Auction Direct USA - Raleigh

I had a great experience with the Service Department manager, Mr. Wayne Pickler. He has such a pleasant disposition and greeted me with a smile. I took my car in to have my seat belt checked, and as i manager, Mr. Wayne Pickler. He has such a pleasant disposition and greeted me with a smile. I took my car in to have my seat belt checked, and as it turned out, everything was working properly. Wayne took the time to take me back to the service area and he explained and showed me that everything was fine. I had an unrelated question for him, and he took time to thoroughly explain my question. He is definitely an asset to Auction Direct's service department, and I will definitely ask for him next time I have to bring my car back for service! Thanks Wayne!! More

So 2 weeks ago I got a car from Hicham and Khalil. I was super happy at 1st til I had to drive back to bring my car because the check engine light came on. And that was on 6/14/2024 and today is now 7 I was super happy at 1st til I had to drive back to bring my car because the check engine light came on. And that was on 6/14/2024 and today is now 7/1/2024 and I have not heard from them about what is going on with my car and it’s almost time to pay my 1st car payment and I haven’t even showed my car off. This is the 2nd vehicle I have purchased with them. The only reason I went back is because of the flawless experience I had the 1st time but after this I’m probably never coming back here again. The people there now are not like before. He didn’t even give me gas with my new car purchase. This is just crazy. More

This is the second time I’ve purchased a vehicle from Auction Direct in Raleigh, NC. Jordan did a great job selling me on the options and advantages of buying my specific vehicle. Paul with the finance d Auction Direct in Raleigh, NC. Jordan did a great job selling me on the options and advantages of buying my specific vehicle. Paul with the finance department was easy to work with as well. More

Brandon was very professional, kind and I never felt pressured while purchasing my car! I highly recommend him! pressured while purchasing my car! I highly recommend him! More

After spending too much time at other dealerships, finding nothing that fit the bill we landed at Auction Direct USA Raleigh. We were lucky enough that Brandon was available to show us around. He foun finding nothing that fit the bill we landed at Auction Direct USA Raleigh. We were lucky enough that Brandon was available to show us around. He found not one, but three cars that we liked and they were also within our budget. Brandon was knowledgeable about all 3 of them and had so much patience while we made our decision, on that very hot day. Thanks Brandon! It was a pleasure meeting you, and if we're ever in need of another car - we'll ask for you! More

Hicham was very helpful and professional! He made my car shopping very easy and pleasant. I'd definitely recommend him to my friends and family He made my car shopping very easy and pleasant. I'd definitely recommend him to my friends and family More

This was one of my best car shopping experiences ever. Hicham was awesome. He helped me find the car that works for me and my family. He was not pushy at all. You can feel the positive energy just talking Hicham was awesome. He helped me find the car that works for me and my family. He was not pushy at all. You can feel the positive energy just talking to him. I will definitely come back to work with Hicham and I will definitely recommend him to family and friends. More

Andre was the first person I spoke with on the phone and he was amazing. Didn't pressure me and scheduled an appointment for me. The sale person was the typically sells person, would have sold me any car. he was amazing. Didn't pressure me and scheduled an appointment for me. The sale person was the typically sells person, would have sold me any car. The finance guy tried to make sure I got the car I really wanted. After leaving the dealership with the car was when I really had issues. No on responded to my emails or phone calls for 4 months. It wasn't until I saw they had a different GM and I directly emailed him did I get my issue resolved. I will not go back! More

Jordan was absolutely amazing. Personal and informative. He was able to answer all my questions. Personal and informative. He was able to answer all my questions. More

Had a wonderful low pressure fun and easy experience buying a new preowned car from Joe. He was very easy to work with and knowledgeable. Appreciate you Joe! buying a new preowned car from Joe. He was very easy to work with and knowledgeable. Appreciate you Joe! More