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Atlantic Hyundai

West Islip, NY

3.8
2,812 Reviews

193 Sunrise Highway North Service Road

West Islip, NY

11795

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Showing 2,812 reviews

August 04, 2023

I should have heeded a warning from a family member who bought from here, but I chose to buy here anyway. BIG mistake!!! Sales and service have been a nightmare!! STAY AWAY!! 2022 Tucson Hybrid has been in More

by merc818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ali and Jonathan
Aug 25, 2023 -

Atlantic Hyundai responded

We strive for excellent customer service and it's clear we've missed the mark here, especially with communication from our service department. I understand how frustrating unresolved issues can be and would like to help get this sorted out as soon as possible. Please reach out directly so we can discuss further details of your situation. Thank you, Tim Turnbull - Service Manager - 631-587-0700

August 01, 2023

Ed was friendly, professional, welcoming, and extremely honest and helpful with the leasing process of my 2023 Hyundai Santa Fe Calligraphy. He went above and beyond to ensure I was taken care of and felt More

by JOE.MAZZOCCHI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Brightman, Chris Mooney
Aug 02, 2023 -

Atlantic Hyundai responded

Hey Joe, we're delighted to know that Ed provided you with a great leasing experience at Atlantic Hyundai. We appreciate your recommendation and hope you enjoy every mile in your 2023 Hyundai Santa Fe Calligraphy!

July 25, 2023

Ed was friendly, honest, and welcoming. . I needed a great car for a great price, and he helped me find just that. I would recommend him and Atlantic hyundai for that matter! More

by Haccarino
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Brightman
Jul 27, 2023 -

Atlantic Hyundai responded

We're glad to know that Ed was able to help you find the perfect car at Atlantic Hyundai! Your recommendation means a lot and we appreciate your support. Enjoy your new ride!

July 22, 2023

Do not buy a car here. How do you think the place can look emaculant?? They steal your money!!! Had an agreed upon price with salesperson until I get with finance. Ended up More

by Matt V
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Abhi Malhotra, Ritik Khanna
Jul 25, 2023 -

Atlantic Hyundai responded

Matt, we apologize for any confusion or miscommunication that occurred during your car purchase. We strive to provide transparent pricing and a positive experience for our customers, so it's disappointing to hear about your negative encounter. I would like the opportunity to discuss this further with you and see what can be done to address your concerns. Please reach out to me at your earliest convenience. Thank you, Lindsay Parisi - General Sales Manager - 631-587-0700

July 17, 2023

Ed, this gentleman was so honest and helpful during the entire process of getting a new Car. More

by dschure
Recommend Dealer
Yes
Employees Worked With
Ed Brightman
Jul 17, 2023 -

Atlantic Hyundai responded

Thank you for the 5-star rating and review! We're thrilled to hear that Ed provided you with an excellent purchase experience during your visit. We'll see you next time. Congratulations on your new car!- The Atlantic Hyundai Team

July 06, 2023

Ed was responsive and helpful on everything from the price to the paperwork when arranging our new car purchase from another state. I would be happy to work with him again! More

by TK
Recommend Dealer
Yes
Employees Worked With
Ed Brightman
Jul 07, 2023 -

Atlantic Hyundai responded

Thank you for the review! We're glad to hear that Ed provided responsive and helpful service throughout your purchase. We appreciate you trusting Atlantic Hyundai with your business and hope you won't hesitate to reach out if we can be of service again in the future. Enjoy your vehicle!

June 30, 2023

Shantalee was Very helpful, did not keep us waiting and made our experience very smooth More

by imdancorona
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shantalee Lewis
Jul 03, 2023 -

Atlantic Hyundai responded

We're happy to hear Shantalee provided you with a smooth experience! Thanks for visiting Atlantic Hyundai and please don't hesitate to reach out if we can be of service again in the future!

June 28, 2023

This is the most awful experience I ever had to lease a car. My temporary permit is expired, I still have no plates, can’t register and inspect a car, can’t even legally drive it. Lost an insurance coverag More

by IK2005
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
John Cottone
Jun 29, 2023 -

Atlantic Hyundai responded

We're disappointed to hear about the frustrating experience you had leasing a car from us. It's important to us that our customers have a smooth and enjoyable process, so it's dismaying to hear that we fell short in this case. I would like to personally assist you with resolving these issues and getting your temporary permit extended as soon as possible. Please reach out to me at your earliest convenience so we can discuss this further. Thank you, Lindsay Parisi - General Sales Manager - 631-587-0700

Jun 29, 2023 -

IK2005 responded

Hello, Lindsay, I have just called you back, and you aren’t available. I left a message with someone by the name Okdi, not sure if spelled right, because she refused to spell it for me. I gave her name on Account, A/C number, and name so that you can call me back. Looking forward to speak with you. Inessa

June 12, 2023

Christopher Mooney is the single greatest employee i have ever witnessed in my 67 years. He was more than helpful in my experience within the dealership and allowed me to find the, unknown to me at the time, More

by Jon.Rogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mooney
Jun 14, 2023 -

Atlantic Hyundai responded

Thank you for sharing your experience working with Christopher and the team, Jon! We're delighted to hear that he helped you find the car of your dreams at Atlantic Hyundai. We'll be sure to pass along your kind words to him and we hope to see you again soon. Safe travels!

June 03, 2023

Fawad Hosman from finance is a THIEF and horrific to work with. After being told by many employees that they do have a customer loyalty program Fawad said no that the loyalty is through the bank if you fina More

by Ep1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fawad Hosman
Jun 03, 2023 -

Atlantic Hyundai responded

Eric I am sending this to General Sales Manager Lindsay Parisi to see what happened.

Jun 04, 2023 -

Ep1977 responded

He also refused to answer my simple question of "are there any rebates at this time?"

Jun 06, 2023 -

Ep1977 responded

I haven't been contacted by anyone so obviously this atrocious customer service is accepted or encouraged by the GM who I cannot get contact info for.

Jun 17, 2023 -

Ep1977 responded

Atlantic Hyundai responded privately asking me to contact the GM which I did. He didn't care at all and told me someone else will call me to discuss what happened and that person never called. The horrible customer service obviously starts at the top at Atlantic Hyundai.

Jun 17, 2023 -

Atlantic Hyundai responded

Atlantic Hyundai reached out to the customer today. We have apologize for the service and way he was treated. It is not the dealership intent to make any customer feel the way this customer did and for that we apologize. Sandra Dellolio our Internet Director reached out personally and told Eric that if he wanted a vehicle he could work directly with her. He would receive the price listed on the website and would be able to purchase the vehicle with no agenda but to put him into the right vehicle. We know that the customer in the end is why we are in business and we hope that his experience teaches us that we need to listen and hear our customers. Again Eric, we hope you accept our apology. Peter Zorzy, General Manager.

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