Auburn Chrysler Dodge Jeep Ram

Great Dealer - Tom Holst is a great person to deal with. In the last year, I have purchased three vehicles from them, as well as others before these three. My salesman, Tom Holst, is an honest, fair guy wit In the last year, I have purchased three vehicles from them, as well as others before these three. My salesman, Tom Holst, is an honest, fair guy with no BS. The parts department is great and the service department is top-notch. I highly recommend this dealership if you are looking to purchase an FCA vehicle. More

An 'oasis' in a the desert of non-caring service A year ago I was looking for a new truck, and was advised to make the drive to Auburn Dodge if I really wanted a very competitive dealer coupled with A year ago I was looking for a new truck, and was advised to make the drive to Auburn Dodge if I really wanted a very competitive dealer coupled with stellar sales support and customer care. I did, and with the help of 'Tom' found my ideal truck and price followed by a fast and seamless closure. At the time, Tom also suggested that I continue to make the drive up to 'Auburn' to utilize their service department, assuring me that I would not be disappointed. Have had no issues with the truck since, and it was due for it's required oil change and I also had three recalls that had accumulated during the last year. Rather than going to the three dealers closer to me, I followed Tom's advice and made an appointment with their service department. I was immediately greeted by the service advisor Charles Bruce when I arrived. In the process of logging me into the system he noticed the 3 outstanding recalls and asked it I also wanted to take care of those during my visit... I hesitated as I had heard on the 'Forums' that one of them could take hours to complete... however he assured me that he could 'do it all' in approx. 1 1/2 hrs... AND HE DID! Also, the cost of the oil change for the truck was VERY competitive. Thanks Tom for my truck and your advice, and thanks Charles for the rare experience for me with positive service center performance - absolutely outstanding. Please pass this onto your fellow team members, as it takes a 'team' to make it a great dealer experience. In summary as stated at the beginning of my review... TAKE THE DRIVE TO AUBURN DODGE... you will be glad you did. Thom Lee More

Jeep Grand Cherokee Safety Recall Lili and the staff made the process seamless. She even arranged a complimentary rental car for the day. We had a 7am appointment and were greeted with Lili and the staff made the process seamless. She even arranged a complimentary rental car for the day. We had a 7am appointment and were greeted with a fantastic attitude and Lili showed tremendous pride in her work. I would highly recommend them fir any of your service needs. More

Sorry, you lost my business I took my Ram truck in for a warranty repair to repair the 5.7 “hemi-tick” exhaust leak. I was told it would be ready in the afternoon and I would get I took my Ram truck in for a warranty repair to repair the 5.7 “hemi-tick” exhaust leak. I was told it would be ready in the afternoon and I would get a call when ready. No call so I called. I was told they needed three days to fix. Being at the end of the warranty, I agreed. End of week, no call. They HADN’T EVEN STARTED THE REPAIR! I was told they would need to pull the cylinder head to fix. At that point I took my truck back and it ticked even louder than when I brought it in. Sorry guys, I can’t trust you. More

Great service Kristi Haley guided by Dodge Ram through needed repairs and got it back to me the same day when it was supposed to take over night...saved me a second Kristi Haley guided by Dodge Ram through needed repairs and got it back to me the same day when it was supposed to take over night...saved me a second trip. More

Service Brian Evans My truck went in for warranty work. Brian Evans was very professional and really easy to work with. He got my truck back to me as soon as possible. He My truck went in for warranty work. Brian Evans was very professional and really easy to work with. He got my truck back to me as soon as possible. He kept me updated on progress and the process. I would highly recommend him for any work needed and will definitely take my vehicle to him for all of my service needs. More

Fast service, reasonable service, good service!! Charlie Bruce is my service rep. He made sure my needs were met with my time constraints! They worked thru lunch to get me out on time! I’m never dis Charlie Bruce is my service rep. He made sure my needs were met with my time constraints! They worked thru lunch to get me out on time! I’m never disappointed! He makes sure I’m safe on the road. He explains in detail what the problem is, how to fix it and what it will cost. So glad I bought the lifetime warranty - It has saved me money! Love my Jeep and all the service. M More

Good experience Lili Steele, service advisor,handled our need for a air bag inflator and diesel smog check with grace and “can-do” atttude, getting us on the road in Lili Steele, service advisor,handled our need for a air bag inflator and diesel smog check with grace and “can-do” atttude, getting us on the road in a very reasonable time. More

Crooks I thought we had a deal for a used Ford F150, at $20,500 and I told them I had my own financing through my credit union. They called my credit union a I thought we had a deal for a used Ford F150, at $20,500 and I told them I had my own financing through my credit union. They called my credit union and said the payment would be $381. I told them that it was incorrect and called my credit union myself. Sure enough my actual payment was to be $334. The sales manager called me and said that somebody had calculated with a "fat finger". I then told him that I still wanted the truck but would only pay $19,000, knowing they would not do the deal, but they had tried to screw me and I was really mad. Bottom line is that I was quite willing to give them their full asking price, but that wasn't good enough for these crooks. They just had to try to screw me on the payment. Also they shot a credit application to several banks that I had never given them permission to do, hurting my credit. Be very careful trying to deal with these crooks. More

Ram service Took my Ram truck in for warranty work and oil change. Brian Evans was wonderful to work with! He was friendly, professional, and did an excellent job Took my Ram truck in for warranty work and oil change. Brian Evans was wonderful to work with! He was friendly, professional, and did an excellent job. Would highly recommend them! More