Atlantic Hyundai

Atlantic Hyundai responded

Eric I am sending this to General Sales Manager Lindsay Parisi to see what happened.

Ep1977 responded

He also refused to answer my simple question of "are there any rebates at this time?"

Ep1977 responded

I haven't been contacted by anyone so obviously this atrocious customer service is accepted or encouraged by the GM who I cannot get contact info for.

Atlantic Hyundai responded

Please contact the General Manager's office at 631/587-2455 so we can get you in contact with him. We did not have a name so we were not aware who this is.

Ep1977 responded

Atlantic Hyundai responded privately asking me to contact the GM which I did. He didn't care at all and told me someone else will call me to discuss what happened and that person never called. The horrible customer service obviously starts at the top at Atlantic Hyundai.

Atlantic Hyundai responded

Sir, I gave you the GMs private number to contact him. It goes to his personal assistant. There is no call that came to that line. He received this reply and was not happy to see that he did not get his call. Please call 631/587-2455 and ask for Sandra Dellolio my assistant. She will get me on the phone.

Ep1977 responded

I spoke with him via email. He doesn't care about how his staff blatantly lies and uses false advertising since he had no interest in hearing what happened.

Atlantic Hyundai responded

what email address did you send it to, and can you resend it to me at sdellolio@aagny.net

Ep1977 responded

I spoke with Peter Zorzy the GM via email. His response to my email was: Chris-Please reach out to Eric as soon as you can to discuss his dissatisfaction as per below There was no Chris copied on the email and he obviously had no interest. You want me to deal with his assistant so they can act like they care on his behalf?

Atlantic Hyundai responded

No I am his assistant and I am in direct contact. Can you provide your name so I can look up the email.,

Atlantic Hyundai responded

Eric I found the email and I tried to reach you by phone. I emailed you and hope we can resolve this issue.

Atlantic Hyundai responded

John, we're disappointed to hear about the experience you and your mother had while shopping here. We hold ourselves to a high standard of professional conduct, and it's disheartening to learn that we fell short of your expectations. We would appreciate the chance to speak with you further about this matter and see what we can do to make things right. Please don't hesitate to contact us so that we can assist you in any way possible. Thank you for bringing this matter to our attention. Lindsay Parisi - General Sales Manager - 631-587-0700

Johngiusto responded

Unfortunately Atlantic Hyundai's Standard is very poor at best. I have talked to many people about their car purchasing experiences, as well as mine at Atlantic Hyundai & they have been a nightmare to put it lightly. My 80 Year Old Mom was at the Atlantic Hyundai with a check in hand & Atlantic Hyundai was rude, vulgar & deceptive to both of us which caused us not to purchase at their dealership. Your message to me is a little to late & I will not recommend your dealership to anyone & will continue to tell everyone about our extremely bad experience at your dealership.

Atlantic Hyundai responded

John we tried working with you and your mom but when you are making demands on delivery we can not do, it makes difficult to have a great experience. Also, we worked with you over the phone, came to a deal and you changed it on delivery. You have been difficult with several staff members to the point your mother apologized for your behavior. Even if we had made the deal, it seems you would not have been happy.

Johngiusto responded

Atlantic Hyundai is the most unprofessional business I have ever dealt with, they are now spewing lies to cover up their bad business practices. The deal was complete with check in hand they tried to tell us how much we had to finance to benefit their business profits, which is not in line with Hyundai's Finance standards. There were no demands on delivery as they are stating we wanted to only finance $6,000 & pay a cashier check for the remainder & the finance manager was irate due to it not being what he wanted. I asked them to produce a document that stated limits on financing & they said they didn't have a supporting document for that. They also stated that we had to keep the loan for 6 months before paying it off which is not Hyundai Finance Standard practices. Atlantic Hyundai is also lying concerning my mom apologizing for poor behavior, I had a bad experience with the salesman Matt in which I asked management to assign us to a different salesman & my mom told Matt she was sorry it didn't work out with him. In no way is this an apology for our extremely overall bad experience at Atlantic Hyundai & their extreme bad business practices.

Atlantic Hyundai responded

John you never asked to have your mother reassigned. We as a dealership reached out to your mother and the management team spoke to your mother who told us that since your girlfriend left you that you have acted this way being rude to people. She said she like Matt but that you would not allow her to buy a car if she worked with Matt. Sandra Dellolio, the Internet Director and Lekwa Nnate met with your mother when she came back in and we assigned her to RK who you seemed to have a good experience with on May 13 but again when you changed the terms at delivery on May 18 is when we decided that it was not in our best interest to go forward. I find it funny that you are writing like you came into the dealership when you do not even live in the state and never came in. You made your mother uncomfortable how you acted that she apologized to Lindsay Parisi regarding how you acted. Maybe you should speak to her and get the facts straight on the apology, because she did it multiple times to our staff.

Johngiusto responded

This will be my last & final response to Atlantic Hyundai's Lies, Your dealership is disgusting & your business practices are disgraceful. I handled the entire car purchasing deal with Atlantic Hyundai for my mom. I asked Matt to talk to a manger to assign me a new salesman. Once a new salesman was assigned my mom went back to the dealership & we then made the preliminary deal to purchase. Your finance manager was rude & called off the deal due to his personal restrictions to finance.