Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Auction Direct USA - Raleigh
Raleigh, NC
1,885 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,885 reviews
April 23, 2019
Fantastic Experience Antoinette Pace was the best to work with! She knew the product, explained the warranty and made the experience enjoyable. I would buy another car fro Antoinette Pace was the best to work with! She knew the product, explained the warranty and made the experience enjoyable. I would buy another car from her again! More
by Mary
Employees Worked With
Antoinette Pace
April 23, 2019
AMAZING EXPERIENCE As soon as I walked through the door Kimberly was ready to help me. She asked detailed questions about what I was looking for and what I was looking t As soon as I walked through the door Kimberly was ready to help me. She asked detailed questions about what I was looking for and what I was looking to spend. I never once felt pressured to buy or had a "walk away" gut feeling. She explained to me what cars would look like payment wise and even worked hard to get me the best trade in value. She went above and beyond. Jeff was also absolutely phenomenal. He helped me to secure my loan through the same lender I was using, as well as ensured I stayed a low interest rate and kept my monthly payments 50 DOLLARS below what I said I was willing to pay. I highly recommend working with these two, they were truly 75% percent of the reason I purchased my vehicle. More
by JordanHelms
Employees Worked With
Jeff Pearson, Kimberly Melendez
April 22, 2019
LOVE ANTOINETTE I had the best experience at Auction direct. Antoinette kept us laughing and did all she could to get me in the car I wanted. I had the best experience at Auction direct. Antoinette kept us laughing and did all she could to get me in the car I wanted. More
by Jordan11360
Employees Worked With
Tom Collins, Antoinette Pace
April 22, 2019
Great experience.! Excellent customer service, everyone was so nice. Antoinette made this day very special for me, I would definitely recommend people to come to auction Excellent customer service, everyone was so nice. Antoinette made this day very special for me, I would definitely recommend people to come to auction direct More
by Icesisssmith
Employees Worked With
Antonio Brewer, Antoinette Pace
April 19, 2019
Khalil and Paul are awesome!❤ Great experience with Khalil and Paul! I recommend everyone to come to Auction Direct USA. You will not be disappointed! Thanks so much for everything Great experience with Khalil and Paul! I recommend everyone to come to Auction Direct USA. You will not be disappointed! Thanks so much for everything! More
by Angelia
April 18, 2019
Best service ever! Antoinette was the best sales person! She went above and beyond to get me and my fiancé into a car we will be back soon! Antoinette was the best sales person! She went above and beyond to get me and my fiancé into a car we will be back soon! More
by Southerngirl2013
Employees Worked With
Antoinette Pace
April 17, 2019
Great experience I bought a 2016 Highlander at Auction Direct recently. From the test drive to the sale, Khalil was efficient, informative, and professional. No haggli I bought a 2016 Highlander at Auction Direct recently. From the test drive to the sale, Khalil was efficient, informative, and professional. No haggling, a fair price, and the car was delivered to me exactly as I requested, clean with new tires. More
by RaleighToyota
Employees Worked With
April 17, 2019
Service department Well, I have mixed things to say about this dealership... I bought my Ford Escape from them and had a great experience and feel like I got a great dea Well, I have mixed things to say about this dealership... I bought my Ford Escape from them and had a great experience and feel like I got a great deal. Scheduling a visit to the maintenance shop was also very easy and nicely managed. My concern centers around the actual mechanics/service technicians. They were not able to replicate or hear the noise I can hear when driving highway speeds. They blew me off after using 1/4 tank of gas on Hwy70 More
by Kt0616
April 16, 2019
Great experience She was amazing and so helpful, informative, patience! She showed concern and made me feel comfortable about the decision I made. Great experience ove She was amazing and so helpful, informative, patience! She showed concern and made me feel comfortable about the decision I made. Great experience overall. She is highly recommended! More
by Keezy0329
Employees Worked With
Antoinette Pace
April 15, 2019
amazing saler,he explained everything so clearly and help us with are buy and the experience was so nice ,he showed us all are options saler,he explained everything so clearly and help us with are buy and the experience was so nice ,he showed us all are options More
by mtz21
Employees Worked With
Timothy Cooper
