Auburn Chrysler Dodge Jeep Ram

Dodge charger girl for Life My 2010 charger was making unhappy metal sounds one Saturday am called my old car repair people,no one could fit me in for weeks,!! Called Auburn Chry My 2010 charger was making unhappy metal sounds one Saturday am called my old car repair people,no one could fit me in for weeks,!! Called Auburn Chrysler Dodge Jeep Ram in Auburn.They are open at 7:00 am !! Asked if I could have the Charger towed in for repair,they to were booked solid but took my car as I had appointment for following week .Long story short, James Helling amazing service advisor listened to my concerns and answer all my calls and texts in timely manner.They even let me see the damages inside my engine,how cool is that Andy the service manager was Great.when James was on vacation Tony mantained communication. Happy ending they stuck with it . I now have new engine with 100'000 mile warranty or 3 years on parts and Labor!!! Who does that only Dodge. I love my car and my Dealership. More

Lili Steele's knowledge saved me from a disaster! I was in the dealership for a recall issue (minor-replace a sticker under the hood). While Lilli Steele was showing me under the hood where the stick I was in the dealership for a recall issue (minor-replace a sticker under the hood). While Lilli Steele was showing me under the hood where the sticker was to be placed she noted the smell of antifreeze. (I did not smell it.) She looked around and saw nothing at first but after closer examination she observed signs of an antifreeze leek on a new Jeep with just 20k miles on it. Because of her observation, she set up an appointment and I learned that I had a leek in my radiator. They replaced the radiator and saved me from a certain future break down on the road. Lili's professionalism, knowledge, and absolute desire to to the right thing for a customer is commendable. Auburn Chrysler Dodge Jeep Ram is extremely lucky to have an exemplary employee such as Lili Steele. In my many, many years of driving and owning automobiles, Lili Steele is the finest Service Technician I have ever come across!! More

service Shannon Weir assisted me in getting my vehicle serviced and was very professional and courteous. I would recommend him and Auburn Chrysler Dodge to an Shannon Weir assisted me in getting my vehicle serviced and was very professional and courteous. I would recommend him and Auburn Chrysler Dodge to anyone who wants thorough and complete service. More

Lili Steele is a 5 star employee Lili was amazing She took the time to check details about my Jeep and the required maintenance. I felt I was in good hands The staff that tende Lili was amazing She took the time to check details about my Jeep and the required maintenance. I felt I was in good hands The staff that tended to my Jeep were wonderful. Thank you More

Good experience The sales man Taylor Bottini was very helpful and answered all my question. But the Finance manager BG , needs to slow down and explain things better. The sales man Taylor Bottini was very helpful and answered all my question. But the Finance manager BG , needs to slow down and explain things better. More

Repair horn noise in vents with AC on Thank you for going the extra mile to repair my 2015 Dodge Grand Caravan. Service writer Brian Evans and shop foreman I do not know his name were outs Thank you for going the extra mile to repair my 2015 Dodge Grand Caravan. Service writer Brian Evans and shop foreman I do not know his name were outstanding! Pleasure using Auburn Chrysler Plymouth Dodge service department. There main concern that my car is repaired and I really appreciate them. Everyone that I have encountered at dealarship is very polite. Thank you very much, Beryl Sanders More

Fantabulous Shannon Weir is a wonderful, helpful Service Advisor ~~ Thank You for having him there as a wonderful advisor and friend. I know the next visit will Shannon Weir is a wonderful, helpful Service Advisor ~~ Thank You for having him there as a wonderful advisor and friend. I know the next visit will be worth my time :) More

warranty work No problems, work done correctly. Brian Evans, my service advisor was very proactive and called me every afternoon with updates on the repair work No problems, work done correctly. Brian Evans, my service advisor was very proactive and called me every afternoon with updates on the repair work for my Jeep. The work done was explained to me when I picked up Jeep from dealer. No issues on work done last week. Great dealer who has a genuine interest in customer satisfaction. More

Brian Evans is the best service person Brian Evans at Auburn Dodge Chrystler Jeep is the best customer service person I've ever delt with. Everyone at this dealership is great, but Brian is Brian Evans at Auburn Dodge Chrystler Jeep is the best customer service person I've ever delt with. Everyone at this dealership is great, but Brian is absolutely wonderful. I'm always well taken care of and I highly recommend this service center. Thank you Brian Cris B More

Exhaust Leak In Jeep Grand Cherokee A special thanks to my Service Adivsor, Lili Steele, for taking care of the repair of the exhaust leak on my 2011 Jeep Grand Cherokee. It turned out A special thanks to my Service Adivsor, Lili Steele, for taking care of the repair of the exhaust leak on my 2011 Jeep Grand Cherokee. It turned out to be 2 broken studs, one of which couldn't be extracted from the head. The exhaust manifold had to be removed and replaced, the head pulled and the stubborn studs replaced. Lili kept me advised on the status of the repair every step of the way. Since the vehicle is a Certified Pre Owned car, the repairs and the rental car were provided at no charge. Another bonus! The car is now working perfectly and I was extremely satisfied with the process and the end result. More