Auction Direct USA - Raleigh

I couldn’t be happier! My sales man was Willie Duncan. What a great guy! Friendly, very knowledgeable & quick! This man put a whole new experience in car buying. Willie Dunc My sales man was Willie Duncan. What a great guy! Friendly, very knowledgeable & quick! This man put a whole new experience in car buying. Willie Duncan & Tom Collins will definitely get my business again. More

First Time Buyer - Great Experience As a first time buyer, there can be nerves going in...not knowing what questions to ask, not knowing what to expect, etc. but my experience at Auction As a first time buyer, there can be nerves going in...not knowing what questions to ask, not knowing what to expect, etc. but my experience at Auction Direct has been stress free and educational. Willie is by far the best, he is thorough and straightforward. He made this entire process easy from beginning to end. If you're a first time buyer or even a repeat customer I strongly recommend that you ask for Willie!!! You won't be disappointed!! More

Best car buying experience ever! Auction Direct Raleigh provided us with the best car buying experience ever!! No intimidation, no stress!! Willie Duncan was excellent! He was very h Auction Direct Raleigh provided us with the best car buying experience ever!! No intimidation, no stress!! Willie Duncan was excellent! He was very helpful with all of our questions, concerns, and wishes for the car we were hoping to find. Willie found us the perfect car loaded with upgrades and at a unbeatable price. When we had made our selection, he walked us through and explained each step of the buying process. His great personality and experience made us feel like we were dealing with a good friend! Tom Collins was terrific at helping us get the best financing rate and completing the loan process! THANK YOU Willie, Tom, & Auto Direct...we will be back for our next vehicle! More

Exceptional service We just purchased our second vehicle from Auction Direct and received exceptional service. Staff is extremely helpful and attentive to your needs. We We just purchased our second vehicle from Auction Direct and received exceptional service. Staff is extremely helpful and attentive to your needs. We worked with Joe P. who was able to exceed our expectations in all aspects of the purchasing process. We will definitely be back for future purchases. More

Good customer service Had a very good experience at this dealership due to the customer service experience I received. I brought my mom along for support if I was to become Had a very good experience at this dealership due to the customer service experience I received. I brought my mom along for support if I was to become indecisive (which I did) and we ended up spending a long time viewing different vehicles but our sales person Tim was very patient and kind. Ended up purchasing a vehicle that wasn’t on my radar but fit all criteria I wanted and I am very pleased! Overall great experience. More

Kai was great! Kai was excellent. Personable, efficient and kind. He helped me through every step and I ended up with the exact car that I wanted. Thank you! Kai was excellent. Personable, efficient and kind. He helped me through every step and I ended up with the exact car that I wanted. Thank you! More

We bought our teenage daughter a car : we saw the Nissan rogue online that we wanted to test drive. The knowledgeable and helpful service representative took us on a test drive and showe : we saw the Nissan rogue online that we wanted to test drive. The knowledgeable and helpful service representative took us on a test drive and showed us everything we asked for. He was extremely friendly and helpful and prompt in helping us make our purchase. More

Pleasurable Experience We had a great overall experience at Auction Direct in Raleigh. We were helped by Kim first and foremost and she is very helpful and persistent. Not o We had a great overall experience at Auction Direct in Raleigh. We were helped by Kim first and foremost and she is very helpful and persistent. Not only will she tell you every detail and not hide the facts but she will go above and beyond to make sure you are comfortable with your purchase. She never pressured me into a deal I did not want rather she laid out all the information to allow me to make and informed decision. I would recommend dealing with her if visiting this dealership. Overall the facility is spacious and has a ton of good deals on cars. I was mainly looking for a commuter car for my young son to get around to internships/class with. I was able to find exactly what I wanted at a very good price. Overall, great facility, great staff, and great efficiency. Will definitely be back in the future. 5/5. More

Best customer service ever! I went to this dealership not knowing what to expect. But once in my salesman Willie was very patient, thorough and kind. He kept me in the loop thro I went to this dealership not knowing what to expect. But once in my salesman Willie was very patient, thorough and kind. He kept me in the loop throughout the whole process of financing. I would definitely recommend this company to anyone looking for a quality used car. The passion for helping others is evident from start to finish! Thanks Willie and Tom for all your help! More

Willie- Great Customer Service Willie was the best salesperson I have ever worked with! I arrived early for my appointment and he went ahead and pulled the car up front for me. He w Willie was the best salesperson I have ever worked with! I arrived early for my appointment and he went ahead and pulled the car up front for me. He was extremely paitient with me as I had to use a call center to complete my loan. He ended up working with 3 different familes at 1 time and took great care of all of us while never rushing the process. He followed up with me many times while I was on hold with the call center and when I had a question for him he became imediatly available. I just can't say enough good things about Willie! Great customer service and friendly environment! More