Auburn Chrysler Dodge Jeep Ram

I had the gear shift break off of my 2016 Ram 2500, which pretty much left my truck un drivable. When I called Auburn Ram/Jeep and explained my situation they took my truck the next day even though they were pretty much left my truck un drivable. When I called Auburn Ram/Jeep and explained my situation they took my truck the next day even though they were 3 weeks out with scheduled appointments. They got the job done in one day and I was back on the road. Many thanks to Charles Bruce and the service department at Auburn Chrysler/Jeep/ Ram ! More

I was told by a service writer that " my appointment means nothing" when they didn't have a tech available to do the recall wok on my Ram. What a load of crap why make an appointment if they say it mean means nothing" when they didn't have a tech available to do the recall wok on my Ram. What a load of crap why make an appointment if they say it means nothing. I will continue to look for a reliable dealer for warranty work and go to private shops for everything else. More

Great experience with this dealer. Will be dealing with them for maintenance in the coming months Will be dealing with them for maintenance in the coming months More

Chris Lawson a service advisor was very helpful. I came in for an oil change/tire rotation and was also able to get the recall for the EGR cooler fixed(This was unexpected and didn’t take much extra I came in for an oil change/tire rotation and was also able to get the recall for the EGR cooler fixed(This was unexpected and didn’t take much extra time.) He explained to me a little about the part and what it does for the truck. He seemed willing to help. It ended up being a good experience. I usually won’t take the time to write a review but I did want to point out that Chris was extremely informative and gave great customer service. More

Very nice service. Friendly and kind service department. Recommend for all your Chrysler, Dodge, Ram, Jeep needs. Friendly and kind service department. Recommend for all your Chrysler, Dodge, Ram, Jeep needs. More

Jeremiah Haylor was my service advisor for the second time in 5 weeks for some extensive repairs. The radio system was out of warranty (barley) and expensive. Chrysler covered it. Other repairs were cove time in 5 weeks for some extensive repairs. The radio system was out of warranty (barley) and expensive. Chrysler covered it. Other repairs were covered under extended warranty. This is the first time I have ever had such good service from a dealership and they didn't try to sell me things I didn't need. Very impressed and I will be back. More

Jeremiah Haylor, service advisor, was courtesy and kept me in the loop. Service was completed in shorter time than expected and was less expensive. me in the loop. Service was completed in shorter time than expected and was less expensive. More

Michael Degroot was able to get my Ram oil changed without an appointment and a minimal wait. without an appointment and a minimal wait. More

I was very pleased with the service and quick turnaround for a very simple procedure. My service advisor Rob Brassfield made me feel valued as a customer. I will go back when needed. for a very simple procedure. My service advisor Rob Brassfield made me feel valued as a customer. I will go back when needed. More

Michael Degroot Service Team were great. My 2016 RAM 2500 Diesel check engine light came on. Turned out to be the Turbo Actuator. $2K+ repair but luckily I have an extended warranty. Our My 2016 RAM 2500 Diesel check engine light came on. Turned out to be the Turbo Actuator. $2K+ repair but luckily I have an extended warranty. Our service technician Jeremiah was nice enough to not only locate the warranty in my truck but also did all the processing of it. All I had to do was pay the deductible. Jeremiah was very clear in explaining the problems and spent the time to answer my questions. More