Auction Direct USA - Raleigh

It is ok to work with and get a good deal. Need to follow up often for they are low on staff. Need to follow up often for they are low on staff. More

I am writing to express my disappointment with the customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the car, I felt it was in my best interest to cancel the warranty due to my needs. In April, I contacted the dealership, and I was assured that the cancellation would be straightforward. I was given instructions on where to send my cancellation request, and I complied by providing all necessary details. Unfortunately, my experience turned frustrating as I faced numerous challenges in following up on my request. After several weeks of back-and-forth communication, I was informed that my emails had not been received. Eventually, I escalated the issue to the manager, who promised that my refund would take an additional 6-8 weeks to process. Now, after waiting the full 8 weeks, I find myself needing to call again, only to be met with no updates or explanations regarding the delay. Despite my efforts to resolve this matter, I feel as though my concerns are being dismissed, and my requests are being ignored. I have referred multiple clients to this dealership in the past, and it is disheartening to see such a lack of responsiveness and accountability. I have dedicated significant time and energy to this process, and it feels as though I am being discouraged from pursuing my rightful refund. I hope this feedback prompts improvements in your customer service processes, as my experience has not reflected the level of care and professionalism one would expect from a reputable establishment. An update on my previous complaint regarding my refund. After submitting my initial complaint on the Auction Direct USA website, a manager reached out to me and assured me that a check had been written to my lender for the appropriate refund. However, three months have passed, and my lender has yet to receive the check. Despite my efforts to contact your team, I have not received any responses to my calls or emails. This lack of follow-up is extremely frustrating, and I find this treatment unacceptable. As a customer, I would never expect to be treated this way, and I urge you to address this issue immediately. More

I am writing to express my disappointment with the customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the c customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the car, I felt it was in my best interest to cancel the warranty due to my needs. In April, I contacted the dealership, and I was assured that the cancellation would be straightforward. I was given instructions on where to send my cancellation request, and I complied by providing all necessary details. Unfortunately, my experience turned frustrating as I faced numerous challenges in following up on my request. After several weeks of back-and-forth communication, I was informed that my emails had not been received. Eventually, I escalated the issue to the manager, who promised that my refund would take an additional 6-8 weeks to process. Now, after waiting the full 8 weeks, I find myself needing to call again, only to be met with no updates or explanations regarding the delay. Despite my efforts to resolve this matter, I feel as though my concerns are being dismissed, and my requests are being ignored. I have referred multiple clients to this dealership in the past, and it is disheartening to see such a lack of responsiveness and accountability. I have dedicated significant time and energy to this process, and it feels as though I am being discouraged from pursuing my rightful refund. I hope this feedback prompts improvements in your customer service processes, as my experience has not reflected the level of care and professionalism one would expect from a reputable establishment. An update on my previous complaint regarding my refund. After submitting my initial complaint on the Auction Direct USA website, a manager reached out to me and assured me that a check had been written to my lender for the appropriate refund. However, three months have passed, and my lender has yet to receive the check. Despite my efforts to contact your team, I have not received any responses to my calls or emails. This lack of follow-up is extremely frustrating, and I find this treatment unacceptable. As a customer, I would never expect to be treated this way, and I urge you to address this issue immediately. More

I had a great experience with the Service Department manager, Mr. Wayne Pickler. He has such a pleasant disposition and greeted me with a smile. I took my car in to have my seat belt checked, and as i manager, Mr. Wayne Pickler. He has such a pleasant disposition and greeted me with a smile. I took my car in to have my seat belt checked, and as it turned out, everything was working properly. Wayne took the time to take me back to the service area and he explained and showed me that everything was fine. I had an unrelated question for him, and he took time to thoroughly explain my question. He is definitely an asset to Auction Direct's service department, and I will definitely ask for him next time I have to bring my car back for service! Thanks Wayne!! More

So 2 weeks ago I got a car from Hicham and Khalil. I was super happy at 1st til I had to drive back to bring my car because the check engine light came on. And that was on 6/14/2024 and today is now 7 I was super happy at 1st til I had to drive back to bring my car because the check engine light came on. And that was on 6/14/2024 and today is now 7/1/2024 and I have not heard from them about what is going on with my car and it’s almost time to pay my 1st car payment and I haven’t even showed my car off. This is the 2nd vehicle I have purchased with them. The only reason I went back is because of the flawless experience I had the 1st time but after this I’m probably never coming back here again. The people there now are not like before. He didn’t even give me gas with my new car purchase. This is just crazy. More

This is the second time I’ve purchased a vehicle from Auction Direct in Raleigh, NC. Jordan did a great job selling me on the options and advantages of buying my specific vehicle. Paul with the finance d Auction Direct in Raleigh, NC. Jordan did a great job selling me on the options and advantages of buying my specific vehicle. Paul with the finance department was easy to work with as well. More

Brandon was very professional, kind and I never felt pressured while purchasing my car! I highly recommend him! pressured while purchasing my car! I highly recommend him! More

After spending too much time at other dealerships, finding nothing that fit the bill we landed at Auction Direct USA Raleigh. We were lucky enough that Brandon was available to show us around. He foun finding nothing that fit the bill we landed at Auction Direct USA Raleigh. We were lucky enough that Brandon was available to show us around. He found not one, but three cars that we liked and they were also within our budget. Brandon was knowledgeable about all 3 of them and had so much patience while we made our decision, on that very hot day. Thanks Brandon! It was a pleasure meeting you, and if we're ever in need of another car - we'll ask for you! More

Hicham was very helpful and professional! He made my car shopping very easy and pleasant. I'd definitely recommend him to my friends and family He made my car shopping very easy and pleasant. I'd definitely recommend him to my friends and family More

This was one of my best car shopping experiences ever. Hicham was awesome. He helped me find the car that works for me and my family. He was not pushy at all. You can feel the positive energy just talking Hicham was awesome. He helped me find the car that works for me and my family. He was not pushy at all. You can feel the positive energy just talking to him. I will definitely come back to work with Hicham and I will definitely recommend him to family and friends. More