Auburn Chrysler Dodge Jeep Ram

AWESOME ! Check engine light came on in my 2016 RAM 4WD. I live in Roseville so I tried the local dealership. Was told I couldn't get it in for over a week. So Check engine light came on in my 2016 RAM 4WD. I live in Roseville so I tried the local dealership. Was told I couldn't get it in for over a week. So I called Auburn Dodge and they bring it right in. Forrest met me on the service drive and took all of my information. My advisor was Brian Evans and he was outstanding. Got the truck right in and in a short time the issue was identified. Couple hours later the truck was 100% and ready to go. Thank you Brian, Forrest and Auburn Dodge. I love the drive to Auburn and I'll certainly be back! More

"Noise Unknown"! Dealership Crew was very professional in handling the situation, which ultimately turned out to be a warranted item, but still was handled like I was Dealership Crew was very professional in handling the situation, which ultimately turned out to be a warranted item, but still was handled like I was paying for the service. A vast improvement over "A Typical" Dealership experiences these days. I'd say these folks are on the right track to build customer loyalty! Harry More

Service Terrific service on our first visit to the dealership. Charles Bruce was knowledgeable and very hospitable.🥂The dealership is customer friendly and Terrific service on our first visit to the dealership. Charles Bruce was knowledgeable and very hospitable.🥂The dealership is customer friendly and worth the drive to Auburn. More

You found the problem when nobody else could!!! Service Advisor, Jim Helling was completely professional and handled my problem without scaring me about the cost. I would recommend Jim and the deale Service Advisor, Jim Helling was completely professional and handled my problem without scaring me about the cost. I would recommend Jim and the dealership to anyone who needed their car problem solved when no other place could find the problem! More

A very welcome new wrinkle When I arrived for my service appointment, I was pleasantly surprised to see a lecturn outside the advisor doors manned by a pleasant person who took When I arrived for my service appointment, I was pleasantly surprised to see a lecturn outside the advisor doors manned by a pleasant person who took my information and guided me to Brian Evans' cubby. This was a new experience for me, as in the past I had to peek through glass doors trying to find a service advisor who was 1) present and 2) not servicing another customer. This made the checkin experience for me much more smooth and enjoyable. Brian was very professional and answered all my questions, many before my even asking. The whole service experience went very smoothly and I came away vowing to return. More

Excellent service advisor! I have been to the dealership for services multiple times. I met Brian Evans and have never had such a caring, understanding, knowledgeable service ad I have been to the dealership for services multiple times. I met Brian Evans and have never had such a caring, understanding, knowledgeable service advisor ever! He truly cared about my experience and my family safety. I had a bad experience before but after meeting Brian my mind has changed. I will bring my vehicle back here and specifically ask for him. He is truly an exceptional person! More

Excellent Service! Service Advisor James (JImmy) Helling was prompt, polite & professional. My warranty work was completed in just an hour and a half, while I waited - w Service Advisor James (JImmy) Helling was prompt, polite & professional. My warranty work was completed in just an hour and a half, while I waited - which was 30 minutes less than expected and at least two hours less than told, when I made my appointment. I’ll definitely be back! More

Gradatude Brian Evans has been very helpful and understanding.with our situation,customer service great.finding the best deal me being ill and on a fixed incom Brian Evans has been very helpful and understanding.with our situation,customer service great.finding the best deal me being ill and on a fixed income, thank you ...pat leedy More

Recall visit Check in with Brian Evans was a breeze for the two recalls on our 2010 Jeep Wrangler. Due the distance from the dealership to home it was necessary Check in with Brian Evans was a breeze for the two recalls on our 2010 Jeep Wrangler. Due the distance from the dealership to home it was necessary to wait. Brian indicated that one of the recalls would take several hours. He (and the mechanics, of course) were able to get the work done before noon lunch break and I was happily on my way. More

Sales and Service of my 2016 Jeep Cherokee Jason ( Otis ) Anderson was very patient and polite while I asked questions and then he explained what every thing on the vehicle was for. . We then t Jason ( Otis ) Anderson was very patient and polite while I asked questions and then he explained what every thing on the vehicle was for. . We then took the test drive and asked more questions. I'm very satisfied with sale of my Jeep Cherokee! Thank you Otis! Carol More