Atlantic Toyota - Service Center

Great service experience Came in for an oil change but ended up doing tires and rims because my girlfriend curbed a rim my service agent Jeannette was excellent she took great Came in for an oil change but ended up doing tires and rims because my girlfriend curbed a rim my service agent Jeannette was excellent she took great care of my wheel issue and it was a pleasant experience! More

Incomplete service Never received a phone call to notify me that my car was ready. Very poor customer service, and did NOT complete the service. Please look at your cust Never received a phone call to notify me that my car was ready. Very poor customer service, and did NOT complete the service. Please look at your customer in the eyes! It makes them feel appropriciated. More

Thieves as well as incompotent I went to this dealer to have my car checked after running over a traffic cone. The older man who checked me in was extremely slow and typed at a rat I went to this dealer to have my car checked after running over a traffic cone. The older man who checked me in was extremely slow and typed at a rate of about one word a minute. I asked about the ride I wanted to the commuter train and he said "the guy isn't in yet" and he wasn't sure when he'd be in, even though I had requested the ride when I booked the appointment on-line. He asked if I bought the vehicle at Atlantic Toyota. I said no. He then gave me a piece of paper to sign saying I agreed to pay $56.00 -- this is before the car was even looked at. I have never seen this at any other dealer I have been to and have never heard of such a thing. Usually they wait at least until some work is done before they take your money. I took my keys back and left there and will never go back. More

Dismissive Asst Service Manager I went there to get my two flat tires replaced. I had a warranty I bought from Expressway Toyota who assured it would be honored at any Toyota dealer. I went there to get my two flat tires replaced. I had a warranty I bought from Expressway Toyota who assured it would be honored at any Toyota dealer. Upon arrival the asst service manager was very dismissive as I tried to explain that I had a warranty. He insisted that the warranty would be honored there because I didn't buy the car from them. He said the payment would be a hassle for them. When I spoke to expressway they said they don't understand why he would honor the insurance.I will no go back there to get my car serviced nor purchase anything from them. It appeared he asst service manager was to occupied trying to eat his meatball sub for lunch. I went to Goodyear tire and they immediately took my care, replaced the tires, and shortly after got their payment. More

Service Rep said 'suck it' to a customer! IS THIS A FACE OF TOYOTA??? I had an appointment at ATLANTIC TOYOTA in Lynn, MA for excessive oil consumption test covered by Toyota's Warranty Enhan IS THIS A FACE OF TOYOTA??? I had an appointment at ATLANTIC TOYOTA in Lynn, MA for excessive oil consumption test covered by Toyota's Warranty Enhancement Program. The service rep tried to charge me for an oil change as he said it's needed for this test although the letter from Toyota clearly says the addition of oil (not a change-I just did it!) will be provided free of charge. When I mentioned that he said he wouldn't do it for free anyway and after I was about to leave he clearly and loudly said 'suck it'. I complained to the Service Dept. manager, Peter Carey, and he replied 'None of my people would say that' (!) After that he asked me what I am doing in Lynn area with NH plates!!! Seriously, IS THIS TOYOTA??? More

authenticity Holding true to it's word. Simply due to the length of time of a previous car service, it was the suggestion of Toyota that the next service be reduce Holding true to it's word. Simply due to the length of time of a previous car service, it was the suggestion of Toyota that the next service be reduced in price as means of apology. More

Great service. Pleasureable experience. I needed to bring my 2010 Toyota Corolla in for recall work. Meet immediately upon arriving and directed to a clerk that would help me. Clerk was ve I needed to bring my 2010 Toyota Corolla in for recall work. Meet immediately upon arriving and directed to a clerk that would help me. Clerk was very professional and friendly. After work order input she directed me to a very nice waiting area, indicated there was coffee and goodies, and directed me to the rest rooms. Work was done in a timely manner. Would recommend. More

MY car had a Steering wheal problem. send to this dealer. fixed it but did not Align it. send it 5 times for the same problem did not fix it was advised nothing wrong with it. send it to a different dealer w fixed it but did not Align it. send it 5 times for the same problem did not fix it was advised nothing wrong with it. send it to a different dealer was advised steering wheal need alignment but extended warranty wont pay. very upsed of the situation. will never use this dealer ever again. More

One year ago I was in the market for a new car; I knew I wanted a RAV4. I was determined to find the best price possible and was willing to visit every dealership within a 50 mile radius of my house. Atla wanted a RAV4. I was determined to find the best price possible and was willing to visit every dealership within a 50 mile radius of my house. Atlantic Toyota was the 2nd Toyota dealership I visited (I had a less-than-pleasant experience at another local Toyota dealership and decided to move on). I met with Shane Dennis, who said "I want to make this the last Toyota dealership you visit" and he did! Shane is an amazing salesman - professional, kind, knowledgeable, patient - and took the time to make sure I was getting the exact car I wanted. He discussed various financing options with me to make sure my purchase was within my budget. He called me a few days after I took possession of the RAV4 to make sure I was still happy with my decision. I put 30,000+ miles on my vehicle each year for work, so I return to Atlantic Toyota almost monthly for regular service visits and oil changes. Each and every time I am waiting in Atlantic's lovely waiting room, Shane comes by to say hello (remembering my name each time) and to chat for a few minutes. My vehicle is always serviced in under the amount of time I'm quoted, and the service is always perfect. Everyone at this dealership is pleasant and helpful, but Shane goes above and beyond the requirements of his job to please his customers. I am now a loyal Toyota owner, and a loyal Atlantic Toyota customer. I am positive that when the time comes for a new vehicle (another Toyota, of course), this is the dealership I will purchase from. More