Back

Atlantic Subaru

Bourne, MA

4.8
162 Reviews

124 Waterhouse Rd.

Bourne, MA

02532

Directions

By Type

Showing 162 reviews

July 31, 2024

The service department was super busy and I waited a very long time.I had ann appointment. After 2 hrs when I checked progress, they hadn’t even begun. No one let me know. Karoline did fix it by loaning me More

by EAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley and karoline
Aug 02, 2024 -

Atlantic Subaru responded

Thank you for your patience and understanding. We're glad Karoline was able to resolve the issue professionally at Atlantic Subaru. We appreciate your feedback and hope to provide a smoother experience next time!

June 19, 2024

Kind, courteous, patuence, explains things well, and a clean building. Who ever is the gentleman at the gate, they are always informative on procedure and girls at the service counters are efficient. More

by Jean Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Menard was salesman who sold the car to me.
Jun 20, 2024 -

Atlantic Subaru responded

Jean, we're delighted to hear that you had such a positive experience with our team at Atlantic Subaru. Thanks for highlighting the efforts of our staff and the cleanliness of our facility!

June 18, 2024

As always the service at Atlanta Suvaru has been wonderful. They listen to any concerns and throughly repair the vehicle. More

by daterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Jun 19, 2024 -

Atlantic Subaru responded

Thank you for the great feedback! We're glad to hear that our team at Atlantic Subaru continues to provide attentive and thorough service. We appreciate your trust in us!

June 14, 2024

I can only compare this dealership to Mastria. This dealership knocks it out of the park by comparison. That said, Mastria set a very low bar. The service techs are actually helpful and genuine More

by RoadDawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eva
Jun 17, 2024 -

Atlantic Subaru responded

Thanks for the awesome feedback! We're glad to hear our service techs and Eva made your experience at Atlantic Subaru a standout one. We appreciate you choosing us!

May 21, 2024

1 st scheduled service. Completed quickly with no issues. Car was cleaned and washed and next service was scheduled for 10,000 miles. Staff was helpful and courteous. More

by zaroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gegam Sarkisian
May 22, 2024 -

Atlantic Subaru responded

Zaroy, it's great to know that your service visit at Atlantic Subaru was quick and efficient. We're glad our team could assist you effectively! Safe travels until your next scheduled service.

April 29, 2024

Terrible. I waited almost a month to get the check for my trade in - they told me it was "in the mail" - I drove down and had to request in person. I cancell More

by cici
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Petrosyan
Apr 29, 2024 -

Atlantic Subaru responded

I'm really sorry to read about your experience. This is not the level of service we aim for and it's clear that we've fallen short in this instance. I understand how frustrating these delays must be, especially with repeated attempts at communication going unanswered. We'd like to make things right here - please reach out so we can resolve this issue promptly and properly address any concerns you may have had during your visit with us. Thank you, Gegam Sarkisian - General Manager - 508-759-5000

Apr 29, 2024 -

cici responded

Thank you for your prompt response and for calling me directly. I appreciate you looking into this matter and resolving this issue. My only regret is that your finance manager had to let it get to this point. Thank you again.

April 20, 2024

Very friendly staff, and they are dog friendly of course! Happy with my lease experience. More

by Orangetrek
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gegam Sarkisian
Apr 22, 2024 -

Atlantic Subaru responded

We really appreciate you taking the time to leave Atlantic Subaru this awesome review, thank you!

April 20, 2024

Excellent customer service . Great service on the vehicle . Warm and welcoming. Would recommend to my family and friends More

by egerlt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karoline
Apr 22, 2024 -

Atlantic Subaru responded

We're delighted to know you had a great experience with us at Atlantic Subaru! Thanks for recommending our service and we look forward to welcoming your family and friends in the future. Safe travels!

April 12, 2024

Efficient and pleasant and no request too small. Loaners are top notch. Great wash and car is spotless on return. More

by jliljestrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 15, 2024 -

Atlantic Subaru responded

We're glad to know you had a pleasant and efficient experience with us at Atlantic Subaru! We always aim to provide top-notch service, including our loaner cars. Thanks for the review and enjoy your spotless car!

April 09, 2024

Excellent work and Jesse is great, she is very knowledgeable and I always ask for her when setting up a service or if I have any questions More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Apr 10, 2024 -

Atlantic Subaru responded

Linda, we're delighted to know that Jesse has been able to assist you so well at Atlantic Subaru. We appreciate your kind words and look forward to serving you in the future!

2
...