Auburn Chevrolet

misdiagnosed oil leak and lied about it, and double charged My mother took her 2008 Saturn Vue here for a oil leak. I knew she either had a oil pan gasket leak or a rear main seal leak. They did the oil pan ga My mother took her 2008 Saturn Vue here for a oil leak. I knew she either had a oil pan gasket leak or a rear main seal leak. They did the oil pan gasket and charged her like $800 and sent her on her way. Sure enough a couple days later the vehicle was leaking the same amount of oil. So she brought it back and they said she also had a leaking rear main seal. It was leaking the same amount of oil and they did not want to own up to the fact that they misdiagnosed the oil leak. They said that the oil pan gasket was leaking too, which if it was leaking the same amount of oil seems impossible. It is understandable how they misdiagnosed this leak, because the rear main seal is near the oil pan seal and oil would have gotten on the oil pan seal. But they would not own up to the fact that they misdiagnosed the leak. They charged her another $800 for the rear main seal leak, she said they took off like $200. I would not have paid but I guess she is kind of a push over and the service people don't mind not being honest. More

Good experience, happy with purchase Chris is a great sales person was helpful, not pressuring in any way. Really liked him explaining and helping setting up car features and his offers t Chris is a great sales person was helpful, not pressuring in any way. Really liked him explaining and helping setting up car features and his offers to help in the future. More

Great staff! Great staff, very good experience buying a new Silverado. No high pressure sales routine. They wanted to much sure this was the correct vehicle to mee Great staff, very good experience buying a new Silverado. No high pressure sales routine. They wanted to much sure this was the correct vehicle to meet my needs and answered my questions thoroughly. They also allowed my wife and I, time and space to make our decision. I will continue to have all my service work done at this dealership as well. The service department always does a great job. More

Courteous and prompt Auburn Chevrolet exceeded my expectations of a car dealership. The response to my web request for a test drive of a 2015 Camaro was met promptly and Auburn Chevrolet exceeded my expectations of a car dealership. The response to my web request for a test drive of a 2015 Camaro was met promptly and courteously by Josh Kelly. I responded and we met as planned and the experience was very good. Josh was more than willing to help me explore the features of the Camaro and accompanied me to my home (about 6 miles away) so my invalid wife of 57 years could have a look at the Camaro before we made a decision to purchase the car. Dave prepared all the paper required for the sale. I am very pleased with customer care shown by Auburn Chevrolet. More

Great atmosphere to purchase a vehicle. Everyone at Auburn Chevrolet was very helpful in getting me the vehicle I wanted. Clean and very professional establishment. From the second I walked Everyone at Auburn Chevrolet was very helpful in getting me the vehicle I wanted. Clean and very professional establishment. From the second I walked in until I drove away with my new car I was not bad to feel like a stranger. I will be glad to recommend Auburn Chevrolet to any of my colleagues in the future. More

Helpful, Caring, and Efficient Truly an experience of friendliness as soon as I walked through the door. Made me feel like they truly cared about my purchase and future business. Truly an experience of friendliness as soon as I walked through the door. Made me feel like they truly cared about my purchase and future business. I explained what I wanted, was shown what I wanted - not what they wanted to sell. Each step of buying the new car occurred quickly and efficiently. They even worked to provide better financing with better rates than I expected. I would highly recommend for the person seeking an honest caring group that will make the extra effort to do things right. More

Honest, efficient, and laid back...highly reccommend. Like most people, I researched what I was looking for online. I ran across an ad in Auto trader from Auburn Chevrolet for a used 2015 Tahoe LT with on Like most people, I researched what I was looking for online. I ran across an ad in Auto trader from Auburn Chevrolet for a used 2015 Tahoe LT with only 4k miles on it for a terrific price. I contacted Erik Moss from the website and asked a couple of questions regarding the vehicle and also asked if he could supply me with additional pictures so I could get a better look at the vehicle. He not only obliged immediately, but then impressed me further when he didn't use the opportunity to harass me with a barrage of phone calls and try to pressure me into making it in to the dealership. Instead he kept things extremely light through sparse text responses to my questions and a couple of emails. When I got to the dealership, he had the vehicle pulled up to the front and it was shining like it was just off the assembly line! With an initial introduction, he was just as laid back and easy to deal with as before and really made the process of buying a vehicle comfortable. We love the vehicle, feel like we got a terrific price, and certainly give Auburn Chevrolet and Erik Moss 5 stars for the overall purchasing experience. More

Excellent, fast, and truthful At auburn chevrolet the entire staff are willing to put in the extra hours to make sure you are completely satisfied. From finding the perfect car At auburn chevrolet the entire staff are willing to put in the extra hours to make sure you are completely satisfied. From finding the perfect car to fit your lifestyle and needs to getting you the financing you deserve at the best possible rate - I'd rather not waste my time haggling and arguing at other dealerships to ultimately be unsatisfied and still end up going where I knew I should've gone in the first place. I have bought two vehicles from auburn chevrolet and couldn't be more satisfied. More

No stress and so happy In the past few months we've been trying to find that one car that just felt like our dream car. I had some minor credit issues and needed some help. In the past few months we've been trying to find that one car that just felt like our dream car. I had some minor credit issues and needed some help. The first time didn't go so well, but they went above and beyond to make it right and we went home with a top model Cruze. I really liked this car but something was still not quite right. It wasn't my dream car and was a bit small for our 5 person family. We went to work on repairing and rebuilding my credit. Then called our good friends Brent and Pavel a few months later and asked for their thoughts on how it looked. Great news!!! Now we have the Malibu Turbo or mack daddy Malibu as Pavel put it. They always made us feel like family. Never like we were those annoying car buyers (even though I know we were). I would recommend them in a heartbeat. Even my kids looked forward to going there....and car buying is not a quick process. So very happy! I couldn't ask for better. More

amabilidad y servicio Primero que nada mil gracias ha Chelsea por su tiempo y paciencia hacia mi; por esos email no contestados . Primero que nada mil gracias ha Chelsea por su tiempo y paciencia hacia mi; por esos email no contestados . Chelsea mil gracias por tu ayuda , estamos muy contentos por tu ayuda , ojala existieran más personas como tú .gracias More