car purchase! He is Highly Experienced, prepared, and competent! It was the Best Experience we have ever had buying a vehicle. We would Highly Recomnend Willie and He is Highly Experienced, prepared, and competent! It was the Best Experience we have ever had buying a vehicle. We would Highly Recomnend Willie and Auto Direct! More
by Janet
Employees Worked With
Willie Duncan
November 06, 2018
Friendly, Fast, and Fair Auction Direct was recommended to me by a friend, and after my own experience I know why. The service was fast, friendly, and fair. They provide a ver Auction Direct was recommended to me by a friend, and after my own experience I know why. The service was fast, friendly, and fair. They provide a very relaxed pressure-free atmosphere. I will shop here again. More
by TheRealCaptainDad
Employees Worked With
November 05, 2018
1st Time Buyer I would just like to a moment to thank both Ryan in Sales and Tony in Finance! I was a first time buyer and they made the whole process smooth and en I would just like to a moment to thank both Ryan in Sales and Tony in Finance! I was a first time buyer and they made the whole process smooth and enjoyable with absolutely no pressure. Ryan was so patient while we viewed and drove a few different vehicles. He was very knowledgeable and made sure I was able to drive away in a vehicle I love! More
by FDFells87
Employees Worked With
Ryan Riemer
