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Atlantic Hyundai

West Islip, NY

3.9
2,812 Reviews

193 Sunrise Highway North Service Road

West Islip, NY

11795

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Showing 2,812 reviews

May 25, 2023

I was inquiring for used car and conversation moved to the new car by Sales rep. He said the price of car inflated, so when I said the same car is selling for lower price in PA where I live and he started More

by Pravin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Danazar
Jun 05, 2023 -

Atlantic Hyundai responded

Pravin, thank you for bringing this to our attention. We take this feedback seriously and will make sure it gets addressed directly with the individual involved. I hope you'll consider giving us the opportunity to provide you with a better experience in the future. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Lindsay Parisi - General Sales Manager - 631-587-0700

May 19, 2023

I was going to purchase a 2023 Hyundai Venue Limited from Atlantic Hyundai for my 80 year old mother today on May 19, 2023. My initial experience with a salesmen by the name of Matt Threadgill was a very bad More

by Johngiusto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ritik Khanna, Lenny Orlov, Matt Threadgill
May 22, 2023 -

Atlantic Hyundai responded

John, we're disappointed to hear about the experience you and your mother had while shopping here. We hold ourselves to a high standard of professional conduct, and it's disheartening to learn that we fell short of your expectations. We would appreciate the chance to speak with you further about this matter and see what we can do to make things right. Please don't hesitate to contact us so that we can assist you in any way possible. Thank you for bringing this matter to our attention. Lindsay Parisi - General Sales Manager - 631-587-0700

May 27, 2023 -

Johngiusto responded

Unfortunately Atlantic Hyundai's Standard is very poor at best. I have talked to many people about their car purchasing experiences, as well as mine at Atlantic Hyundai & they have been a nightmare to put it lightly. My 80 Year Old Mom was at the Atlantic Hyundai with a check in hand & Atlantic Hyundai was rude, vulgar & deceptive to both of us which caused us not to purchase at their dealership. Your message to me is a little to late & I will not recommend your dealership to anyone & will continue to tell everyone about our extremely bad experience at your dealership.

May 27, 2023 -

Atlantic Hyundai responded

John we tried working with you and your mom but when you are making demands on delivery we can not do, it makes difficult to have a great experience. Also, we worked with you over the phone, came to a deal and you changed it on delivery. You have been difficult with several staff members to the point your mother apologized for your behavior. Even if we had made the deal, it seems you would not have been happy.

May 27, 2023 -

Johngiusto responded

Atlantic Hyundai is the most unprofessional business I have ever dealt with, they are now spewing lies to cover up their bad business practices. The deal was complete with check in hand they tried to tell us how much we had to finance to benefit their business profits, which is not in line with Hyundai's Finance standards. There were no demands on delivery as they are stating we wanted to only finance $6,000 & pay a cashier check for the remainder & the finance manager was irate due to it not being what he wanted. I asked them to produce a document that stated limits on financing & they said they didn't have a supporting document for that. They also stated that we had to keep the loan for 6 months before paying it off which is not Hyundai Finance Standard practices. Atlantic Hyundai is also lying concerning my mom apologizing for poor behavior, I had a bad experience with the salesman Matt in which I asked management to assign us to a different salesman & my mom told Matt she was sorry it didn't work out with him. In no way is this an apology for our extremely overall bad experience at Atlantic Hyundai & their extreme bad business practices.

May 27, 2023 -

Atlantic Hyundai responded

Incorrect and we have the recorded calls of us suggesting a new salesperson. You never asked Matt or anyone to reassign your mom. Have a great day. You have the right to do business with anyone you wish but when you inflict your attitude and personal issues toward people on a business it is a bad reflection on you and in return your mother who was as kind and sweet as anyone can be.

May 27, 2023 -

Johngiusto responded

Once again Atlantic Hyundai is spewing lies, I spoke directly to Matt & requested a manager to assign me to a new sales rep. Then was transferred to Andrew & spoke to him to request a new sales person to handle the deal. After speaking to Andrew I spoke with my mother & she went back to the dealership & was assigned to Ritik Khanna & I dealt with him on the purchase deal. You need to check you so called voice recordings & you will see that this is the truthful version. Stop being condescending & concentrate on your business practices.

May 12, 2023

I was nervous about purchasing a Tucson Plug-in from out of state, but needn't have been. Ed Brightman guided me through the whole process, expedited the paperwork, and fixed an oversight by the finance de More

by Clark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Brightman
May 16, 2023 -

Atlantic Hyundai responded

Ed and the team are so glad you found a Hyundai Tucson Plug-In to take home, Clark! We appreciate you coming to see our team from out of state and look forward to seeing you again! Thank you! - Atlantic Hyundai

May 09, 2023

Ed Brightman was our salesman and we couldn’t have had a more pleasant experience. We came from Arkansas to buy our vehicle and were picked up at the airport. We were in and out in less than three hours! More

by dnicholsusa
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Brightman
May 11, 2023 -

Atlantic Hyundai responded

We are so glad Ed and the team have made this a pleasant experience for you! It means so much that you came from Arkansas to buy, and we hope you are loving your new vehicle! Thank you so much for choosing Atlantic Hyundai!

May 02, 2023

Ed Brightman is an excellent sales consultant. He is always cheerful and helpful before, during, and even more than a month after the sale. With Ed we got exactly the care we wanted with no pressu More

by satisfied customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Brightman
April 13, 2023

Ed Brightman was a great salesman and very communicative with everything. We got exactly what we wanted and he made sure all the paperwork was done correctly from out of state. More

by allisoto3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Brightman, Lenny Orlov
April 11, 2023

Atlantic hyundai in west Islip (long island). The service I have received in this dealership is unmatch, compared to the other 3 dealerships on Long Island. ED BRIGHTMAN is a great man. He alon More

by Keithbeshears
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter z, Ed Brightman
February 25, 2023

We recently worked with Patsy Bellomo and purchased a Tuscan SEL We had a great experience Patsy was very attentive to our needs and demonstrated professionalism, patience and solid experience He c More

by danrd10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patsy Bellomo
February 20, 2023

The dealership was a fun experience. As soon as you walk in you can hear music playing and people singing along. The atmosphere felt very inviting. Shantalee was very nice and willing to More

by alexduprey5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shantalee Lewis, Devon Senior
February 19, 2023

Highly Recommend ! ! Working with Josiah was an absolute pleasure .Josiah was extremle patient.We never felt pressured to make a decision and most importantly a profe More

by Adam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josiah
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