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Auction Direct USA - Raleigh
Raleigh, NC
1,879 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 AM
Sunday Closed
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Showing 1,879 reviews
March 17, 2019
A Pleasant Surprise We went into the car dealership a little down because we found out the car we had been researching had been sold but we went to the dealership anyway We went into the car dealership a little down because we found out the car we had been researching had been sold but we went to the dealership anyway to try and find something, anything! Our sales associate Tim helped us out immediately and actually informed us that the car we had been hoping for was still available!!!! Tim then helped us and was extremely professional, courteous, and friendly. Enjoyed every minute I was at this dealership and will absolutely recommend it and Tim to anyone looking for a car!! Thank you! More
by EPalmer95
March 16, 2019
Purchased a 2016 Jeep Wrangler from Jeff Great Guy...He helped us with the purchase and we are very satisfied with the way he handled the transaction. We would recommend him highly. Great Guy...He helped us with the purchase and we are very satisfied with the way he handled the transaction. We would recommend him highly. More
by Val
Employees Worked With
Jeff Pearson, Omari Hicks
March 14, 2019
God is good! Mr.Willie Duncan is great salesman he was straight with me on certain things ,he took time to explain things to me that I didn’t understand and I just Mr.Willie Duncan is great salesman he was straight with me on certain things ,he took time to explain things to me that I didn’t understand and I just love they way everything went smoothly and he put me into a beautiful car that I love.I would recommend my family and friends to him. Thank you again Mr. Willie Duncan More
by Samfox
Employees Worked With
Willie Duncan
March 11, 2019
Above and Beyond This is my third vehicle I have purchased from Auction Direct. Joe was awesome! He made us feel comfortable and while the process was long, it was so This is my third vehicle I have purchased from Auction Direct. Joe was awesome! He made us feel comfortable and while the process was long, it was so worth it. Joe's manager, Jeff was very professional and up front with us. They respected the amount of my monthly payment that I wanted to stay within as well as the down payment which was very refreshing. They were not pushy at all. All of our questions were answered and we drove our new vehicle home same day! I am so pleased with my experience. Thank you Joe and Jeff for everything!!!! More
by Slllocklear
March 10, 2019
350z purchase Willie and Tom were helpful from the beginning. Made the car purchasing experience very stress-free and easy going. Would recommend this dealership ov Willie and Tom were helpful from the beginning. Made the car purchasing experience very stress-free and easy going. Would recommend this dealership over any other in the area. More
by Creed22
Employees Worked With
Tom Collins, Willie Duncan
March 10, 2019
Good, quick buying experiences Khalil was very helpful and understanding of our time constraints. He was informative and kept the process moving. The process of buying was very smoo Khalil was very helpful and understanding of our time constraints. He was informative and kept the process moving. The process of buying was very smooth. More
by Nc9786
Employees Worked With
March 10, 2019
Excellent buying experience Would highly recommend Kim Melendez for your next car. She was great very patient, courteous and always greeted us with a smile. She is very knowledge Would highly recommend Kim Melendez for your next car. She was great very patient, courteous and always greeted us with a smile. She is very knowledgeable about the vehicles and warranties. Jeff Pearson was very helpful and confident with our financing. Great customer service form start to finish. Will definitely be sending recommendations their way. More
by Lu166
Employees Worked With
Jeff Pearson, Kimberly Melendez
March 08, 2019
Headache Free, Beyond Helpful Great service... let's make it happen mentality. Went above and beyond with service. Really made you feel like family. They made my first car buying Great service... let's make it happen mentality. Went above and beyond with service. Really made you feel like family. They made my first car buying experience pleasurable! More
by ebbysrichards27
Employees Worked With
Antoinette Pace
March 07, 2019
My experience with auction direct USA was a good one Tim and Paul did a excellent job of getting me in a car, it took a while but I’m finally have my car, will go back for another one Tim and Paul did a excellent job of getting me in a car, it took a while but I’m finally have my car, will go back for another one More
by OD
March 06, 2019
smooth experience did not commit to buying a car until after a test drive. But the biggest reason besides the test drive was the helpfulness of the salesman and staff t did not commit to buying a car until after a test drive. But the biggest reason besides the test drive was the helpfulness of the salesman and staff to provide the correct $ concerning trade-in, monthly payment along with no-pressure and convenience regarding timeliness of all business. We arrives just before noon and were on the road with the new vehicle in just over 2 hours or so. More
by jc
Employees Worked With
front desk girls friendly, accountants helpful, Willie Duncan
