Auburn Chrysler Dodge Jeep Ram

Lili Steele Only could give 4 stars for this visit. As I had an appointment and had to wait 20+ mins for a service writer! When Lili Steele got involved everythi Only could give 4 stars for this visit. As I had an appointment and had to wait 20+ mins for a service writer! When Lili Steele got involved everything got better. She handled everything with a great deal of professionalism! Good Job! More

A pleasant automobile purchase process Nickolas Viola returned my phone inquiry quickly and had verified the vehicle we were interested in was available. When we arrived the vehicle was p Nickolas Viola returned my phone inquiry quickly and had verified the vehicle we were interested in was available. When we arrived the vehicle was parked right in front of the showroom, clean and ready for a test drive. Nickolas explained the safety features prior to leaving on a drive and showed us many of the vehicles features. After returning to the dealership he had all the paperwork prepared and we were able to process our loan application quickly. All,documents were,reviewed, signed and we were ready to head for home. We were in and out in two hours with all of our expectations exceeded. Great dealership, great salesperson, highly recommend them. Thank you to all. More

Brian Evans Brian is always professional, courteous and a overall pleasure to work with. He goes the extra mile to make sure all my service is complete and done o Brian is always professional, courteous and a overall pleasure to work with. He goes the extra mile to make sure all my service is complete and done on time. My whole family has worked with Brian and they are delighted to have him as their service representative. I do not know Brian other than at work and I consider him a true friend. Thank you, Michael Richard More

Regular Service + Recall Issue I had scheduled an appointment for my 2015 Jeep Cherokee Trailhawk and showed up at the appointed date and time. I had to wait a few minutes as the d I had scheduled an appointment for my 2015 Jeep Cherokee Trailhawk and showed up at the appointed date and time. I had to wait a few minutes as the drop off area was full of vehicles and all the service representatives were busy. I parked off to the side and went inside to wait for an available service rep. Finally, James Helling finished with another customer and told me he would be with me in a couple of minutes. The whole process struck me at the time, as being a bit chaotic. After a couple of minutes, James was able to assist me, but had no rental vehicles for me to use while my vehicle was being serviced. He informed me that in the future, I should specify that I would need a rental vehicle when making my appointment. At least he was able to get my vehicle in right away, so I only had to wait a couple of hours. The service was completed an a very satisfactory manner and James came and found me in the lounge area right away. James was courteous and professional throughout the whole experience, but I feel some things could be done to improve the process for the Service Reps and the Customer alike. Such as: Have a dedicated greeter when it's busy, just to take customers names when they arrive, let them know a service rep would be with them as soon as possible, and show them where to park. When customers call for or request a service appointment online, make whether a rental vehicle will be needed or not, part of the process. That said, I really enjoy my new Jeep Cherokee and feel that I got the best deal, by purchasing it from Auburn Chrysler Dodge Jeep Ram. I have had it serviced twice now and everything has been handled to my satisfaction. More

Brian Evans Brain went the extra mile to make sure everything that could be covered under my extended warranty was identified. Found one item I didn't know about Brain went the extra mile to make sure everything that could be covered under my extended warranty was identified. Found one item I didn't know about that saved me $220!! Called to keep me posted during investigation and repair. Very pleased! More

Great to work with! Our family recently moved to the area and our Dodge needed an oil change. Lili Steele had the car in and out in a about an hour. Not bad for a dealers Our family recently moved to the area and our Dodge needed an oil change. Lili Steele had the car in and out in a about an hour. Not bad for a dealership! More

SERVICE DEPARTMENT My service rep was Ryan Alcombrack and he did a great job ensuring that a coupon that I had was applied for our service. They had never seen the coup My service rep was Ryan Alcombrack and he did a great job ensuring that a coupon that I had was applied for our service. They had never seen the coupon and honored it. He was very personable and professional. He also called to get a price for our cracked windshield which was helpful. The one thing that I would recommend and this is for the dealership, there were 5 people waiting and the TV wasn't on and there is no coffee made or anything complementary for the guests. Most dealersihp and good about this but this was one thing to work on. More

Service Dept My service rep was Ryan Alcombrack and he did a great job of determining my needs and getting my vehicle serviced. He was very personable and professi My service rep was Ryan Alcombrack and he did a great job of determining my needs and getting my vehicle serviced. He was very personable and professional. Look forward to my next appointment. More

Sean bouthillier is a great service manager!! Sean went above and beyond with his service in the service department. I could not be happier with how convient and great he made my experience with A Sean went above and beyond with his service in the service department. I could not be happier with how convient and great he made my experience with Auburn Crysler Dodge Jeep. I will defiantly always go there for device on my Jeep!! Thanks Sean!! You Rock!! More

Satisfaction Pleased with the service and professionalism of the service staff. Addressed my concerns and gave me a game plan on some of the areas my vehicle neede Pleased with the service and professionalism of the service staff. Addressed my concerns and gave me a game plan on some of the areas my vehicle needed work on. More