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Atlantic Toyota - Service Center

Lynn, MA

4.5
171 Reviews

171 Reviews of Atlantic Toyota - Service Center

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August 08, 2024

Súper , very nice timely services 🙌🏽I went today for my first 5,000 miles check up, they said will be one hour and it was exactly a one hour wait 🙌🏽 More

by bfermin99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Abdi
Aug 09, 2024 -

Atlantic Toyota responded

We're glad to hear you had a timely and pleasant experience with our team at Atlantic Toyota. Thanks for sharing your feedback!

July 27, 2024

I took my 22 RAV4 for 20K service to this dealership. Once I got home, I did let the engine cool for 20 minutes and checked the oil level. To my surprise the oil level was double what the car required; t More

by Mo
Workmanship
Recommend Dealer
No
Employees Worked With
Jeannette Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen zelaya
Jul 29, 2024 -

Atlantic Toyota responded

We apologize for the inconvenience and frustration you experienced during your recent service visit. It's concerning to hear about the overfill issue, and we understand how this could impact your trust in our services. We appreciate you bringing this to our attention so we can address it with our team. If you'd like to discuss further or have any other concerns, please reach out directly. Thank you, John Biggio - General Manager - 339-883-2505

July 24, 2024

I am very satisfied with atlantic toyota for their good work Excelent work appreciated much More

by thomasgarcia3765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Atlantic Toyota responded

We appreciate your business and your review! Thanks from the Atlantic Toyota Team, Thomas!

June 14, 2024

As always courteous, professional extremely helpful. They are the best. I will come here to buy and service all of my vehicles. More

by torrtal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Atlantic Toyota responded

We're delighted to hear that you found our team at Atlantic Toyota courteous and professional. Thank you for your continued trust in us for all your vehicle needs!

May 07, 2024

informed service of tire leak. Service calls back sensor in tire needs to be changed. $340. 2 weeks latter tire still leaking. Service now say's dry rot, need new tires. Mind you More

by lundeinm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willam Biggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asst Service Mgr
May 22, 2024 -

Atlantic Toyota responded

I'm sorry to learn about your experience with the tire service. This is not reflective of our commitment to customer satisfaction and I'd like a chance to make things right. Please reach out so that we can discuss this further and find an appropriate solution for you. Thank you, John Biggio - General Manager - 339-883-2505

April 29, 2024

Always professional, service is timely and they stand by their work. Carmen is a pleasure to deal with. More

by JBT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Zelaya
Apr 30, 2024 -

Atlantic Toyota responded

JBT, it's great to know that Carmen and the team at Atlantic Toyota have been able to provide you with timely and professional service. Thanks for your positive feedback!

April 26, 2024

I’ve been coming there for a lot of years and never left disatisfiedalways happy More

by carol.mytych
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Sharkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abner D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Customer Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Atlantic Toyota responded

Carol, thank you for being a loyal Atlantic Toyota customer! We are happy to deliver you five-star service.

April 03, 2024

If you are looking for dealership that cares for providing great customer service, earn your trust and maintain your vehicle well. Atlantic Toyota is not the place for you. The service staff does no More

by Patty Z.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carmen - Service Dept
Apr 05, 2024 -

Atlantic Toyota responded

Patty, I'm really sorry to read about your experience. It's clear we've missed the mark in terms of customer service and professionalism - that's not what we strive for at all. We take feedback like yours very seriously as it helps us improve our services. If you're open to discussing this further, please reach out directly so we can address any issues or concerns you may have had with our team. Thank you, John Biggio - General Manager - 339-883-2505

March 28, 2024

Lorraine is an excellent manager. Always responds to any requests for service in a timely and respectful manner. People go above and beyond to help and make sure that you are satisfi More

by Pattyr
Recommend Dealer
Yes
Employees Worked With
Mike Abdi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorraine Murray
Mar 28, 2024 -

Atlantic Toyota responded

Patty, it's great to know that Lorraine and the team at Atlantic Toyota have consistently provided you with excellent service over the years. We appreciate your loyalty and look forward to serving you for many more years!

March 25, 2024

Jeannette was great she let me know in a timely manner what I needed done in addition to what I came in for which was oil lube job. More

by LindaMurano
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Atlantic Toyota responded

Linda, it's great to know Jeannette was able to assist you promptly and efficiently at Atlantic Toyota. We appreciate your feedback!

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