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Atlantic Subaru

Bourne, MA

4.7
175 Reviews

124 Waterhouse Rd.

Bourne, MA

02532

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Showing 175 reviews

November 21, 2024

Atlantic Subaru is Excellent for Customer Service. I have been with them many years. !!! From the moment you arrive they work with you. I can only hope to be with them for many years to come ! Annmar More

by allelu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley, Eva and all the employees from the moment the door goes up till you leave
Nov 22, 2024 -

Atlantic Subaru responded

Annmarie, thank you for your loyalty and kind words about Atlantic Subaru! We're delighted to hear that our team has consistently provided excellent customer service. We look forward to serving you for many more years!

November 20, 2024

Poor communication and professionalism at the service counter with the exception of Jesse who was very helpful and you could tell she took a lot of pride in her job and customers More

by ralphs398
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mat
Nov 20, 2024 -

Atlantic Subaru responded

Thank you for sharing your feedback. While I'm glad to hear Jesse provided excellent service, it's disappointing that the overall experience didn't meet expectations. We strive for consistent professionalism and communication across our team, so I appreciate you bringing this to my attention. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Peter Oneill - Service Manager - 508-759-5000

November 18, 2024

Really great help with the purchase of my new vehicle. I would recommend buying a car from Subaru More

by Swazzy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gegam Sarkisian
Nov 19, 2024 -

Atlantic Subaru responded

We're so glad to hear it! Thank you for rating us five stars! – Atlantic Subaru

November 12, 2024

Service was excellent as always. The service team is very efficient and provided a full explanation of all work done More

by dsrocc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eva
Nov 13, 2024 -

Atlantic Subaru responded

Thank you for trusting the Atlantic Subaru team with your service needs! We appreciate your continued support and look forward to seeing you again next time. Take care!

November 07, 2024

Had a scheduled 2 item service for this upcoming weekend with Atlantic Subaru, called on a Monday to confirm the cost. They said, $40/tire rotation and between $105 and $140 for the oil change. I asked, wel More

by Disappointed Doug
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple Service Department Employees, Gegam Sarkisian
Dec 04, 2024 -

Atlantic Subaru responded

Doug, I'm sorry to hear about the lack of communication and clarity regarding your service appointment. We strive for transparency in our pricing and it's disappointing that we fell short here. If there's anything further you'd like to discuss or if you have any other concerns, please feel free to reach out. Thank you, Peter Oneill - Service Manager - 508-759-5000

October 01, 2024

Excellent Service. Beautiful Showroom and Comfortable waiting area. Super friendly Staff. Neighborly manners and actual a few neighbors. Loved the monthly displays. Lov More

by CHarding2548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulie Daphnis
Oct 02, 2024 -

Atlantic Subaru responded

Thank you for the wonderful review! We appreciate you being a part of the Atlantic Subaru family and look forward to seeing you at your next visit!

September 17, 2024

Top flight service from the moment the door rolls up. High tech, but highly personal. Intelligent and polite staff take time to tell old guys what is going on. More

by Nyedog27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Gegam Sarkisian
Sep 17, 2024 -

Atlantic Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Atlantic Subaru provided top-notch service and made your experience both high-tech and personal. We appreciate your support!

August 29, 2024

Subaru goes above and beyond in all aspects of what a dealership should do. EXCEPTIONAL! More

by lgreeley79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden and customer service staff
Aug 30, 2024 -

Atlantic Subaru responded

We're honored to be your go-to automotive resource! Thank you for the awesome review! - Atlantic Subaru

August 27, 2024

Made appointment online; arrived for same and was told that no appointment existed. After returning home discovered that my wife had received a reminder from service department of my appointment. Frankly More

by musicj48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gegam Sarkisian
Aug 28, 2024 -

Atlantic Subaru responded

We apologize for the confusion and frustration you experienced with your appointment. This is certainly not reflective of our commitment to serving all customers equally, and we take such concerns very seriously. Please reach out so we can address this matter directly and ensure it doesn't happen again in the future. Thank you, Peter Oneill - Service Manager - 508-759-5000

August 19, 2024

Best dealership, everyone is SO professional, courteous and friendly. I always wait for my service and have an amazing experience, they are very informative and quick, facility is exceptionally clean. Woul More

by Dmdeal72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie five stars always
Aug 21, 2024 -

Atlantic Subaru responded

Thank you for sharing your recommendation! We appreciate your business and look forward to seeing you next time at Atlantic Subaru!

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