Atlantic Toyota - Service Center

Just a routine visit My Prius was due for a tire rotation. My visit was on schedule. I was checked in and waited in the clean and warm waiting room. Although I thought My Prius was due for a tire rotation. My visit was on schedule. I was checked in and waited in the clean and warm waiting room. Although I thought the service took a bit longer than I expected the experience overall was pleasant. I went out to the lot and liked the new Prius and may visit again in Spring to possibly purchase a new Prius More

Great dealership The office is great. It is larger than the dealer in Lexington. The waiting area is at least 10 times bigger. You can park your car inside the indoor The office is great. It is larger than the dealer in Lexington. The waiting area is at least 10 times bigger. You can park your car inside the indoor garage to avoid the cold and/or rain. The waiting area has a room for kids. Free coffee and donuts m. Only downside is that the service took 1.5 hrs instead of the regular 1 1/4, but it was worth the extra 15 min of pleasure. More

I needed a battery The service writer was our regular person and I went in because I needed a battery and they just got a lot of them in yesterday so it was great timing The service writer was our regular person and I went in because I needed a battery and they just got a lot of them in yesterday so it was great timing !! I was in and out within 30 minutes !!! It was perfect in the midst of a really really bad snowstorm!! More

15,000 miles service I bought 3 Toyota’s at three different dealerships and by far Atlantic Toyota service department is the most professional and courteous staff that I h I bought 3 Toyota’s at three different dealerships and by far Atlantic Toyota service department is the most professional and courteous staff that I have ever experienced. More

Fast, Friendly, and Efficient! Always a great experience at Atlantic Toyota. I service my vehicles here most times due to the convenience of location. The service managers are the t Always a great experience at Atlantic Toyota. I service my vehicles here most times due to the convenience of location. The service managers are the the most courteous and friendly professionals I've met in the automobile industry. I just service my vehicle this morning for the annual safety inspection, and had another great experience. This family ran organization really does treat everyone like family. There's no pressure to purchase any additional services and the atmosphere is warm, and inviting. I've been to dealerships like IRA to service my vehicles and they will try to up-sell unnecessary service products, and in addition their service managers are extremely rude, impatient, and uninviting. Keep up the great work Atlantic! More

Service was great. Technician got my vehicle done in a fast time, and Dealership is always very friendly every time I come in for service. I would highly recommend this Technician got my vehicle done in a fast time, and Dealership is always very friendly every time I come in for service. I would highly recommend this dealership to friends. More

Great service experience Came in for an oil change but ended up doing tires and rims because my girlfriend curbed a rim my service agent Jeannette was excellent she took great Came in for an oil change but ended up doing tires and rims because my girlfriend curbed a rim my service agent Jeannette was excellent she took great care of my wheel issue and it was a pleasant experience! More

Incomplete service Never received a phone call to notify me that my car was ready. Very poor customer service, and did NOT complete the service. Please look at your cust Never received a phone call to notify me that my car was ready. Very poor customer service, and did NOT complete the service. Please look at your customer in the eyes! It makes them feel appropriciated. More

Thieves as well as incompotent I went to this dealer to have my car checked after running over a traffic cone. The older man who checked me in was extremely slow and typed at a rat I went to this dealer to have my car checked after running over a traffic cone. The older man who checked me in was extremely slow and typed at a rate of about one word a minute. I asked about the ride I wanted to the commuter train and he said "the guy isn't in yet" and he wasn't sure when he'd be in, even though I had requested the ride when I booked the appointment on-line. He asked if I bought the vehicle at Atlantic Toyota. I said no. He then gave me a piece of paper to sign saying I agreed to pay $56.00 -- this is before the car was even looked at. I have never seen this at any other dealer I have been to and have never heard of such a thing. Usually they wait at least until some work is done before they take your money. I took my keys back and left there and will never go back. More

Dismissive Asst Service Manager I went there to get my two flat tires replaced. I had a warranty I bought from Expressway Toyota who assured it would be honored at any Toyota dealer. I went there to get my two flat tires replaced. I had a warranty I bought from Expressway Toyota who assured it would be honored at any Toyota dealer. Upon arrival the asst service manager was very dismissive as I tried to explain that I had a warranty. He insisted that the warranty would be honored there because I didn't buy the car from them. He said the payment would be a hassle for them. When I spoke to expressway they said they don't understand why he would honor the insurance.I will no go back there to get my car serviced nor purchase anything from them. It appeared he asst service manager was to occupied trying to eat his meatball sub for lunch. I went to Goodyear tire and they immediately took my care, replaced the tires, and shortly after got their payment. More