Auburn Chrysler Dodge Jeep Ram

Service Terrific service on our first visit to the dealership. Charles Bruce was knowledgeable and very hospitable.🥂The dealership is customer friendly and Terrific service on our first visit to the dealership. Charles Bruce was knowledgeable and very hospitable.🥂The dealership is customer friendly and worth the drive to Auburn. More

You found the problem when nobody else could!!! Service Advisor, Jim Helling was completely professional and handled my problem without scaring me about the cost. I would recommend Jim and the deale Service Advisor, Jim Helling was completely professional and handled my problem without scaring me about the cost. I would recommend Jim and the dealership to anyone who needed their car problem solved when no other place could find the problem! More

A very welcome new wrinkle When I arrived for my service appointment, I was pleasantly surprised to see a lecturn outside the advisor doors manned by a pleasant person who took When I arrived for my service appointment, I was pleasantly surprised to see a lecturn outside the advisor doors manned by a pleasant person who took my information and guided me to Brian Evans' cubby. This was a new experience for me, as in the past I had to peek through glass doors trying to find a service advisor who was 1) present and 2) not servicing another customer. This made the checkin experience for me much more smooth and enjoyable. Brian was very professional and answered all my questions, many before my even asking. The whole service experience went very smoothly and I came away vowing to return. More

Excellent service advisor! I have been to the dealership for services multiple times. I met Brian Evans and have never had such a caring, understanding, knowledgeable service ad I have been to the dealership for services multiple times. I met Brian Evans and have never had such a caring, understanding, knowledgeable service advisor ever! He truly cared about my experience and my family safety. I had a bad experience before but after meeting Brian my mind has changed. I will bring my vehicle back here and specifically ask for him. He is truly an exceptional person! More

Excellent Service! Service Advisor James (JImmy) Helling was prompt, polite & professional. My warranty work was completed in just an hour and a half, while I waited - w Service Advisor James (JImmy) Helling was prompt, polite & professional. My warranty work was completed in just an hour and a half, while I waited - which was 30 minutes less than expected and at least two hours less than told, when I made my appointment. I’ll definitely be back! More

Gradatude Brian Evans has been very helpful and understanding.with our situation,customer service great.finding the best deal me being ill and on a fixed incom Brian Evans has been very helpful and understanding.with our situation,customer service great.finding the best deal me being ill and on a fixed income, thank you ...pat leedy More

Recall visit Check in with Brian Evans was a breeze for the two recalls on our 2010 Jeep Wrangler. Due the distance from the dealership to home it was necessary Check in with Brian Evans was a breeze for the two recalls on our 2010 Jeep Wrangler. Due the distance from the dealership to home it was necessary to wait. Brian indicated that one of the recalls would take several hours. He (and the mechanics, of course) were able to get the work done before noon lunch break and I was happily on my way. More

Sales and Service of my 2016 Jeep Cherokee Jason ( Otis ) Anderson was very patient and polite while I asked questions and then he explained what every thing on the vehicle was for. . We then t Jason ( Otis ) Anderson was very patient and polite while I asked questions and then he explained what every thing on the vehicle was for. . We then took the test drive and asked more questions. I'm very satisfied with sale of my Jeep Cherokee! Thank you Otis! Carol More

Dodge charger girl for Life My 2010 charger was making unhappy metal sounds one Saturday am called my old car repair people,no one could fit me in for weeks,!! Called Auburn Chry My 2010 charger was making unhappy metal sounds one Saturday am called my old car repair people,no one could fit me in for weeks,!! Called Auburn Chrysler Dodge Jeep Ram in Auburn.They are open at 7:00 am !! Asked if I could have the Charger towed in for repair,they to were booked solid but took my car as I had appointment for following week .Long story short, James Helling amazing service advisor listened to my concerns and answer all my calls and texts in timely manner.They even let me see the damages inside my engine,how cool is that Andy the service manager was Great.when James was on vacation Tony mantained communication. Happy ending they stuck with it . I now have new engine with 100'000 mile warranty or 3 years on parts and Labor!!! Who does that only Dodge. I love my car and my Dealership. More

Lili Steele's knowledge saved me from a disaster! I was in the dealership for a recall issue (minor-replace a sticker under the hood). While Lilli Steele was showing me under the hood where the stick I was in the dealership for a recall issue (minor-replace a sticker under the hood). While Lilli Steele was showing me under the hood where the sticker was to be placed she noted the smell of antifreeze. (I did not smell it.) She looked around and saw nothing at first but after closer examination she observed signs of an antifreeze leek on a new Jeep with just 20k miles on it. Because of her observation, she set up an appointment and I learned that I had a leek in my radiator. They replaced the radiator and saved me from a certain future break down on the road. Lili's professionalism, knowledge, and absolute desire to to the right thing for a customer is commendable. Auburn Chrysler Dodge Jeep Ram is extremely lucky to have an exemplary employee such as Lili Steele. In my many, many years of driving and owning automobiles, Lili Steele is the finest Service Technician I have ever come across!! More