Back

Atlantic Kia - Service Center

West Islip, NY

4.5
153 Reviews

153 Reviews of Atlantic Kia - Service Center

Sort by
December 01, 2023

Brought my car in for oil change. There was also a recall on my car. They didn’t have the part so I had to come back and get a courtesy vehicle. They gave me an electric car. I did More

by ethanbaby07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above.
Dec 01, 2023 -

Atlantic Kia responded

Ethan, I'm sorry to read about your experience. We aim for top-notch service and it seems we fell short in this instance. The extended wait time and the condition of your car upon pick-up are not indicative of our usual standards. Your feedback is important as it helps us improve, so let's chat more about this when you have a moment - Nick Frank - Service Manager - 631-358-7000

December 01, 2023

My vehicle was checked in quickly, the software update was done with no problems and the check out was smooth. More

by DLPIGATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordie, Anthony Jakeup
Dec 01, 2023 -

Atlantic Kia responded

Thank you for the 5-star rating! We're glad to know your visit to Atlantic Kia was efficient and trouble-free! We look forward to serving you again! Have a great ride!

December 01, 2023

Nice and quick service. Oil change and recall handled in a very timely manor. Will be back. More

by JUDITH.BEATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jakeup
Dec 01, 2023 -

Atlantic Kia responded

We really appreciate you taking the time to leave Atlantic Kia this awesome review, thank you!

December 01, 2023

Kia was prompt with scheduling my appointment. They were able to accommodate me for the same day or first thing the next morning. They texted me early to let me know my car was being worked on. In More

by ZACHOUTSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jakeup
Dec 01, 2023 -

Atlantic Kia responded

Zach, it's great to know that you had a positive experience with our team at Atlantic Kia. We always aim for prompt and efficient service while keeping transparency in mind. Thanks for choosing us as your go-to option!

December 01, 2023

I went in for service a couple Of times but most recent I went and was assisted by Kevin. He is very knowledgeable, very helpful. More

by VMANNING23
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 01, 2023 -

Atlantic Kia responded

We're glad to know that Kevin was able to assist you during your recent visit at Atlantic Kia. We appreciate the positive feedback and we'll make sure it gets passed along!

December 01, 2023

He service department was great in assisting me with my vehicle, they were very courteous and very understanding to my needs being met, thanks guys Best regards More

by DAVIDATHOMAS0806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jakeup
Dec 01, 2023 -

Atlantic Kia responded

Hey David, we're glad to know our service team at Atlantic Kia was able to assist you effectively with your vehicle needs! Thank you for choosing us! We'll see you next time. Safe travels!

November 25, 2023

Nice and quick service. Front desk was very informative, polite and friendly. Look forward to my next visit. More

by bobnlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jakeup
Nov 27, 2023 -

Atlantic Kia responded

We're delighted to know you had a positive experience with our team at Atlantic Kia! We appreciate your feedback and look forward to seeing you again next time. Safe travels until then!

November 24, 2023

It's easy access for the dealership and super clean and comfortable to wait at. Music is a bit loud if you have work to do. Very polite team. andrew my salesman was there and even noticed me and helped m More

by sjupa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Vickers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Atlantic Kia responded

We're glad to know that you found our dealership comfortable and clean and that Andrew was able to assist with your questions. We appreciate the feedback about the music volume - we'll consider it for future improvements at Atlantic Kia!

November 17, 2023

Always great service. The staff is nice and efficient. The car is always returned super clean. More

by LOUIS.LAFRENIERE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jakeup
Nov 17, 2023 -

Atlantic Kia responded

Louis, thank you so much for trusting our Atlantic Kia team with the care of your vehicle! We're grateful for your continued support and look forward to your next visit!

November 16, 2023

I am nee to using this service department but so far they have been amazing More

by jpece369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jakeup
Nov 17, 2023 -

Atlantic Kia responded

We really appreciate you taking the time to leave Atlantic Kia this awesome review, thank you!

...
7
...