Atlantic Hyundai

Car Broke Down 20 Miles From The Dealership! Test drove a 2005 Chevy Equinox 4/10/14 with 77,1xx miles on it , Drove fine but test drive was only 2 miles so the car did not have an opportunity to Test drove a 2005 Chevy Equinox 4/10/14 with 77,1xx miles on it , Drove fine but test drive was only 2 miles so the car did not have an opportunity to get to operating temperature. dealership was unaware of interstate laws with registration. had to wait 6 weeks for the paperwork/registration to process. Finally Got the Vehicle at 3PM on Monday 5/19/14 with 78,xxx Miles?? strange since i had a deposit on the vehicle, Vehicle Broke Down 20 miles outside dealership on a busy Highway approximately 3:25pm same day. Overheated 3 Times Temperature Gauge Fluctuated Wildly . Dealership was not helpful at all and would not offer a solution other than going to a Jiffy Lube to get it fixed. Had to use last AAA Towing to get the vehicle back to the dealership. Blown Head Gasket in My Opinion, Radiator Reservoir Bubbling and exhaust smelled of Coolant badly. Oil Level was 3X too high and Drivers side headlight was out. They claim a 200 Point Inspection? Dealership seemingly Dodged all my calls and concerns about the vehicle for 2 days. Wanted to return the vehicle but Atlantic Hyundai would not accept a return. Vehicle still sits on Dealership Lot. They called me and said it was fixed but I believe the problem is more than a broken Thermostat as I placed my hand on the Thermostat hose and it was red hot and it would not be that hot if coolant was stuck in the engine. I cancelled my Registration and Insurance and Notified the bank of my Intent of not Paying for a Vehicle I do not have in my Possession since they will not accept the vehicle back. very bad experience. and i will Post my Experience everywhere I have an opportunity to on the internet to warn people of the bad experience I had. My credit is surely ruined because of this and I have to consider any action available to me to salvage my credit and attempt to recoup my $2400.00 deposit. Do Not Shop There Unless you have the Car Double Checked. Let The Buyer Beware. More

Professional Team offering incredible customer service!! The team that I worked with when I purchased my new car was absolutely amazing!!! What an incredible establishment. Each employee was extremely helpfu The team that I worked with when I purchased my new car was absolutely amazing!!! What an incredible establishment. Each employee was extremely helpful, professional and knowledgeable. They are very focused on customer service and help you to get the vehicle you want while helping you stay within your budget. Michael Toomey is extremely knowledgeable and explained how to use the technology in the vehicle so well. Dave Toomey and Sandra Redway were so accommodating and really worked the numbers to make this vehicle affordable! They have made my new car purchase one of the best experiences I have had so far!! I have purchased from Atlantic Hyundai before and also refer all of my friends and family to work with the professional staff at Atlantic Hyundai. The employees work extremely well together and make the car buying process a very enjoyable one. From the moment you walk through the doors you are greeted and welcomed into the wonderful world that they have created there. Dan Toomey is a fantastic leader of this unbelievable team and Chris Mooney always greets you with a smile, his overall knowledge of the product and his willingness to work with the customers so that everyone walks away happy! This is exactly why I keep going back to Atlantic Hyundai and always will!! I couldn't be happier with my new 2014 Hyundai Santa Fe! More

Best dealer car buy experience I have ever had. The sales person Mark Vitale was top notch. He couldn't do enough for me. He answered all of my 50 plus questions. I appreciated his effort, he worked The sales person Mark Vitale was top notch. He couldn't do enough for me. He answered all of my 50 plus questions. I appreciated his effort, he worked to make the sale go through. I left the dealership happy. This was my second Hyundai purchase. The first one was 2003 Elantra which is still being driven by my closest friend. I went into Atlantic to test drive an Elantra and came out owning a beautiful Sonata. BIG Thumbs up! I felt like I stole this car. Thanks More

Find an honest salesperson Was lied to about price and features included... We asked multiple times about some features and were assured it was included in the payments.. Simply Was lied to about price and features included... We asked multiple times about some features and were assured it was included in the payments.. Simply lied to More

Not bad Very nice salesman and very nice finance employee. Overall good experience, happy with my car. I would just recommend that you do your homework and kn Very nice salesman and very nice finance employee. Overall good experience, happy with my car. I would just recommend that you do your homework and know what your looking for and what you're getting. (the fine print) More

Ana Lopez provided a great experience! Going to a dealer can be a very nerve-racking experience. However, Ana Lopez was able to make the process extremely straight forward. We were able to Going to a dealer can be a very nerve-racking experience. However, Ana Lopez was able to make the process extremely straight forward. We were able to easily negotiate a fair price. Ana Lopez followed up with us after the purchase. She introduced us to plenty of the car's features. In addition, she had a very warm and welcoming personality. I didn't feel blindsided by any of the experience. It was easily one of the smoothest dealership experiences that my family has ever had. Thanks, Ana! More

Great experience. Samantha really worked hard to get me the deal that I needed for the car I wanted. She was very straight forward, honest, and friendly. I'll definitel Samantha really worked hard to get me the deal that I needed for the car I wanted. She was very straight forward, honest, and friendly. I'll definitely give her a call when it's time for a new car! More

Not a good place to shop!!!!! They thought they were dealing with someone ignorant. I was there on 5/9/14. Robert showed me a few SUVs until we decided on a black Hyundai Tucson. They thought they were dealing with someone ignorant. I was there on 5/9/14. Robert showed me a few SUVs until we decided on a black Hyundai Tucson. They wouldn't give price until I test drove the car, which I did and it was an enjoyable ride. I go inside and we star pulling numbers, ghey said they could give me that car for almost 19k, I said I wanted perks ( certification, leather seats etc...) Minutes later Mike comes and tells me about the red Tucson thats loaded, he gives says he'll give to me for almost 20k, (it's 8pm) after gojng back and forth I asked him how much to certify the car, he says almost $900, after a few minutes he tells me he'll throw in the certification if we make a deal that night (its 8:20pm), after negotiating for a while he "comes down" to $19, 300 with certification and 1yr service (oil change... wow!!!)... this was at about 8:35pm, he shook hands and that's when something inside me told me to go on their website.... they bring the paperwork and it says administrative fees and transportation fees each at $375.. I ask them what this is about and they gave me nonsense explanation... I followed that gut instict and when I checked online, the car I had agreed on with all the perks and at a "great price" according to them was going for $18, 895.00!!!!!!!!!!!!! CERTIFIED TOOOOO WITH 1 YRS MAINTENANCE!!!!! I thought my blood pressure went down. I went up to the manager and told him what I found.. this man was about to pass out, hebegan to say there must be an error and that we've been having Internet issues...it was the same car with same stock #, he insisted it was an error and car is snowing in his computer for 22k..bunch of BS!!!! After they saw that they could not work that deal, I WALKED OUT!!!!! PLEASE BE CAREFUL, GET EDUCATED ON PRICING BEFORE GOING IN TO THIS AND ANY DEALERSHIP YOU GO TO, THESE PEOPLE ARE NOT YOUR FRIEND, THEY WANT YOUR MONEY!!!!!! More

Purchase of my new Sonata I had a great experience with the Atlantic Hyundai dealership in West Islip. The car salesman, Vic, we extremely knowledgeable about the car I wanted I had a great experience with the Atlantic Hyundai dealership in West Islip. The car salesman, Vic, we extremely knowledgeable about the car I wanted to purchase. He was also extremely helpful and answer all of my questions. I would highly recommend this dealership to family and friends. More

Stay away LONG review, but worth the read. I'm done with this dealership. I leased a 2011 Sontata in November of 2011. It went relatively smoothly, although i LONG review, but worth the read. I'm done with this dealership. I leased a 2011 Sontata in November of 2011. It went relatively smoothly, although it did take 8 hours to complete. When I needed to contact my salesman about a month later, he was gone. I had the car for about 1 1/2 years before they started sending me letters about needing MY model pre-owned car, and how they could get me into a new one with no money down. I knew there was a catch and called before I went. I told them I didn't want a run around, and was assured it was legit. I brought the car and they checked it, and told me it was good. All I had to do was pay taxes. I told them they told me no other money. One of the Toomey guys tried to give me the hard sell. He kept my keys in his hand. I told him to give them back and walked out. In the beginning of 2013, I received another offer on the car to pay my last 6 months on my old car, forgive mile overage, and pay the 1st 3 months of my new car. Every dealership was offering this. I did A LOT of internet sale haggling. Riverhead Hyundai gave me a price of $285/mo on a 2013 Sonata Hybrid, deposit and taxes included in the monthly price, AND 15,000 miles/yr. I called Atlantic and they said to come down. I brought my e-mail from Riverhead Hyundai. I let big shot Dan Toomey give me a price. After his calculations, he sat back in his chair and told me $345, like he was doing me a favor. I told him no way. I can get it for $285. He said I couldn't. He didn't care about the e-mail I had. So I called the Riverhead dealer, and he heard the whole conversation that the price was legit. He sat back in his chair and said "you win". My mistake was not saying "you matched the price, now beat it". Live and learn. Ok that's the sales department. SERVICE: The day I drove the car out of the showroom the XM radio would not play the first station when I turned the radio on. I would have to tune to another station and go back to hear it. No big deal. Then a few months later, the car doors started locking themselves even when I didn't put it in gear, which it's supposed to do. It would lock itself with the key fob inside which it's NOT supposed to do unless the car is running. I brought it in for service. They couldn't figure out the radio, and their solution to the car locking problem was to DISABLE the feature. Unacceptable. I called my salesman and got him involved. I also spoke to Dan Toomey who said anytime I have a problem to go directly to him from now on. They had the car for a week and a half. They gave me a loaner. I got the car back with the radio in the same condition, but the locks were fixed. Amazing. Now in April of 2014, I started feeling tapping under my left foot when turning the wheel. I told them I needed a loaner because I drive for work, but was told they didn't have any. I tried to reach my salesman, but amazingly, he is gone also. (I guess they can't keep people). I tired Dave Toomey who said anytime I had a problem to call him. I called several times and he never called me back to date. I spoke to Tim in service who was very helpful. He arranged a loaner and told me they didn't usually loan cars on Saturday. I left my car all day, and was told I HAD to have the loaner back by 4:00. No one ever called to say my car was done, so I kept calling. Finally I drove there. On my way, I got a voice mail from a service tech saying they couldn't find the problem and they needed to keep the car. I went back on Monday as instructed, and after standing inside the door of the service department, not ONE of the idle service reps picked their heads up to ask if I needed help. When Tim saw me he said "you were supposed to have the car back on Saturday". I told him Rich Lyon told me to keep the car. He said "he never told me". (Not my problem). The problem with the car was the axle nuts were loose on both sides. On 5/2/14, I called service again because I was having the same problem. The phone rang and rang which I didn't mention happened on my last service problem. No one picked up. I had to go through sales. They have no way of paging anyone in the dealership, so I had to keep calling. The woman on the phone told me she would personally walk the message to Tim in service and have him call me. I waited 20 minutes and then called back. She said "he didn't call you? I sent him an e-mail". (so much for personally walking the message to him). I then tried Mr. Toomey again. He wasn't in. I called service again, and was told Tim was would return my call, possibly by the end of the day. He never called. I called back 1 more time and asked to speak to ANYONE in service. I waited on hold for 10 minutes and finally hung up. I then called HyundaiUSA and filed a formal complaint. They opened a case and will investigate. They said if I'm having this problem, other people may also. I am now bringing my car to 112 Hyundai. All Atlantic Hyundai is worried about is having PERFECT 10's on follow-up surveys. Not happening. And for anyone looking for a Sonata Hybrid, don't pay any more than $285/month. That INCLUDES your taxes and downpayment. Also, ask for something extra like the HomeLink mirror. And whatever you do, don't go to Atlantic Hyundai. I would steer anyone that mentioned them to another dealership. I hope this helps anyone considering this dealership. More